Search Results for 'ftp'

Hello Vlad111,

Please notice that we do not have any bad reports until now, regarding this process of post-publication. I have made some tests on my website and works as expected. Ensure that your theme has been correctly installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Also, ensure that you have respected all the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello dipulhasan,

You should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. Also, ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check if you respect all the theme’s requirements according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello,

Please notice that you should have the latest version of the theme installed via FTP way together with the plugins which come bundled with the theme packet. We cannot say for sure if the Tabbed Content will be or not added to our TD Composer, sorry! You can try using both plugins installed at the same time but if you will create a page with Visual Composer you should not use TD Composer for that plugin. I have made some tests in this case and it seems to work as expected.

Thanks for your understanding!

Hello paperweight,

I guess that here is talking about a simple theme installing. Did you have tried the FTP method to update/install the theme? You should not get any problem in this case if the theme installing has been correctly installed.

Thanks for the message!

Hi,

Ensure that you have updated the theme to the latest version of it via FTP way, clear all the caches and check the results. The option for mega menu should appears here -> https://forum.tagdiv.com/mega-menu/

Thanks.

Hello klein_stephanklein,

Ensure that you have updated your theme to the latest version of the theme via FTP way! Also, Visual Composer has been fully tested with the theme and should works as expected. If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic/conversation so we can quickly identify you.

Thanks for your understanding!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hello radulazar,

Please ensure that you respected the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and the theme was correctly installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello topmagazin,

Provide your website URL so I can take a closer look at it. Ensure that you are using the latest version of the theme installed via FTP because this is the surest method in this case.

Thanks.

Hi,

Please check if the tagDiv composer plugin is active. If you don’t use the tagDiv composer on your website, please change the sub-footer style to the non-multipurpose template
– https://www.screencast.com/t/1Lz6p1roD
If there is still a problem we could take a look. Send us an email at contact@tagdiv.com and provide admin access, as well as cPanel or FTP if possible. Include a link to this topic in the email.

Thanks

Hi,

Make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Also you can try to deactivate the plugins that are not tested on newspaper ( https://www.screencast.com/t/ewp4QThgkKnn ) and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

• This reply was modified 7 years by Calin.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hi,

Please check your documentation in order to install Newspaper https://forum.tagdiv.com/install-via-ftp/
And please check also theme requirements guide https://forum.tagdiv.com/requirements-for-newspaper/
Also we have similar topic https://forum.tagdiv.com/topic/new-newspaper-license/
If there still a problem lets us know.

Thank you.

Hi,

Try the solution from this topic – https://forum.tagdiv.com/topic/gray-page-tagdiv/

If that has no effect, we could take a look as well. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible so we can investigate.

Please include a link to this topic in the email.

Hi,

I test it myself, and for me is look good ( https://www.screencast.com/t/yLP137JC2Z9 ), maybe you have some plugins interferes with theme, please deactivate them and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hello einvestigator,

For more investigations regarding on TD Composer, please send us an email at contact@tagdsiv.com with your log-in information (wp-admin) so we can access your setup page. Also, you should provide full CPanel access. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins and check the results. Otherwise, if the problem is still there, I’m waiting for you to mail for more investigations.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.