Search Results for 'composer'

Hello hmader,

Please notice that the Jetpack is a very complex plugin which has a lot of modules which is not tested with our theme. Some of these might interact with the theme and cause this issues. For example, Photon module it seems to be a troublemaker plugin and we do not recommend using this. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
I have tested this on my end but could not replicate the issue. The slider was the same and the content width did not change. There were no changes made to these element. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
If the problem is still there, please provide a link so we can inspect it.
Thank you!

Hello neilw,

Please update your Visual Composer to the latest version of it -> 4.12, clear all your cache and check again.

Thanks for your message!

Hello,
Please check the sidebar name when you create it. If you use any symbol in the sideabar name, these will get stripped by WP of content. You cannot create a sidebar without a title: http://screencast.com/t/XEl8JhzY
If the problem is still there once you remove any symbols from your sidebar names, please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know if you still have trouble with this.
Thank you!

Hello,

Please do not comment any lines of code and update your version of visual composer. i created a sticky post on the forum to anounce that thversion 7.3 is not compatible with older versions of VC. That means you ned to install version 4.12 from the latest theme package you download from envato. Please use this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Sorry for the inconvenience. The fix for the mobile theme is on it;s way. It will be uploaded to the theme update today.

Thank you!

Hello,
Please use this guide to update your theme and choe the ftp method and simply replace the files: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please also make sure you update visual composer as it is required by the new update: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello,
i;m not sure what full screen means for a website. Do you mean full with so the site occupies the whole width of the screen? Our theme does not have any full width option for the main content. you can have the header and footer full width and a few visual composer elements if set so,. but the main content has a fixed width.
Thank you!

Hello,
Please disable all plugin except visual composer, clear cache and reset cdn files if you use it. It could be a plugin conflict.
Let us know how it goes.
Thanks.

Hello helioteixeira,

This type of errors appears because the Visual Composer it is not updated. Please try to update it to the latest version of it, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanidng!

Hello,
Pleas update your visual composer plugin to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The mobile theme has a few issues with the new update. We are looking into this and will fix it as soon as possible.
Thank you!

Hello Rhonda,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Such errors can be caused by plugin conflicts. The plugin you mention is not tested with our theme so i cannot say for sure if it works properly with our theme. You can try to disable all other plugins except visual composer and MyMail, clear cache and reset cdn files. Then test again. If the problem is still there, you will have to replace mymail and find another plugin that works.
Thank you!

Hello stan,

Please provide a screenshot where to explain the problem because I cannot saw it checking your website. I need to know this so I will be able to identify it and also, so I will be able to provide a more accurate response. You can try to turn off all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello danielamarin,

All the settings for Social Sharing might be found in Theme panel, like this -> http://screencast.com/t/x7yal70zn9 Please ensure that you have enabled these settings from the panel. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please provide your website URL so I can inspect it closer.

Thanks for your understanding!