Search Results for 'cdn'

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there afterwards, Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Please access your cdn and clear all caching or clear any caching on your host or plugins. It seems you have a very strong cache in place.

Thanks.

Hello,

In most cases this happens because of CDN settings or css optimization. Please try to temporary disable the cdn and all optimization. Then test again.

Thank you

Well that is the issue then. You seem to have a js issue that breaks the theme functionality. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

@Alicegreentree For the widget (and footer Instagram) the modification will have to be made to a theme file
– https://www.screencast.com/t/aarFvKbNg
You will have to edit that theme file and remove all the code in it, replace it with this one
– https://pastebin.com/yrr2DdwB
You can use FTP to do that
– http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

For the social counter, you have to edit a file from the plugin. You could use even the WordPress plugin editor
– https://www.screencast.com/t/z3tpYife1J
Replace the selected code with the one provided in the pastebin
– https://pastebin.com/8p6r7TDh
Then the counter will work as before.

After making these changes be sure to clear the cache and CDN if used.

@lchfdieta The account seems to be private, the images will most likely not be displayed if the account is private
– https://www.screencast.com/t/ETwoLLF9
It has to be public in order for the images to be pulled.

@Talent10 The widget will refresh every 3 hours, so there could be a different issue. Please provide a link to your website and we will take a look.

Hi,

You could try to regenerate the thumbnails, using this guide
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
This will recreate the thumbnails. Then clear all caching and CDN and check the results.
Basically as long as the source images are of quality the thumbnails will be of quality as well
– https://forum.tagdiv.com/thumbnails-vs-featured-image-size/
The live demos use higher quality images
– https://demo.tagdiv.com/newspaper/
Let us know the results.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

this is strange indeed. Please do not use the wp editor as it is buggy sometimes. Use your cpanel and edit your files through the file editor there. It could also be a strong cache you have ion place either from a plugin, host or cdn server.

Thank you!

Hello,

Please check your cache as the time and date should work properly. It seems to be stuck in 24.03. Try to clear cache and check other cache sources like the host or cdn server.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Please provide a link to your website, to a post or page that has this issue. There should be no such problems, the image you set as featured
– https://forum.tagdiv.com/featured-image-or-video/
Will be displayed in the post page and also thumbnails will be created from it on modules/blocks. Be sure to clear all caching and CDN files if used after a theme update, although updating the theme will not affect post meta saved in the database, like featured images.

The rocket loader feature should be disabled indeed, it may cause problems
– https://forum.tagdiv.com/cloudflare-cdn/
That configurations should be used together with the theme for best results. Then there should be no errors in the console and the smart sidebar should work if enabled.

Thanks

Hi,

Please make sure you do not have any modifications in author.php or a conflicting plugin that also uses the author functionality of wp.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello hellonikoloz,

Do you have clear all of your caches after the changes? Purge all CDN file if you are using the CDN system, clear browser caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

That is unusual. So you set a background image for the header, and it only appears when logged in as admin. Sounds like e caching or CDN issue, but if you tried clearing them that may not be the case.

You could try deactivating all plugins except theme plugins and check again. If there is still a problem we could take a look. Send us admin login by email at contact@tagdiv.com and we will investigate. Include a link to this topic in the email.

Thanks

Hello,

Our theme does not limit the breadcrumb size so it could be a plugin conflict. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

This is highly unusual, it seems the page used as homepage is not found on mobile, despite being the same page.

First try to re-save the permalinks in WordPress settings
– https://www.screencast.com/t/J2iFZcJGUJA
Then check if this solves the issue. If there is still a problem, deactivate all plugins as a quick test, leave only theme plugins active. Clear caching and CDN if used. Check if this has any effect. Let us know the results.

Thanks

Hello stratoslagoudakis,

Probably, your Instagram has not been refreshed. Clear all the caches, purge all CDN files and check the results. Try with another Instagram ID and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello tekgezen,

Clear all of your caches, purge CDN files and check the results. Should works as expected.

Thanks for your understanding!

Hello alfredopina,

Please remove the Jetpack plugin and use only the required plugins that come bundled with the theme core files and use only the default theme functionality for Excerpts. Clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello raebild,

I have inspected your website and I saw that everything it’s okay, as you can see here -> https://www.screencast.com/t/cKq7DeyiJE6d Also, I saw that on your screenshot, the Featured image is not loaded and that’s why you bring this border. Also, I saw that you have some errors on your console which can cause this. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Please try as suggested and make a quick test with all other plugins deactivated. Disable the CDN rocket loader as well, this can cause issue with the theme functionality. It is recommended not to use such a setting in CDNs
– https://forum.tagdiv.com/cloudflare-cdn/
That could be the source of the issue. Let us know.

Thank you!