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If I follow the documentation from https://forum.tagdiv.com/the-child-theme-support-tutorial/
I will have a problem as index.php doesn’t exists on the child theme directory …
Do you have the documentation for v.10.3.3?
Vlad,
Thanks for the canned response. Yes, we have all of the system requirements and yes we have already disabled all plugins and cleared cache. We have also tried disabling the TagDiv Standard Pack plugin, reverting to base Newspaper theme, not child theme, as well and the issue still persists.
Please actually give some legitimate advice on troubleshooting this rather than another canned response please.
ALL plugins are deactivated (except for Maintenance Mode -which I need while I get this resolved-, Health Check -which is mandatory and the 4 tagDiv plugins)
I am not sure what I child theme is so I doubt I am using it and I have no cache plugin.
In the tagDiv status page all boxes are green except Home URL – Site URL and caching plugin which are yellow.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
If you are not using non of them, please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots!
Let me know the results!
Thank you
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Flex block documentation -> https://forum.tagdiv.com/flex-block-settings-guide/
Make sure that you have posts set on the category selected -> https://i.imgur.com/GKbqLOv.png or using the post id -> https://i.imgur.com/oqWuqVE.png -> https://i.imgur.com/lNMYz8u.png
Let me know the results!
Thank you
Hi Calin:
No luck. I’ve gone over each of the recommendations, from the server requirements with the Hosting Company for the newspaper theme to your detailed suggestions below. I finished the last suggestion this morning and so am writing to you for any other suggestions or if you can log in and check the dashboard yourself. I’ve been dealing with the saving problem for 3 months now.
Thanks,
Alejandro
On 4/7/20, 01:18, “tagDiv support” <noreply@forum.tagdiv.com> wrote:
Calin wrote:
Hi,
Unfortunately, I do not know to be a white list for this, the only way to know that is from firewall is to deactivate it, clear all cache and cdn (if you are using) and check again.
DONE
First please make sure that you are using the last version of Newspaper theme, v10.3.2 also make sure that all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
DONE
After you’ve done all these try to set a new YouTube api key using our guide from here -> https://forum.tagdiv.com/youtube-api-key/
DONE
If there is still a problem, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
DONE
Let me know the results!
Thank you!
Post Link: https://forum.tagdiv.com/topic/problem-not-able-to-save-youtube-api-setting/#post-339584
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi,
Please note that cloud files can not be set in child theme -> https://i.imgur.com/hrVO1ba.png
wp-content/plugins/td-composer/legacy/Newspaper/parts/header/td-login-modal.php this file need to be set in child the like this
wp-content/themes/Newspaper-child/parts/header/td-login-modal.php
Also you can check our documentation for child theme from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you!
Hi,
Please make sure that you installed the theme as in our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi,
Please make sure that the update was made conform to our documentation -> https://tagdiv.com/update-newspaper-theme/ if there are some problems using the option A please try the update manually (option B).
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi,
Please make sure that all theme plugins are activate -> https://i.imgur.com/m3zS0vQ.png
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins (except tagDiv plugins), also if you are using child theme, clear all cache and try again.
If the problem persist, please provide some screenshots and some more details.
Let me know the results!
Thank you
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Thanks for your help.
I have a similar problem with the header now.
I adapted the header-style-10.php and added it to the child theme under parts/header.
However, the menu is no longer displayed.
If I insert the updated header-style-10.php e.g. for testing under td-standard-pack/Newspaper/parts/header, everything looks correct.
Do I have to add more header files to the child theme? I have also tried to insert the header.php in the child them already. But that did not help.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that you you re-save the permalinks -> http://prntscr.com/p8n6ep
Let me know the results!
Thank you
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that you you re-save the permalinks -> http://prntscr.com/p8n6ep
Let me know the results!
Thank you
I too am having this same issue. We are using the child theme and no matter what we try the header and footer options in the website manager do not actually save when saving the post.
How can I add the wp-content/plugins/td-composer/legacy/Newspaper/parts/header/td-login-modal.php in child theme?
