Search Results for 'cache'

Hi,

I have inspected your website but the issue is not present at the moment from what I can see – https://www.screencast.com/t/Jypa1jBqq
For the background issue it could be the child them that is causing this. Try switching to the main theme as a test, clear your cache and check if this has any effect.

Thanks

Hello josinc,

After checking the path, it does not seems to be caused by our theme, sorry! It seems to be a problem caused by your WP Install. I suggest you making a new clean install from scratch via FTP because this is the surest method in this regard, clear all the caches and check the results.

Thanks for your understanding!

Hello Aakash,

Unfortunately, notice that issue does not come from our theme because this file is strictly related to WordPress, sorry! The theme is fully tested and should work as expected if the WordPress is not right. If you are using some untested plugins you should disable all of them, leave just Visual Composer to active, clear all the caches and install only the plugins which come bundled with the theme core files and rule out any conflicting plugins, sorry! Also, you should try switching the theme to the default one and check if the behavior is still there.

Hope this helps!

Thanks for your understanding!

Hello atalhoy,

It seems to be a problem cache. Please ensure that you are using the WP Super Cache plugin which is fully compatible with our theme and make sure that is was right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Also, if the problem is still there, you should contact your hosting provider and request them to clear all the caches from hosting server and check the results.

Thanks for your understanding!

Hi,

Please try the solution provided in this topic to fix this issue
– https://forum.tagdiv.com/topic/problem-with-mobile-theme-5/
Hopefully this problem will be fixed with the next update for the super cache plugin. We are very sorry for any inconvenience caused.

Thank you for understanding!

Hello,
I have tested the block header 5 style again but it seems to be working properly:
https://www.screencast.com/t/O5e8Xua38
There could be something on your end affecting it.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I have tested the site on both android and iOS but it seems to have difficulties in loading the site correctly. I have not encountered the social icons problem but we have seen the menu not loading so there is clearly a problem in loading the correct content on your site.

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Let us know how it goes

Thank you!

Hello mklokner,

This is not an issue, please read more – https://forum.tagdiv.com/newsmag-post-formats-for-tinymce/ – https://www.screencast.com/t/zlx9FXoHfU5
If you want to have it full even if you set a sidebar, you need to remove or comment this code from editor-style.css file – https://www.screencast.com/t/4w2vcg3Mzx
Result – https://www.screencast.com/t/OGJBZsctLhk
Please clear your browser cache after you make any custom modification.

Thanks!

Hello Fernando,

The most healthy way in this regard might be to make a new clean install from scratch via FTP and install only the required plugins, clear all the caches and check the results.

Thanks for the message!

Hello cartu73,

I have inspected your website and now, your website on mobile seems to work as expected. Also, I have noticed that you have some errors in your console which might come from your untested plugins used with the theme. I saw that you are using the Jetpack plugin, especially Photon module of it which is a problematic plugin, as you can see here -> https://www.screencast.com/t/bsz1LXrS7RJF You should remove all of the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.
Clear all your caches and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for the message!

Hi,

The website loading speed is dependent by many factors. From the theme perspective you can use this caching plugin for best results, with the mentioned configuration
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also there is this guide for page speed optimization
– https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks

Hi,

First try to disable all your plugins except the ones provided with the theme. That includes the caching plugin that you are using at the moment, if possible. Then test to see if the problem is solved. Some plugins or caching plugins can cause interference with the theme. It is recommended to use the WP Super Cache with the mentioned configuration for best results
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello Rob,

This could be either a caching problem or memory allocation.
Please make sure you only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and make sure you follow this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Let us know if you still encounter problems.

Thanks

Hello,
The mobile theme is very sensitive to caching. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also please contact your host and have them disable any hosting side cache.
Wp super cache also has a flaw in it;s code that must be adjusted as shown here:
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.

Thank you!

This usually happens because of code modifications or plugins. Please try to disable all plugins, clear cache and reset cdn files, and restore the theme to it’ s default state. Then test again.

Thanks

Hello,

This is most likely a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!