Search Results for 'cache'

Hello,

Please follow this topic as it could be the wp super cache issue affecting your mobile theme:
https://forum.tagdiv.com/topic/mobile-theme-problems-3/

Thank you!

Hello Gadgetsay,

Please try to clear all your caches because maybe you have a strong caching plugin and that’s why all your settings which are made will not be applied. Also, if you want to hide a sidebar for a particular page you can use a bit of CSS code to do that. You will have to find the page ID for your desired page and then you should use the code below ->

.page-id-1087 .td-pb-span4{
display:none;
}
.td-pb-span8 {
width:initial!important;
}

The result you should -> http://screencast.com/t/8xsX4cZaahEr

Hope this helps!

Thanks for the message!

Hello trinitron1980,

I have tested on my side and everything seems to work as properly. Please try to make this modification here -> http://screencast.com/t/jgmTj6Ljg clear all your caches and check the results.

Thanks for the message!

Hello insomniac79,

Please notice that the mobile theme is fully compatible with the theme. This type of errors maybe appears if you have some server cache and if you are using the CDN system. Please try to purge all your CDN files, clear all your caches and request to your hosting provider to clear all the server caches if you do not have any permission in this regard and then check the results.
Also, if you are using some untested plugins, ple3ase try to disable all of them and install only that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

Any block can have a category tag. You simply need to clear the cache after you enable the option from the theme panel. Block 16 needs this tag active: module 6 and module mx7.
This is the result of both being active: http://screencast.com/t/MQgYWZTcj

Thank you!

Hello Aakash,

First of all, please ensure that you have respected our list of requirements for our product, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, try to update the theme to the latest version of it and also, all the required plugins which come bundled with the theme, clear all your caches and test it again. Basically, the latest Fatal error is happening due to the old version of Visual Composer. Try to update it and check the results.

Thanks for your understanding!

Hello,

The blocks were not changed. It should still display as it did before: http://demo.tagdiv.com/newspaper/block-14/
If yours does not, it means there is something that influences the block and make it fall on 1 column. please disable all plugins except visual composer, clear cache and reset cdn files.

Let us know how it goes.

Thank you!

Hello geospatialmedia,

Please notice that the Social Counter is fully compatible with our theme and until now, seems to work as expected. Please try to update the theme to the latest version of it and also, the Social Counter. Try to clear all your caches, purge CDN files if you are using the CDN system and check the results.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello onemichael,

The Grid Lines can be changed from Theme panel, like this -> http://screencast.com/t/rDPyIfnTyre2 I have tested on my side and seems to work as properly, as you can see here -> http://screencast.com/t/i4AhKygyTpS Maybe you a strong cache plugin and that’s why does not work to your side. Please try to clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello mutebobby,

Please notice that the latest version of Newsmag is fully tested and until now seems to work as expected. Please provide more details about this issue…you can provide some useful screenshots where you can explain this. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

The post view count is affected by cache so if you use a caching plugin you should enable this option: https://forum.tagdiv.com/ajax-view-count/
If that does not fix the issue, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also switch to the main theme if you use a child theme to rule out any customization or interference from there.

Let us know how it goes.
Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you us it. Al;so if you sue a child theme, please switch to the main theme to rule out any customization that might affect the paragraphs.
Let us know how it goes.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also make sure you switch to the main theme if you use a child theme to rule out any custom code or old child theme files that were not updated.

Thank you!
Bogdan B

Hello sergioap61,

Please try to update the theme to the latest version of it which is Newspaper 7.5. Also, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and rule out any conflicting plugins. Please notice that the PlayList is fully tested with the theme and seems to work as properly as you can see in our demo, like this -> http://demo.tagdiv.com/newspaper/video-playlist/ If the problem is still there, please try to make a new clean install from scratch and check the results because it should working fine.

Thanks for the message!

Hello LTH,

Please ensure that you are using the latest version of the theme which comes bundled with the latest version of required plugins. Also, if you are using some untested plugins, try to disable all of them and install only tested plugins and rule out any conflicting plugins. Clear all your caches and check the results. If your problem is still there, please provide your website URL so I can inspect it closer and provide a more accurate response.

Thanks for the message!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. If the issue is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also provide a link to this topic so we can identify you.
Thank you!

Hello rahulagg25,

Please keep in mind that this type of error can occur for various reasons which are not related to our theme, sorry! In most cases, it happens due to the CDN files or server cache which deliver something wrong. As I stated you above, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.

Thanks for your understanding!

Hello capiraso,

I have checked your console from your website and I saw that you have a lot of warnings and issues as you can see here -> http://screencast.com/t/yW1XUyi3xQ Notice that all of them it seems to be generated from your untested plugins which you are using on your website. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. I notice that you are using the W# Total Cache as the caching plugin which is not compatible with our theme and which can create a lot of unknown issues. Please keep in mind that the theme was tested with embedded method and seems to work as properly until now. Try to make a new clean install from scratch, install only the plugins that come bundled with the theme, uses only tested plugins and check the results.

Hope this helps!

Thanks for your understanding!

Hello ks2355244,

It seems to be a strange behavior which can be generated by your untested plugins which are used by you. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Please keep in mind that the mobile theme plugin is fully tested and compatible with our product and it seems to work as properly until now. Try my advice and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

Our theme offers more blockquotes than the default one from the mce editor. Please check the formats tab: http://screencast.com/t/MGJwVEa1PJ2h
If you still want to alter the default quotes, your code does exactly what you want it to:
before: http://screencast.com/t/qOPoNRTcHc after: http://screencast.com/t/8WIRlfDf0Yf0
PLease check your custom code in the custom css box and verify that the code above this one is properly closed.
Also clear cache afterwards.

Thank you!

Hello Todd Ruiz,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, regarding on your loading font, right? Firstly is loaded a default font and then will appear your custom font, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS are working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css. If you want to make deeper changes in this regard, you should check the td_config.php core files and from here you should change the default theme fonts which are Open Sans and Roboto with your desired one, like this -> http://screencast.com/t/YXUNUqxE.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!