Search Results for 'cache'

I have tested this and it works properly on my side even if tag’s name starts with a lowercase – https://www.screencast.com/t/RET8v4lFlYDm
Also you get some js errors in browser console – https://www.screencast.com/t/hTuBmXo2eRy
Please verify it without any plugins active except Visual Composer, clear all your caches and disable any css/js minification.

Thanks!

Hi,

Please clear all your caches and check again.
If it still doesn’t work please deactivate all your plugins except Visual Composer, clear your caches and see how it goes. If it works when you are logged in, I suspect it is a caching issue.

Thanks!

Hello Victor,

Unfortunately, I do no know why you bring this message. Notice that script was been tested and it seems to work as expected. My advice is to recreate your homepage from scratch, clear all your caches and check the results.

Sorry for the inconvenient!

Hello Wagner29,

Please notice that you will use our classes for using other ads, the theme will cut the images from your ads to fit the container for desktop, tablet, and mobile, as you can see here -> https://www.screencast.com/t/NRlJDydcVc3I Clear all your caches and check the results.

Thanks for your understanding!

Hello Sebastian Escobar,

Yes, the child theme can influence this case. You should switch the theme to the main one, clear all your caches and check the results. The flash should disappear.

Thanks for your understanding!

Hello GiancarloIdili,

Check your system status to be according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ clear all your caches and check the results. Also, ensure that you are using the latest version of theme.

Let us know how it goes!

Thanks for the message!

Hello fermin,

Please notice that the header style 6 uses the line-height to be 80px. If you have made some additional customizations, please try to remove all of them and use only the default settings of the theme. Clear all your caches and check the results.

Thanks for your understanding!

Hi,

Please use this guide to make sure you have configured the social counter properly
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If you have installed the latest version of the plugin from the theme package, and also cleared the browser cache, everything should work as intended. Please remove the social counter from your page, disable all your plugins except Visual composer and this plugin, clear any caching installed on your website then add and configure the counter and check the results.
Also make sure that your Facebook profile is public (very important)
Please note that some delay can be possible for the data to synchronize, and the counter to display the Facebook likes. If this does not happen please provide a link to your website where the counter is present, so we can inspect it.

Thanks

Hello JustinShead,

I suggest you downloading again the latest version of the theme from Theme Forest and re-install the theme via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Clear all your caches, browser caches, and cookies and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello cloin1,

Please try to re-download the Newsmag 3.4 packet version and re-install it at your website and check the results. Also, you should check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello saucemonsters,

Try to make a new clean install from scratch via FTP way and then install only the plugins that come bundled with the theme core files and check the results. Also, if you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and check the results. This feature has been tested with the theme and it seems to work as expected on a fresh install. Try to do this according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!

Hello,

Please also update your social counter plugin. The version did not change as it is still 4.1 but the fix was implemented in the latest release. Please disable and delete your current social counter and then install the one from the latest theme package.
Also very important: clear your browser cache. Here is an example for chrome: https://www.screencast.com/t/f9Q66lPx1fY

Thank you!

Hello,

You might not have installed the proper version of the social counter. The access toke works in the current version of the plugin. Please try to install it again from the main theme package you download from envato and very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY

Thank you!

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

OK,

Please update to the latest version by using this guide: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ and then please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still there afterwards, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. You will need top leave the error visible so we can debug it if needed.

Thank you!

Hi,

We have not had any reports regarding this issue that you are having with the admin panel. Usually plugins are responsible for causing problems and interfering with the functionality.
The theme has these requirements for the server – https://forum.tagdiv.com/requirements-for-newspaper/ and also some modifications to these parameters if needed – https://forum.tagdiv.com/system-status-parameters-guide/
Also I see that your website is taking some time to load the images – https://www.screencast.com/t/36E3Eyg4 and the whole content.
You can try and use this caching plugin with the recommended settings – https://forum.tagdiv.com/cache-plugin-install-and-configure/ and this guide to optimize page loading speed – https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks

Hi,

The Revolution slider is a very complex element, and could have an impact when placed on pages but should not be anything major. You can use these guides to configure the recommended cache, and also improve page loading speed and optimize your website
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks

Hi,

There does not seem to be any error while inspecting your website. The social section is present in the page structure – https://www.screencast.com/t/R0be8I1Bn but it does not have any content. This will display the social icons based on the links entered in the social networks section
– https://www.screencast.com/t/OniPXkgQLf
Maybe you have caching installed and it is preventing this from displaying. Try to clear the cache if this is the case. Or try to think what action you might have made before this issue occurred, but since it is enabled in theme panel, it should display properly the social links entered.
A plugin could also be the cause, and could be interfering with the theme. You could try as a test to disable all of them, except Visual composer and check to see if this has any effect.

Thanks

Hello,

If the sorting is the same, then the same results should be visible on both the homepage and the category page.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!