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Hi Foxhunt,
Thank you for being our customer!
If the problem still persist after you manually set the theme and theme plugins (using FTP or cPanel), then please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access and cPanel or FTP. We’ll check it as son as possible and try to resolve the problem.
Thank you!
The WP Limit shows as only 40 MB but I have set WordPress to 256MB and php.ini also shows 256M. I am not having any problems with the site or the Theme – just this message.
Hello,
I recommend updating the theme to the latest version, 12.6 to be updated and to don’t have malware.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hi Support,
Not so long ago, I was in contact with one of your staff via email based on a question on this forum about an update from Newspaper version 9 to version 12, I unfortunately lost that contact, .
The update I performed unfortunately did not succeed and am now still stuck with the old version 9.
I want Newspaper Support to perform the update.
Questions.
Where can I find the link to make the application?
How much will it cost if I have you do the update and how do I give you access to my FTP? In other words, how does that procedure work?
Thanks,
Nicky
Site: https://www.frontnieuws.com/
Hello,
The php version is provide by host. If needs you can contact the host to update the php version.
If you have access to cPanel you can try this guide: How to Update Your PHP Version in WordPress (the RIGHT Way)
For users that have Newspaper 7.4 or 8 and the problem persist, please contact us via email at contact@tagdiv.com and provide temporary wp-admin access and cPanel or FTP (it is possible to be a different problem). We’ll check and try to fix it as soon as possible.
Thank you for your understanding!
Hello,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hello viscott,
There were a similar situations and the problem was caused by an old php version. Please check the php version you are using and make sure that you have php v8 or 8.1
In case that you already this this and the problem persist, please do a test using only tagDiv plugin and if the problem is still not resolved, then please contact us via email at contact@tagdiv.com, and please provide temporary wp-admin and cPanel/FTP access to investigate and resolve this problem.
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi how did you do it, i dont have the ftp im between flights and site is non reachble , team here is Awall
The update to 12.6 initiated and incurred an Ajax Error and the website now shows a 500 error.
The only way to get back into admin is to FTP and rename Newspaper to Newspaper777 and get back into Admin. However I cannot try to Activate the theme or roll back.
Today, after the last theme update (v. 12.6) the blog doesn’t work. After activating the “TagDiv Composer” plugin, everything is blank, it’s even imposible to enter the WP admin. Nothing loads on page. The only “solution” is to desactivate the “TagDiv Composer” (with FTP) but the theme doesn’t work.
What happened? Yesterday everything was working fine.
Any quick solution? While I’m already looking for a temporary or permanent alternative theme.
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hello,
Please update the theme to the latest version 12.5.1
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
My problem was apparently resolved by updating the Newsmag theme to the latest version.
Couldn’t update it automatically, I had to do it manually via FTP
After attempting to fix this issue my instance of tagDiv now appears to be corrupt. TD Composer is behaving strangely.
I can no longer attempt to update the Theme to the new 12.5.1 as it requests FTP access. My site’s FTP is locked to specific FTP and is not accessible from external locations.
The td_composer folder now insists on being ‘_td_composer’ and is impossible to change back to ‘td_composer’.
Please assist me in resolving these issues.
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Thank you!
Hi JustOneForTheRoad, the Wp Rocket is one of the best plugins, but we recommend the Wp Super cache because this is a free plugin, and most of our clients want to improve the speed without additional costs.
To resolve that problem you’ll need to use FTP, cPanel or a file manager plugin to check the wp-cache-config.php if exists or not.
Also, here is a similar situation – https://wordpress.org/support/topic/config-file-errors-on-activate/ maybe the indications from there can help you.
In case that you want to use the WP Rocket plugin you can try the settings from those guide:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Thank you!
Hi Everyone
I recently moved over to the Newspaper Theme and need to initiate a Cache plugin.
Previously I have had WP Super Cache and WP Rocket.
Rocket was best for my old site BUT i see Newspaper recommends WP Super Cache so happy to go with that, subject to a good performance.
However I am getting a message that I need to visit WP Super Cache in the ADMIN page. I then get this message and cannot go any further. Can anyone assist? I am not great technically so please bear in mind with answer.
Error: Configuration file /var/www/web/wp-content/wp-cache-config.php is missing. Please reload the page.
The file /var/www/web/wp-content/advanced-cache.php was created by another plugin or by your system administrator. Please examine the file carefully by FTP or SSH and consult your hosting documentation.
If it was created by another caching plugin please uninstall that plugin first before activating WP Super Cache. If the file is not removed by that action you should delete the file manually.
If you need support for this problem contact your hosting provider.
Cannot continue… fix previous problems and retry.
Hope someone can help as current LCP times are shocking and performance is getting worse
thanks
Rupert
strange,.. it looks like some kind of conflict with Plugins “UpdraftPlus – Backup/Restore” after upgrade.
When disable this plugins, then the error was gone
I tried to delete this plugins, empty cache/delete cache and reinstall,.. and the error start to show up again,.. hmm
the plugins is compatible with my WP version,.. this issue when upgrade newspaper
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Thank you!
