Search Results for 'cdn'

Hi,
Please try to revert any changes that were made in the past 2 days if the option worked before. Maybe you installed a plugin or modified something that can cause this. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugin conflicts are the number one reason for this type of errors.
Thank you!

Hi,
We are not aware of any categories to go missing from the homepage after the update. Please make sure you have not changed anything else or installed a plugin between the time this worked and the time it stopped working. Please make sure you use the latest version of visual composer (4.11.2) and then deactivate all plugins except visual composer, clear cache and reset cdn files to rule out a plugin conflict. Maybe your events plugin is not compatible with the new version of visual composer.
I’m not sure where you got the code you showed but if it’s the plugin implementation instructions, then you need to follow their advice and add it where the plugin specifies it. We cannot help in this matter as we cannot offer support for plugin implementation.
Thank you!

Please provide a link to your site if you still need help with this after you check the theme panel option as Sid suggested. You can also try to deactivate all plugins except visual composer, clear cache and reset cdn if you use it in order to rule out any plugin conflicts.
Thank you!

Hello TPRouhana,

I suppose that you are referring to the strange icons from your right corner -> http://screencast.com/t/G5jAt1vmVnV
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello hwhosting,

First of all, please ensure that this kind of issue does not come from your untested plugins which are using on your side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Please ensure that you have the latest version of Visual Composer (4.11.2). Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
Please disable ALL your plugins except visual composer, clear cache and reset cdn files. Then test again to see if there is any improvement. Please follow this guide https://forum.tagdiv.com/how-to-make-the-site-faster/ as i have checked your site with google pagespeed and saw that you need to optimize your site.
Thank you!

Hi,
I’m not sure where the TD_TOP_BAR_TEMPLATE_DX comes from as there is no such template in our theme. please restore the theme to it;s defaults, disable all plugins except visual composer, clear cache and reset cdn. Also, you might want to update the theme and the visual composer plugin.
Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. You might also want to update your theme to the latest version and also update your version of visual composer as there were compatibility issues between the plugin and the new version of WP.
Let us know how it goes.
Thanks.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files to rule out a plugin conflict. If the problem is still there please send us an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also include a link to this topic.
Thanks

Hi,
Sidebars have a different issue altogether. WordPress will strip sidebars of content if you use any strange symbols or language specific characters in the widget titles. Pleas use only standard characters and no symbols in thew widget titles as they will not be seen on the front-end. Also please try to disable all plugins except visual composer, clear cache and reset cdn files as plugin conflicts can also create this type of issue.
Thanks.

Hello unixmen,

I have checked your website and I saw the difference between Ie and Chrome browser. It could be plugin’s issue. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugin that come bundled with our theme and rule out the conflicting plugins. For more information about our cloud flare configuration, please check our documentation here -> https://forum.tagdiv.com/cloudflare-cdn/

Hope this helps and let us know how it goes!

Thank you for the message!

@centennia
I have checked your site but could not find any problems with block 18: http://screencast.com/t/q1WVX7CpJG. Please provide more details as I cannot understand the issue from the scrrenshot. Is it the thumbnails not filling the container? If this is the case, then please try to upload biger images for those posts and regenerate thumbs. Also make sure you have the thumbnails selected from here http://screencast.com/t/kCD9bamhB as I see that your block 18 uses the full size image and not the thumbnail.

@Lynden
Thanks. Glad you got it working.

@fitnessfactory
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. If the plugin still won;t work, please send us an email at contact@tagdiv.com and provide wp-admin so we can access the back-end to inspect it.

Thank you!

Hi,
We have no such reports of the main menu changing fonts, but if this is the case, please try to disable all plugins except visual composer, clear cache and reset cdn files. This will rule out a plugin conflict. If the problem is there afterwards please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the problem. Please also include a link to this topic so we can identify you.
Thanks.

Hi,

1) Please test the masonry grid without any other plugins except visual composer. you might have a plugin conflict going on that interferes with the grid. Please disable all plugins except visual composer, clear cache and reset cdn files. Then check the grid again. This way, maybe you could identify the one causing the issue.

2) If you place a sidebar in the per category settings here: then all the posts will get that category but only if the post setting is set to “default”: http://screencast.com/t/E3Rxzm8g If any other sidebar is set here, the one from the category will be ignored. You might also want to check if the sidebar was not stripped of widgets. Sometiumes wordpress strips the sidebar of widgets in special cases like when useing special symbols or language specific characters in the sidebar titles.

Let us know how it goes.
Thanks.

Hello alphaifel,

Please ensure that you have correctly installed the theme. I have checked your website and I saw that you have some strange symbols on your side. Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Salut PanaitStudio,

Incearca te rog sa dezinstalezi modulele de Jetpack si celelalte plugin-uri pe care le folosesti -> http://screencast.com/t/9pSYV1JXqt8z deoarece acestea ar putea cauza aceasta problema cu pozitionarea. Deasemenea, goleste toata memoria cache, fisierele CDN daca utilizezi si verifica din nou.

Sper sa iti fie de ajutor!

Multumesc pentru mesaj!

Hello Castle Yen,

Please ensure that you have the latest version of Visual Composer (4.11.2). Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.

Hope this helps and let us know how it goes!

Thanks.

Hello t2e,

Please ensure that you have the latest version of Visual Composer (4.11.2). Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.

Hope this helps and let us know how it goes!

Thanks.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. if the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect your back-end. Also include a link to this topic so we can identify you.
Thank you!

Hello benjoHH,

Please ensure that you have correctly installed the Visual Composer and also, make sure that you have the latest version of this. Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.

Hope this helps and let us know how it goes!

Thanks.

Hi,
This issue was created by the new version of wordpress. Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
and very important: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you clear your cache and reset cdn files afterwards.
Thank you!