No search results were found in Documentation!
Hi,
You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi all.
I have good news I guess, so I am sharing it. Not sure what the future holds in store for me but as of now my site is working along with Mobile Theme. I faced the same problem of
“This version of the tagDiv Mobile Theme plugin is not supported by the current activated theme! Please update your theme!”
While updating via FTP, I was getting “1 Failed Transfer”, all files except one were getting transferred. So I deleted the entire Newspaper Folder in Themes. Then I uploaded the new 9.7 Newspaper folder and there was no failed transfer. But I got another problem:
Not able to login using mysite.com/admin. From another support thread I got this: Login using mysite.com/wp-login.php. This worked. After login, I installed the Mobile Theme plugin and that too started working. My earlier customization of Mobile Theme was still there. Now I am back to normal, touch wood.
So, the moral of the story is:
1. Put the site in maintenance mode.
2. Use FTP and delete the old Newspaper theme folder.
3. Upload the new folder.
4. Login to the site using mysite.com/wp-login.php
5. Install & activate all new plugins including Mobile Theme Plugin.
I just hope I am not celebrating too soon.
Thanks.
@hahsiam Uploading the files via FTP and updating the core plugins from “Newspaper-> Welcome, did the trick for me. Just a 5 minute procedure, and no problems whatsoever, except of course from the Mobile theme bug.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please notice that we do not want your privacy credentials, sorry about that! You can create a new admin with another user and password and provide us because we need for deeper investigations. Otherwise, we cannot help you in this case, sorry! Also, please notice that we never share your private credentials and you should not worry about it. Also, you can remove that newly created account after we will finish our investigations. If you cannot make another account to your CPanel you can make another one to your FTP.
Thank you!
Hi,
The message you get is quite common with WordPress. In most cases it can be easily fixed.
For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case the max upload size was limited, increasing it solved the problem. Usually this is the main cause.
Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.
You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please ensure that you have correctly installed the theme to the latest version of it via FTP way because this is the surest method, in this case, remove all of the untested plugins, update and enable the required plugins, clear all the caches, purge CDN files and check the results.
Hope this helps!
Thank you!
Hi,
This issue happens in particular cases and is tied to a specific server and PHP configuration. There are a few steps in solving this issue, however.
1. Check file permissions: http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
2. change PHP version on your host and check security modules.
3. comment out the check for the error from the WordPress code:
https://scotty-t.com/2011/03/28/fix-for-the-plugin-does-not-have-a-valid-header/
4. Install the plugins via FTP: http://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/
Hope this helps and let us know how it goes!
Thank you!
Hi,
Please check our documentation for theme install -> https://tagdiv.com/how-to-install-newspaper-theme/
You can try toy install the theme via FTP.
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you for your understanding!
Hi,
We need your CPanel or FTP access so we can make some deeper investigations and also, so we can try to increase your system status parameters. Please send them to our email at contact@tagdiv.com. These details have also been requested by my colleague by email and we have not received them yet.
Thank you!
I love this theme and I am only now realizing the significance of the work you’ve done here! Masterful! Congratulations! I keep having one problem, however. No matter what I do, the content in Big Grid 7 dominates every page and post and it is the first thing people see when they come to the site. I am working on a staging site. You can see here: http://8kg.4ec.myftpupload.com/ and here: http://8kg.4ec.myftpupload.com/holocaust-center-announces-10-million-raised-for-orlando-museum-after-pitch-for-tourist-development-tax-grant/, as well as in all categories: http://8kg.4ec.myftpupload.com/category/orlando-orange-county/.
Can anyone tell me how to prevent this from happening?
I love this theme and I am only now realizing the significance of the work you’ve done here! Masterful! Congratulations! I keep having one problem however. No matter what I do, the content in Big Grid 7 dominates every page and post and it is the first thing people see when they come to the site. I am working on a staging site. You can see here: http://8kg.4ec.myftpupload.com/ and here: http://8kg.4ec.myftpupload.com/holocaust-center-announces-10-million-raised-for-orlando-museum-after-pitch-for-tourist-development-tax-grant/, as well as in all categories: http://8kg.4ec.myftpupload.com/category/orlando-orange-county/.
Can anyone tell me how to prevent this from happening?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi Guys,
On my website, http://c6d.7ba.myftpupload.com, the photos on the blocks are not appearing.
I thought I did something wrong so I created a duplicate of the website and reinstalled the theme. but the results are the same.
Help!!!
Hi,
I think that you do not remove the old theme/plugin
/mydomain.com/html/wp-content/plugins/td-cloud-library-old/td-cloud-library.php:26)
In order to work normally the new theme with all plugins, you’ll need to delete the old theme.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Please try to update the theme via FTP and remove/delete the old theme.
Thank you for your understanding!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Make sure if you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, you can check the following topic from here -> https://github.com/WordPress/gutenberg/issues/8935 where this issue was debated.
Thank you!
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Make sure if you are using the latest version of the theme installed via FTP way, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Hope this helps and let us know how it goes!
Thank you!
