- NewsmagChild theme support
- NewsmagWhat’s included in Newsmag theme package
- NewsmagCustom Post Type Support
- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagBreadcrumbs
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please disable and delete the current version of your mobile theme plugin and install it again from the newspaper 8.6 package. Also do this for the mobile theme plugin.
If the issue is still there, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
Maybe you have files which were modified in the last theme update, inside the child theme. Such as the td_module_single.php for example
– https://tagdiv.com/td_deploy/Newspaper/changed_files_8.5.1_8.6.html
This file was modified in the update. If it is present in the child theme, the socials may not work properly.
Thanks
Hello,
The hero scene text can be changed from here: https://www.screencast.com/t/1FQzQvTf
It seems some options are missing from your install. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there please check your file permissions on the server.
Thank you!
Hello,
We have encountered this issue before. It is caused by plugin conflicts. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
WordPress and the theme as well should always be kept up to date if possible. There are many benefits from doing this, everything is in constant improvement
– http://www.wpbeginner.com/beginners-guide/why-you-should-always-use-the-latest-version-of-wordpress/
Please check the theme system status, maybe the allocated resources are insuffeicent
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase these values if needed, for a better performance. Try installing a caching plugin if you do not have one yet
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
Try cleaning the database, make a back-up before as always
– http://www.wpbeginner.com/plugins/how-to-clean-up-your-wordpress-database-for-improved-performance/
If you should consider to update the theme here is a guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also a child theme tutorial for theme customization
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
Note that code entered in Theme panel custom code sections will not be lost if the theme is updated. It is saved in the database. This fact and a child theme are considered safe ways of theme customization.
Thanks
I have tracked the steps, unfortunately without success.
If I want to switch from the child theme to the parent theme, they will continue to ask if I want to do that.
When I switch to the 2017 Theme, there are no problems
How do you create the child theme? Support won’t answer before Monday. Please share your solution.
Had same problems. Forced me to recreate the child theme.
I had the same problem using Child Theme. If I switch to main theme socials icons works great. But i NEED to use child theme with all my changes. How can I do?
Hello dear TagDiv,
I am using the rtl version of wordpress.
When I activate the theme ( I have installed child theme also ) and td mobile plugin too,
the website in the desktop and mobile need an horizontal scroll!
How can I fix this?
Facing the same problem using the child theme after updating to v8.6 and I’ve tried all these tricks but it does not help. Can the newspaper team recommend a fix? Using the parent theme is not an option for me.
Hi,
I have an outdated version of Newspaper theme that I do not want to update because I have no advanced knowledge and I didn’t install a child theme for the (minimal customization) we’ve done.
Pretty often we get a very slow post.php when we want to post new articles. Often getting 504 Gateway Time-Out.
I was wondering if you guys offer and can quote me with a way to fix this for once and forever. Your reply would be very much appreciated people from tagDev team.
my email fpico@infiniton.com
Additional details
Ded Server details
2 PROCESSORS 2620 at 2.4GHz each with 24 cores & 64GB RAM
We have a HIGH volume of articles (over 101k) but our site traffic isn’t big. Right now avg of # sessions per day.
Can provide error logs
Hello,
please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Version 7.5 is an old version of the theme which we cannot guarantee to work with the current version of plugins and wordpress. We recommend updating your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
If the issue is still there, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Please use this guide if you do not know how to disable plugin without wp-admin access:
http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Thanks.
i can’t launch ‘Edit with Tag-Div Composer’ anymore
since i update from 8.5.1 to 8.6, today
always infinite load
i use a child theme
i’ve installed nothing else today but this ‘Newspaper 8.6’ update
i tried :
.disable/delete/re install TD-Composer from 8.6 file or 8.5.1 or 8.0
.clear cache (wp super cache)
.switch to main-theme
.restore my provider’s backup to the last time it worked (january 2, 2018)
Strangely, I cannot go back to version 8.5.1
Each time, I always find myself with this version 8.6
I tried an another older date, but it’s the same, everything goes back except newspaper version staying at 8.6, is it normal?
should i force an install with 8.5.1 files ?
So here I am, I do not see what else I can do
i can provide you my login information, etc.
but the problem is there is a google authetificator
please help
(UPDATE : i tried too with all plugin desactived except ‘TD-composer’ = nothing change)
(UPDATE : i tried to downgrade WP 4.9.1 to 4.9 or 4.8.4 = nothing change)
you provide a child theme in your file, why it doesn’t work?
Hi,
Nothing works, it only works when I deactivate the child theme and swith to the main theme… Can’t I use my child theme? and what happens with all my customizations in my child theme?
Hi, it’s a problem with the WP Rocket caching problem. When I go load the main theme it’s fine, when I go to back to the child theme, it’s a mess. (Don’t worry, I know that you have not tested and don’t have any info on the plugin WP Rocket). At least I know what the problem is. Thanks for the heads up.
Hi,
Please try to clear all caching installed after making the update. If you use CDN please purge all files. Check if this solves the issue. Try as well to switch to the main theme if you use a child theme. Let us know if there still is a problem.
Thanks
Hello,
Please disable your multi-purpose plugin and delete it. Then install it again from the theme plugins section and clear all cache and reset cdn files. If you use a child theme please switch to your main theme.
Let us know how it goes.
Thank you!
Hello,
Please switch to the main theme if you use a child theme. If the issue is still there, please contact us via email at contact@tagdiv.com
Thank you!
