Search Results for 'child theme'

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Please note that you use visual composer on posts and this was never the intended way of using the page builder.

Thank you!

Hi,

I have inspected your website but the issue is not present at the moment from what I can see – https://www.screencast.com/t/Jypa1jBqq
For the background issue it could be the child them that is causing this. Try switching to the main theme as a test, clear your cache and check if this has any effect.

Thanks

Hi,

No, the Mobile Theme was not updated.
Regarding the child theme we provide a basic child theme and it is the same. What you need to verify is if your child theme modifications are still applying properly.

Thanks!

Hi,

Yes it seems there is a problem that happens in this situation. Please try this code, it should fix this problem – https://www.screencast.com/t/FZEFgUZN6qd5
You just need to enter it in Theme panel->Custom Css section
– https://www.screencast.com/t/NQ6UJkjA6RW

.page-template-default
.wpb_text_column :last-child {
margin:auto!important;
}

Thanks

Hello,
I have tested the block header 5 style again but it seems to be working properly:
https://www.screencast.com/t/O5e8Xua38
There could be something on your end affecting it.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I have tested the site on both android and iOS but it seems to have difficulties in loading the site correctly. I have not encountered the social icons problem but we have seen the menu not loading so there is clearly a problem in loading the correct content on your site.

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Let us know how it goes

Thank you!

Hi,

So I understand that it worked properly until a given time. That means that a recent change or modification caused the issue. This should not happen, the Visual composer that is provided in the theme package is fully tested and compatible with the theme. You should be able to use the editor without any problems of this kind.
Maybe something else is causing this issue. I suggest you disable all your plugins except Visual composer, clear any caching installed and check if this has any effect. Also if you are using a child theme try switching to the main theme to rule that out as well.
Please let us know how it goes.

Thanks

Hello,

This is most likely a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The options may seem to be bad but unfortunately this step must be taken. I suggest a different approach though. Do not disable them one by one but rather disable all of the plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme. Then test the site without plugins or modifications and see if the problem goes away. Once you see the problem is gone, enable them one by one testing the site after each plugin you enable in order to identify the one that causes the issue.

Thank you!

Hello,

If the search does not work, it could be a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

I have inspected your website, but at the moment the problem is not present
– https://www.screencast.com/t/YsyxL784Yr
– https://www.screencast.com/t/B8gDLbPQ
– https://www.screencast.com/t/vFk2D7yY6O
These kind of issues could be caused by plugins, modifications to the the files, custom code or a code from a child theme.

Thanks

Hi,

It seems that the website does not display properly at the moment
– https://www.screencast.com/t/sc1wQnylE
Also you do not seem to have the theme active anymore on your website. If you are having problems using the theme the first step would be to disable all the plugins except Visual composer, clear any caching installed and check to see if the problem is still there. In most cases some problematic plugins or modifications to the theme files are causing issues. Also check any custom code from theme panel or from a child theme used.
It is recommended to use this caching plugin with the mentioned configuration for the best results – https://forum.tagdiv.com/cache-plugin-install-and-configure/
Other caching plugins could also cause unexpected results.
You could try a fresh theme install and see if that fixes things, as a last resort
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

From what I understand it worked properly for you before. Maybe you have made other changes that have caused this problem. I would suggest that you disable all your other plugins except the ones you need to use, clear any caching you have installed, and check to see if this has any effect. Also disable any child theme you might be using and remove any custom code you might have added to the theme files. We have not had any other reports about this issue.

Thanks

Hi,

The theme is based on a three column layout. You can choose from these options in Visual composer when creating a page
– https://www.screencast.com/t/sC8Ctx9kP9
– https://www.screencast.com/t/OYcEseFhZ
– https://www.screencast.com/t/NlwI4l67QBz5
The two columns row layout – https://www.screencast.com/t/KE4XhCH6q may not work properly if you would like to use that. You will have to find a way to display your posts by placing the blocks using the mentioned column layouts. Blocks can look different based on the columns settings, that can be seen by following the link provided above to the live demo, where every block is displayed.
The modules do not have options that would allow to display additional information besides the default one (category tag, author name, date etc)
The module files can be edited directly or through a child theme if you would like to customize them. The module files can be found here
– https://www.screencast.com/t/rjpKhWCIuBt
Please correct me if I misunderstand something.

Thanks

Hi,

I suggest you switch to the main theme as a test, then try to activate the mobile theme plugin again. If it is activated and working properly without the child theme active that means that something in your child theme is causing this. You can try to go over the code from the child theme and maybe see what could be the cause. A child theme sample is provided in theme package – https://forum.tagdiv.com/whats-included/

Thanks

Hi,

The td_module file from the booster folder cannot be overwritten through a child theme. You will need to make your modifications directly to the theme file. Here you can see what files can be used in the child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks

Hello GideonLupine,

Unfortunately, we have no idea about the implementation of this plugin because this is not tested with our theme, sorry! You should read the plugin documentation and then, follow the steps which are required to do in order to achieve best results. Also, for more support for child theme, you should check our useful guide here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!