Search Results for 'cache'

Hello mrozo,

Try to clear all your caches, purge CDN files if you are using the CDN system and check the results. If the problem is still there, please provide your website URL so I can take a closer look.

Thanks for the message!

Hello,

Unfortunately, I cannot identify where exactly are placed the user icon. I have tried to submit to your website but did not see anything, as you can see here -> http://screencast.com/t/FHZPOvLa6jl and nor of the second case, sorry! Please notice that all of these changes are not covered by our support and we cannot do your custom work, sorry! You should do it yourself because it represents additional customizations. Also, I noticed that you are using some untested plugins, as you can see here -> http://screencast.com/t/XPrln6ntlM9 Notice that all of these can interact with the theme core and break the theme functionality. So, if you want to bring best results in theme, you should disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Your theme is fully customized and some functionality can be damaged by your untested plugins used by you and we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Hi,

If the Wp Super Cache authors don’t update it anymore, we will test another cache plugin and recommend it to our users. At this time W3TC is not tested with the theme so I cannot make any recommendations, sorry!

Thanks!

Hi,

The problem is on Wp Super Cache side, but unfortunately they sis not updated the plugin to fix this. We have reported the issue and also we have provided a solution – https://forum.tagdiv.com/topic/mobile-theme-problems-3/#post-133756
We will need to test a new cache plugin if they will not update Wp Super Cache and then we can recommend you one. Sorry!

Thanks!

Hello elliottpk,

What kind of theme version do you use? I have made some tests on my side and everything seems to work as properly, as you can see here -> http://screencast.com/t/58x74DrVa If you are not using the latest version of theme, please try to update it to the latest version of it which is Newspaper 7.5, without any untested plugins, clear all your caches and check the results.

Thanks for the message!

Hello DanielLondon,

Please notice that until now we do not have any bad reports in this regard and also, we cannot provide an answer in this regard because this type of error is not theme related, sorry! You should try to switch the theme to a default one and check if the error will appear. Clear all your caches and check the results. If the problem will be there, most likely, this error is generated by WordPress or your hosting provider. Try to find some online solutions in this regard.

Thanks for your understanding!

Hello newsera,

Please ensure that you are using the latest version of the theme which is Newsmag 3.2 and also, the most recent version of required plugins. Please keep in mind that the theme is fully tested and compatible with playlist and it should work fine. Try to setup again according to our documentation here -> https://forum.tagdiv.com/newsmag-video-playlist/ Clear all your caches and check the results.

Thanks for the message!

Hi,

Please disable all your plugins except Visual Composer, clear all the caches and try to refresh for few times one article and see how it goes.
Also please provide your site url so we can take a look.

Thanks!

Hello fderooy,

Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it. Also, remove any custom code you may have added to the logo. You will have to check any image customization and compression to see if image quality is not affected by it. Also, remove any image features of jetpack such as the photon. Try to bring the theme as close to default as possible because our theme does not make images blurry or increase their size. There is something on your end affecting the logo and you need to identify what it is.

I have checked your website and I saw that you are using Politics demo and you want to have the style use in Wedding demo, right? please notice that each demo has own style created by our web designer and it is not a simple task to replicate the similar style for another demo, sorry! This task involves custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello johnieg,

Please ensure that you have disabled the Mobile Theme plugin, clear all your caches, purge CDN files if you are using the CDN system and check the results. Please keep in mind that the theme should have been switched to the general responsive mobile version.

Thanks for your understanding!

Hello rahulagg25,

It is strange…try to clear all your caches and purge CDN files if you are using the CDN system and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hi,

There is a guide to optimize your site, please follow it and also use a cache plugin – https://forum.tagdiv.com/how-to-make-the-site-faster/ – https://forum.tagdiv.com/cache-plugin-install-and-configure/

Please notice that the CSS working in cascade (Cascading Style Sheet) and the first time take the default code and then your custom css is loaded(also the theme pane settings are custom) and because of this will appear that delay in loading. Usually this delay is more visible when you use Speed Booster plugin which moves the resources to the footer, but fully optimizing your site, this should not be visible. And alternative would be to add your custom colors, fonts directly to your stylesheet file.

Thanks!

Hello ironsea,

It seems to be a problem with your link for your image on tablet, as you can see here -> http://screencast.com/t/qn3aRYGULkL and for mobile and desktop version the link is right, as you can see here -> http://screencast.com/t/ObDxa3ME I do not know why the image link for tablet is wrong generated, as you can see here -> http://screencast.com/t/VW2pcmcCYtOu Please try to change the link to your image with another, clear all your caches, purge CDN files if you are using the CDN system and check again. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!