Search Results for 'ftp'

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello kennytran,

Please ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if the problem is still there, please try to make a new clean install to another sub-domain for testing, disable all of the untested plugins and check the results.

Thanks for your understanding!

Hello mbesix0,

Please provide your website URL and some useful screenshots with the problem so I will be able to provide a more accurate response. If you are referring to the Mega Menu images, you should download it again the theme version from Theme Forest and installed it via FTP way and check the results. That issue has been fixed.
If is not what you mean, provide more details.

Thanks for the message!

Hello thalesbrandao,

Yes, there is a new update available for Newsmag on Theme Forest. You need to be logged in to your TF account, download the theme and re-update via FTP way on your website. Clear all the caches and check the results.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

So you are having problems installing the WPBakery page builder? If you install it by FTP all you need to do is unzip the plugin and upload it in the WordPress plugins folder
– https://www.screencast.com/t/JtpQLGVQIR1
– https://www.screencast.com/t/d48vInFv7
Then activate it in the plugins section.

Or install the plugin with WordPress. Either way should work. What exactly are you doing and what is happening?

Thanks

Hi,

Maybe the theme did not install properly, please try and reinstall the theme, by FTP if possible
– https://forum.tagdiv.com/install-via-ftp/
Then clear all caching and purge CDN if used. If the problem remains try as a quick test to deactivate non-theme plugins, check if this has any effect. Let us know what the results are.

Thanks

Hi,

In most cases the issue is caused by one of the cases below.

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/

Or it could be a security setting, module or firewall as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hello icej,

I have checked your website, source page and I saw that all of your resources are commented out, why? -> https://www.screencast.com/t/Hkwigr05Lpiq Also, I saw that you are using a lot of untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please remove all of them, leave just to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. Also, make sure that the theme has correctly installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi Margherita,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello Pcon,

It seems to be a strange problem. I have made a test on my side, using the Mobile Theme and the embedded video links on the posts seem to work as expected on mobile devices. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CND files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Hello Gregory,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

These are the theme install methods with steps for each method
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

Regarding on child theme, please notice that’s not required and it’s optional.

Thanks for your understanding!

Hello DJJones,

This issue happens in particular cases and is tied to a specific server and PHP configuration. There are a few steps in solving this issue, however.
1. Check file permissions: http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
2. change PHP version on your host and check security modules.
3. comment out the check for the error from the WordPress code:
https://scotty-t.com/2011/03/28/fix-for-the-plugin-does-not-have-a-valid-header/
4. Install the plugins via FTP: http://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Hope this helps.

Thank you!

Hi,

There seams to have something that block the AMP.
Please try to deactivate all plugins that are not tested with our theme, update AMP, re-save permalinks, clear all the caches and check the results.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.