- TutorialstagDiv Social Counter Tutorial
Hello,
Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
So, please disable the mobile theme plugin and check the results.
Also, please provide the link to your website and screenshots.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hello,
We recommend using tagDiv Cloud templates because they have more functionalities than standard templates; but now it’s up to everyone to decide, if you want to deactivate the plugin, make sure you don’t use cloud templates. if after deactivation there are flashes, then you have to see which elements are from the cloud and replace them.
Thank you!
Getting this error on frontend using Momentum pro
Flex Block BuilderThe Cloud Library Module Template set for this block is not valid or it no longer exists. Please select another Module Template.
Please guide
Hi there,
If we don’t actively use the tagDiv cloud library, then presumably we can deactivate and remove the plugin without affecting the theme styling and functions?
Using WP6.1.3 in Multisite mode and Newspaper 12.3 theme on the main site, both 3 plugins (see in topic title) may suddenly deactivate themselves without any warning or notice. It results in a tiring monitoring and front page inconsistencies. Any Idea what can cause this problem ?
Aside note : I didn’t change any plugin nor install new one … Deactivating all plugins give the same result. One month ago, I had to rollback from WP 6.2.2 to 6.1.3 because of problems with some plugins.
Hello Bettina,
as stated in my previous message, we are using the mobile theme, so mobile version n.3, to have a better performance. Do smart lists work with the mobile theme? I mean, they used to work as long as we used a page template which required the standard pack, but for some reason, with the new cloud template the smart lists are not appearing on mobile theme. I know I could switch to the responsive version, but for now I’d stick with the mobile theme.
Thanks
Hi,
No, the infinite load doesn’t work for the amp, maybe the user has some custom implementation there, or he using only the amp without a mobile theme using the option Reader template – https://i.imgur.com/zHqX4I5.png or he uses another plugin for AMP.
By default, the theme has an infinite load using only cloud templates.
Thank you!
Hi,
Please make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png
If the problem is not solved after, please contact us via email at contact@tagdiv.com and provided the wp-admin and cPanel access.
Thank you!
Hello,
Please try to exclude also, this file wp-content/plugins/td-cloud-library/shortcodes/category/tdb_category_sibling_categories.php
if the problem is not solved after that, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.
Thank you!
Dear tagDiv Team, I purchased your theme from Theme Forest. But unfortunately I am facing some problem. If a cloud template is accessed while the license is active, if a cloud template is downloaded, the ready-made templates are not displayed. Invalid reply from server endpoint. A message like this is showing. If I reset the license and enter the cloud template it is working properly but without the license it is not possible to download/input the cloud template! I am hopeful and hope you will help me to use your theme properly with my correct solution.
Hello, we’ve been using newspaper on our wp magazine since version 9, and so when upgrading to version X and higher we had to use the standard pack. A couple of weeks ago I finally removed all of the standard pack dependencies, created new cloud templates for our needs and deactivated the plugin. The problem is, when creating smart lists using the new cloud template they don’t show correctly on mobile theme, while everything is fine on desktop.
examples of the issue:
https://www.moviestruckers.it/approfondimenti-film/the-flash-spiegazione-finale-implicazioni-futuro-dcu/
https://www.moviestruckers.it/approfondimenti-film/la-sirenetta-20-differenze-film-animazione-live-action/
here are the settings (edit: adding plain urls, as imgur doesn’t work with the img button of the forum)
https://imgur.com/a/zNgWFiF
and this is how the smart list is set up
https://imgur.com/uW13cyb
I also tried creating a mobile theme with the same smartlist setup, but with no luck.
I tried browsing your demo website to replicate the issue, but the mobile theme is not in use. Is it still mantained?
Thank you
Hello, Anamaria
Thanks for the answer.
I don’t understand why the PAGES are like that, because, from what I see here, I can choose a global POST template for the site, but, in the POST itself, I can choose which template it will use individually. So I think PAGES could work like that too.
But, my problem is that I’ve already created a page model with the cloud template, but I can’t set this template as global, nor can I do this individually on the pages I already have on the site.
Hi,
The problem is caused by the nginx server https://i.imgur.com/uPBij9w.png -> https://linuxhint.com/fix-nginx-403-forbidden/
You need to set the pretty links, you can ask your host to help you -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/
Thank you!
Hello,
Have you checked if don’t have a plugin conflict? Did you update a plugin or the theme recently?
Also, you can try to reinstall Cloud Library and the tagDiv Composer plugins. Delete them and reinstall from Newspaper -> plugins
Thank you!
Hi Anamaria,
As per your instructions, I have deactivated non tagDiv plugins but still WP Editor is not working.
I have created a new staging website for you – https://wordpress-985718-3609778.cloudwaysapps.com/ and sending all the required login details via mail at contact@tagdiv.com
Please check and let me know if you need anything else.
Thanks
Atul C.
It seems that your plugin Cloud Library is having serious issues.
Hi,
Here is the link https://wpml.org/
You can try to use also, polylang for translating https://polylang.pro/doc/strings-translation/ to translate the cloud templates.
Thank you!
Hi,
We tested with our theme the WPML plugin and this offers the possibility to translate the strings or if you use cloud templates (like you do) you can set a different one per each language. Here is our guide for WPML -> https://forum.tagdiv.com/using-theme-translations-together-wpml/
Thank you!
Hello,
We recommend using cloud/PRO templates in order to have the possibility to edit them with the tagDiv Composer, which contains a lot of functions and features, tagdiv standard pack loads all the styles even if it is not used.
Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
Hello,
There are differences between standard templates and cloud templates.
For this I think that you have created the sidebar with tagDiv Composer, but for this standard template, you need to create the sidebar in Appearance -> Widget and assign to the template here https://i.imgur.com/ZHWHlWL.png
Thank you!
Hi,
Usually this situation appears when there is an extra plugin used that is interfering with the tagDiv plugins.
If you are using tagDiv Cloud Library, please check to see if you also have the WP Bakery plugin enabled, because this can interfere with the theme.
Thank you!
The template I downloaded from the cloud didn’t come with pages template.
The pages on my site still have the old template and they don’t give me the option to choose a new template that I created.
There is no option for me to choose the global page in the “page templates” tab.
Why can’t I choose a page template from cloud templates as a global template? I moved my entire site (home, single post, archives, tags) to a cloud template, but I can’t seem to configure the pages.
Hello!
We recommend using cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features, Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
