Dear Sir,
We are experiencing a problem with the mobile page. Sometimes it shows large fonts with letters that could not be read. Usually, after refreshing of page, everything is ok.
Please find a link with an example screenshot.
We don’t use any caching on WordPress. We are using Cloudflare protection and their caching.
https://mina.news/wp-content/uploads/2022/10/WhatsApp-Image-2022-10-25-at-4.53.45-PM-1.jpeg
We are using only mobile without AMP version!
Please advice us how to overcam this issue.
Hi TagDiv team,
We have a website which uses different templates for desktop, and mobile devices. After migrating from a Litespeed Web Server where we used the LSCWP caching plugin – the caching worked flawlessly there but there were other resources issues – to a new server with Nginx, WP Rocket, and Redis object cache (deactivated and removed the LSCWP plugin too), we started off with the site working surprisingly fantastically. Then after a few hours had passed we discovered that the desktop version was squeezed in to the mobile viewports. We tried all different configuration options in WP Rocket, to no avail.
A couple of years ago, before hosting the site to the former server with Litespeed, we had had it in a different host with Apache, and we had experienced the same behavior there also. The only thing that had worked then, was the W3 Total Cache plugin, which we tried to install in this case as well. However, it appeared like shortly after flushing all caches in that, there would be a conflict between that, and WP Rocket’s files inside of /wp-content/cache directory, where apparently both plugins saved (most or all of) their configuration settings individually.
Kindly note that no two caching plugins were enabled at one time while testing everything. There were no conflicts like that. All conflicts appeared to have some relation to WP Rocket’s configuration files. We made sure to also delete advanced-cache.php from /wp-content/.
What puzzled us most, was that even with WP Rocket deactivated (and all other plugins also, including Cloudflare being in Developer Mode), appending the URL parameter ?nowprocket to the URL had a positive effect, allowing the site to load properly, and work flawlessly in both formats (desktop & mobile). It was time to completely remove WP Rocket from our site.
Even after completely removing WP Rocket from the site it would still not function properly. It was clear it was a WP Rocket left-over thing, because even with it being deactivated, and then deleted, we tested further, and we were still experiencing this issue; applying the ?nowprocket url parameter would allow the site to work correctly still. We made sure to delete all left-overs from the file system; at least all we could discover.
Then we noticed in the Newspaper pages that WP Super Cache was the recommended plugin for the Newspaper theme. We installed that and deactivated everything else, but still, after a couple of minutes, we experienced the same behavior once more.
Digging in the WPSC plugin we discovered that there was an option to explicitly set the caching files directory. We set that to /wp-content/super-cache instead of the default /wp-content/cache one, since at first it did not want to work correctly and ?nowprocket was still doing its thing. Additionally we disabled the Developer Mode in Cloudflare again (effectively enabling CF), and purged all caches there. After a half an hour we have not experienced the unwanted behavior yet.
Kindly note that all tests were performed in a new incognito session every time, to rule out the plausibility of a browser cache conflict also.
Anyway, we would like to kindly request you assist us with the correct configuration settings for WP Super Cache for the Newspaper theme. Please share any warning flags we should keep an eye out for, and point us towards possible other culprits we might have overlooked, which would disallow for the unwanted behavior experience we have described.
Thank you.
Hi,
For the mobile version do you use a mobile page template? or you use the responsive version? or maybe for some pages you are using the mobile page template and for cloud templates you are using the responsive version?
You can edit both of theme using tagDiv Composer -> https://prnt.sc/uePdV1qglrHJ -> https://i.imgur.com/pGXRtjA.png and responsive version -> https://i.imgur.com/iZdU8bO.png
Thank you!
Hello metometo,
Please use only the flex blocks (the normal blocks are not rtl) elements in this way you’ll use the theme elements that can be customized. Also, please disable the tagDiv Standard pack plugin, in this way will remain only the elements that can be adjusted and you can use cloud templates, that can also be edited using tagDiv Composer.
Thank you!
My site link is https://www.cloudorian.com
What type of screenshot?
Hello!
This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
In the cloud templates, you can add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
If you want to use auto ads(are displayed randomly on your website), then they should be placed in the Theme Panel -> Analytics/Js Codes.
Thank you!
Ok thank you.
For everyone looking for the solution, it’s super easy to add the code.
First go to public_html/wp-content/plugins/td-cloud library/wp_templates/tdb_view_single.php and then look for the tag <article and add the code.
Hello @niceguyitachi !
If you do not set up the ads for each template, then they won’t load. Only if you use auto ads, which are displayed randomly on your website, so you can not choose where to display them.
In the cloud templates, you can add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer, and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/
If you want to use auto ads(are displayed randomly on your website), then they should be placed in the Theme Panel -> Analytics/Js Codes.
If you mean anything else, then please provide more information about the settings you applied to the template with no ads.
Thank you!
Hi metometo,
Normally all you need it is to have in WordPress a RTL language set and also to use a RTL demo -> https://i.imgur.com/YIDXLov.png also, when you add new blocks on homepage you can use the right click to copy the style for other blocks, or you can simple get the rtl blocks from the cloud -> https://i.imgur.com/3kK9eit.jpg
Thank you!
Hi,
I just downloaded the Single Post Template – Medicine PRO and I set it as global, also I checked the single post comments element, this was added by default in the cloud template, bat I made some tests, first I test it like hat, than I added a new one, then I removed the elements and add it again.
Update: we just got an email from an user with a similar problem, we’ll check the problem on his entailment and we’ll let you know the results and the source of the problem.
Thank you!
I looked at the link you sent and I checked that everything is ok in cloudflare.
Normally when I open a post for the first time, no image loads. I need to hit ctrl+f5 for the images to work. I even recorded a video for you to see: https://youtu.be/7di9KMROnNQ
I use wordpress on cloudways. The native cache plugin is breeze. I have other blogs (other templates) on cloudways, I use breeze too and I don’t have any problems. This problem is only happening on newsmag with me…
Hi terahlynn,
If you are using a pro demo, then you’ll need to edit the single post template using the tagDiv Composer and add the author element.
The theme panel option will apply only for standard templates -> https://i.imgur.com/tiacAbQ.png
Also, the blocks from pages and cloud templates can be edited using the tagDiv Composer, but those also have a global option in the theme panel -> https://i.imgur.com/1SUQD9t.png
I hope this will help you!
Hi,
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Thank you!
Hello,
Please edit the Single Post Template with tagdiv Composer.
You can set the ads in Single Post Template from tagDiv Cloud Library and you can set top ad, 3 inline ads set after x paragraphs and bottom ad, please check this article -> https://forum.tagdiv.com/article-ads/ and video https://www.youtube.com/watch?v=biTpVVlr8j8
Thank you!
Okay, I have detected how you can create the problem from your end.
Use Single Post Template – Medicine PRO as a Global template from the cloud template.
Then edit it using TD composer and add Single Post Comments element.
Save it and reload each post URL on your website.
That should create the problem from your end.
Thanks
Hi,
This began when Newspaper 12 came out. I have 12.1.
Would you please take a look at our site and see if there’s something off on our end? Stories are showing up on my Chrome without content. Don’t know if it’s tagdiv Newspaper or my browser. I have cleared my cache, cleared our Cloudflare cache and cache in WordPress several times. I uninstalled Chrome, deleted all resources in doing so, and reinstalled it.
I need help, some direction.
An article where this happens is:
https://enewspf.com/latest-news/slone-endorsed-for-state-representative-in-the-79-district/
I have screenshots if there’s a way to attach them here.
Thank you!
Hello Bettina,
Thank you for replying. It was this page that led me to believe this was the plugin you recommend and that it would work. On a basic level it does work. But I can’t get it to work within the cloud template elements. See my attachment. So my main questions was to find out if it’s supposed to be possible within the plugin/theme settings.
Or
if there was a trick I need to know of
OR simply it would need to be coded to make the data the author plugin generates to show up in TagDiv elements?
Hello We have a newspaper themes WP site. You suggest TagDiv suggest molongui – Authorship plugin to allow for multiple authors to posting. We purchased a license, However we are not able to achieve it to work correctly.
As Newspaper theme is build on cloud templates. we have all pages and templates layed mout with cloud templates. However Authorship plugin is not populating to the templates. It’s bypassing them and populating directly to the native WP elements. So our question is.
Is it possible to have molongui – Authorship plugin populate the cloud template elements? Is it done via settings? If so we could not find documentation for this. If not possible via settings. How do you make it work?
Or is it not possible? thank you I have attached a PDF to illustrate what we are trying to achieve and are not. Green indicated what we want . Orange is the issue. magenta are general notes.
dev site single post with issues
dev site author page
https://author03-singularityhub.pantheonsite.io/author/vbatesramirez/
how it should look.
I have installed and activated extra plugins, but now I have uninstalled them. I have only tagDiv Cloud Library, tagDiv Composer, tagDiv Social Counter, tagDiv Standard Pack, LiteSpeed Cache, Elementor, Elementor Pro.
Hi
I see, I believe that in this case the problem was related to the cloud category template that you have set. Didi you use a mobile page template on this one and after that the mobile template was deleted? I remember that in this situations the results were similar with yours.
I’m glad that at least you managed to resolve it even if it was necessary to create a new one.
Have a nice day!
Hi,
For cloud templates you’ll need to edit this file -> wp-content/plugins/td-cloud-library/parts/tdb-login-modal.php the other one is for standard templates, unfortunately, this file can not be set in a child theme.
Thank you!
Hi,
If the problem is from cache then the settings from the plugin needs to be checked, the CDN needs to be set like in this guide -> https://forum.tagdiv.com/cloudflare-cdn/
Also, if you can provide a link to your website to inspect some posts and see the problem I will be able to let you know the source of the problem.
Thank you!
Hi,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Hope this helps you!
Thank you!
Hello,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
i have 4 core 8gb ram cloud hosting but newspaper theme cant even handle 300 visits per minute if i install any other theme it handles almost peak of 1200 visits per minute any solution for this? or my license was waste?
