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Good morning Bogdan,
thanks for the reply.
I did as you suggested and the buttons of mobile version now work perfectly. I probably was wrong in updating the theme!
However, there is a problem: why does the mobile theme sometimes appear random even in site views on ipad or even on the desktop? Do I need to set the theme or can it be a caching problem? I installed in WordPress the Wp Rocket plugin, but the problem also occurs if I disable the cache for the mobile versions.
PS I take advantage of asking you if you will update the theme so that we have the latest version of Revolution Slider plugin. Or has it been updated and I’m not the one I did not update? Thank you
Alessandro
Hello fixthisbuildthat,
It seems to be a strange behavior, sorry! Please ensure that you are using the latest theme version which can be updated via FTP way because this is the surest method in this case -> https://forum.tagdiv.com/newsmag-install-via-ftp/. Also, if you are using some untested plugins, please try to disable all of them, leave just only the plugins that come bundled with the theme core files and check the results. Clear all the caches!
Hope this helps and let us know how it goes!
Thanks for your understanding!
e.g.,
AddType image/webp .webp
AddType application/woff2 .woff2
<IfModule mod_expires.c>
ExpiresActive On
# ExpiresDefault "access plus 1 month"
ExpiresByType text/css "access plus 1 year"
ExpiresByType application/json "access plus 0 seconds"
ExpiresByType application/xml "access plus 0 seconds"
ExpiresByType text/xml "access plus 0 seconds"
ExpiresByType image/x-icon "access plus 1 week"
ExpiresByType text/x-component "access plus 1 month"
ExpiresByType text/html "access plus 0 seconds"
ExpiresByType text/shtml "access plus 0 seconds"
ExpiresByType application/javascript "access plus 1 year"
ExpiresByType text/javascript "access plus 1 week"
ExpiresByType application/x-web-app-manifest+json "access plus 0 seconds"
ExpiresByType text/cache-manifest "access plus 0 seconds"
ExpiresByType audio/ogg "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/jpeg "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType image/webp "access plus 1 month"
ExpiresByType video/mp4 "access plus 1 month"
ExpiresByType video/ogg "access plus 1 month"
ExpiresByType video/webm "access plus 1 month"
ExpiresByType application/atom+xml "access plus 1 hour"
ExpiresByType application/rss+xml "access plus 1 hour"
ExpiresByType application/font-woff "access plus 1 month"
ExpiresByType application/font-woff2 "access plus 1 month"
ExpiresByType application/vnd.ms-fontobject "access plus 1 month"
ExpiresByType application/x-font-ttf "access plus 1 month"
ExpiresByType font/opentype "access plus 1 month"
ExpiresByType image/svg+xml "access plus 1 month"
</IfModule>
Been at this for too many hours now but does it sound like Cloudflare’s caching would’ve been the culprit?
Changed some settings over there and removed some remnant WP SuperCache code from htaccess and that error message has disappeared. Not sure which one or if both were the cause.
Thanks for trying to help.
I fixed! open file /wp-content/plugins/td-social-counter/td_social_api.php and go to 87 lines and replace “likes” on “fan_count”
Final result – https://yadi.sk/i/X1er-RbY3MwoXF
And facebook counter will work 🙂 remove the cache do not forget
Switched the theme momentarily to the main one and after clearing cache everywhere, still get that error.
https://my-site.com/wp-includes/js/tinymce/plugins/textcolor/plugin.min.js
I did the changes that you suggested. I cleared all caches and waited a week to make sure, because sometimes it takes a while for the changes to appear on my phone. Unfortunately, the problem is still happening.
On phone screens, the featured image jumps. When it loads, it is too small and there is a grey space at the bottom. But as soon as you scroll the page, the featured image zooms to the correct place. You can see that on a phone here: http://e50.4da.myftpupload.com/. I have tried using many different background images…high resolution, lower resolution, and different dimensions.
Do you have another fix?
I updated my theme to 8.1 version, I updated the mobile theme plugin. Unfortunately the problem still exists, I cleared my cache and I didn’t add any code to the theme. Please help me, I don’t know what seems to be the problem.
Is this caused by the cache system?
Hello,
Please first of all make sure you increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
If you get all of the settings in the green zone: https://www.screencast.com/t/t6Zr0efJGD2g and the issue is still present, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If you have a firewall, set it to learning mode.
Thank you!
Hello,
This might be a plugin compatibility issue. Some plugins became incompatbile in the latest version.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello jpack,
Check your plugin’s list and if you have some untested plugins, you should remove all of them because all of these might cause some unknown issues. Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hello Dee McL,
There’s an option for it in Theme panel, like this -> https://www.screencast.com/t/GtwPemAhF After this change, clear all the caches and check the results.
Thanks for the message!
Hello taknev420,
Please make sure that you are using the latest theme version and then, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, you PHP memory has exhausted and that’s why you cannot save anything. Try to increase it according to our useful manual, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
Good morning TAG DIV Team,
I have a problem with the mobile version of the site http://www.blogosocial.com. On the cellphone the site is displayed correctly but I can’t click the header menu and search buttons that are blocked and unusable. I tried to delete cache plugins but without success. What can it depend on?
Thank you
Alessandro
Hello visual-h,
I suggest you make a new clean install from scratch via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Also, if you are using some untested plugins which can interact with the theme core files, try to disable all of these and use only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results.
Thanks for your understanding!
Hello,
What is a power builder? Is it an external plugin?
The only tested and recommended plugins to use with our theme are these ones:
WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin
Anything beyond this list is not tested and I cannot say for sure if it will work or not.
Thanks.
Hello,
That is a problem where the site loads the mobile version on desktop. Your mobile version is broken because you have the jetpack mobile theme option active. Please disable the jetpack mobile theme first.
The use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
The only tested and recommended plugins to use with our theme are these ones:
WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin
Anything beyond this list is not tested and I cannot say for sure if it will work or not.
Hello, my website is https://sanayininsesi.com
I’ve tried to add widgets to Footer 1, 2 and 3. However they don’t show up. The ones that show up are default ones. I’d like to remove the defaults and use my own. My website is hosted on WP Engine and it is known by its aggressive caching. I’ve purged all caches however they still don’t show up.
not like that. but like this https://www.screencast.com/t/NLJ0k0kZkDm. hosting provider say that the cause of this is wp super cache plugin. I do not use mobile themes plugin, because I do not understand how to set it. so I let plugin settings by default. but this error problem happens by itself, but I do not do anything with my wordpress. then suddenly normal again by itself. if you need access to my wp-admin, I will give
Hey!
Thanks for your quick reply!
I’ve disabled all plugins except the Tagdiv composer. I’m not sure if i use CDN but i don’t think so. I used the plugin WP Fastest cache. But i disabled it and deleted it. I also deleted the cache files via FTP. stil no difference. Is there something else i can try? I can also give you access to the WP dashboard so you can see for yourself.
Hello,
Please use this subtitle: https://www.screencast.com/t/Zoy3r6CB9vfY
This is found in the post edit screen.
If you use an untested plugin:
The only tested and recommended plugins to use with our theme are these ones:
WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin
Anything beyond this list is not tested and I cannot say for sure if it will work or not.
Thank you!
Hello,
This is a js error preventing the image loading effect to work properly.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
hello,
Most of these issues could be related to a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also if the icons issue is not fixed it could be linked to this: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Let us know.
Thank you!
