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Hello Testspiel,
Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins to avoid the plugins conflicts, clear all the caches and check the results. If the problem is still there, please try to make a new fresh install to another sub-domain for testing and check the results.
Thanks for your understanding!
Hello firedelight,
Unfortunately, I have inspected your above link but this site is not made with our theme, sorry! Please provide your website URL with our theme and also, please be more specific about your problem and provide more details. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches and check the results.
Thanks for your understanding!
Find it in the ‘code’ folder of the theme files you downloaded from the themeforest>downloads section. Then convert the folder into a zip file (I suggest you use WinRar) and upload it through ftp, cpanel or WordPress dashboard and activate it.
Thanks,
I just watched the ftp update video on the documentation page and it showed the new theme overwriting the old? Would it not be better to fully delete for previous Newspaper folder rather than overwriting?
Thanks
Hello piemontevda,
Update the theme via FTP way, clear all the caches, remove all of untested plugins and check the results.
Thanks.
Hello damon,
We recommend the FTP method according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Do not forget to make a full backup to your database before each theme install.
Thanks.
Hi all,
It’s been a while since my last update (I’m running 7.5) I’ve done updates in the past via the ftp method and not had any problems. I thought I’d just ask if there is anything to be aware of that might catch me out when updating from 7.5 to 8.7?
Thanks in advance!
Hello Dave,
I recommend you to make a full backup to your database, remove the old theme and update it to the latest version of it via FTP way, clear all the caches and check the results. This error should not be displayed if the theme was correctly updated. Also, remove the untested plugins and check the results.
Thanks for your understanding!
Hello Sofia,
I suggest you update the theme to the latest version of it, clear all the caches and check the results. Use the FTP method when you update the theme because this is the surest way in this case.
Thanks for the message!
Hello mjehangir,
I suggest you make a full backup to your database and make a new clean install from scratch via FTP way, update all the plugins to the latest version of them which come bundled with the theme core files and check the results. The latest version of the theme has been fully tested and you should not get any errors in this case.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi. Thanks Nitrofox & Bogdan for the info.
I was able to update the plugin on my test-site (though it said to me that it failed but through desactivation and activation it was OK) but unable to do the same on the prod site (“Update not possible. URL is not correct”).
I tried through FTP (copying the version of the test-site) but it did not correct the bug (and when I desactivate the plugin the bug does not appear).
If the update come with the next release of the theme it should be OK (if we are able to update the theme…)
BR
Hello damon,
Please update the theme again via FTP way, remove all of the untested plugins, clear all the caches and check the results. Make sure that your system status parameters are correctly increased according to our documentation and also if you are using some untested plugins, clear all of them and leave just to activate the plugins which come bundled with the theme core files.
Thanks for your understanding!
Hi Simion,
I have a hosting package with WordPress. I first wanted to install the newspaper 8.7_8.7.1 directly via WP. That didn’t work. I got a download window “update.php” which i downloaded on my computer. Nothing happend. I got an update for the newspaper tried this also and deactivated my plugin. No success.
Now I tried your way via FTP-Filezilla. But first I installed WP via FTP per Hand on my server. Then I brought the theme via Filezilla on the server. After that I opend WP and no themes are there only the installed versions of WP.
What do I wrong?
Best regards
Offroad
Aha, the update isn’t automatic internally in WP? Can I just replace the theme with new files in the FTP without messing up the file structur?
Hello parcferme,
Make sure that you are using the latest version of the theme installed via FTP way and also, ensure that the plugins were updated to the latest version of them in order to achieve best theme results.
Thanks for your understanding!
Built site, no child theme. No custom CSS. I chose a lot of settings in Newspaper Theme Panel.
Will I lose Panel settings if I update?
No. If you have not changed the core files of Newspaper Theme and used the settings only through the Theme Panel, updating the Theme will not affect any settings.
However, if you have a very old version of the Theme, you will have to re-create the pages after Updating.
Before each update, developers recommend doing a full backup to your database to avoid losing all of your data and then update the theme via FTP way because this is the surest method in this case.
Please check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Read section A. Update the theme via FTP.
Hello!
I’ve updated from 8.5~ to 8.7.2 as I wanted to take advantage of the new built-in Newsletter plugin. I activated it under the Newsletter plugin section with no problems and I can see it under my Installed Plugins section. However, I’m not seeing Newsletter under tagDiv Composer. In fact, when I look at your tutorial under the docs on how to use Newsletter, I can see your tagDiv composer looks vastly different from mine.
I’ve deactivated tagDiv composer and reactivated it to see if that would do anything and it did not.
I also DO NOT have FTP access.
Thank you for your time and help
Hello. I installed the theme via FTP again. Enabled first twentyseventeen theme and then reactivated Newspaper. The posts in draft are corrected with the sidebar in its place but those already in draft are correct with the sidebar in place
published have the same problem as before and I don’t know how to solve it. I tried to disable the sidebar and reactivate it, to change the sidebar, but the result is always the same. What can I do?
Translated with http://www.DeepL.com/Translator
cheers. i was looking at using updraftplus to backup everything first, is that good choice (im hosted on siteground)
Hi,
Something has happened indeed, the HTML structure of the page is broken from what I can see. This could happen because of modifications in the theme files, or code entered in them or maybe theme panel code sections.
If you did not make any modifications to the theme files, then it could be the case that the theme did not install properly. Try reinstalling it by FTP if possible
– https://forum.tagdiv.com/install-via-ftp/
Let us know if there still is a problem.
Thanks
Hello Lasyte_Solutions,
I have inspected your source page and I saw that you get some errors from your console, sorry! It seems that you are using some untested plugins which can break the theme functionality. Please remove all of these, clear all the caches, purge CDN files and check the results. If the problem is still there, I suggest you make a new clean install from scratch via FTP way to another subdomain and check the results.
Thanks for the message!
There were such issues in the previous theme version, but they are fixed in 8.7.2. Most users do not have this problem anymore. Re-download the theme package and install it
– https://forum.tagdiv.com/how-to-update-the-theme-2/
By FTP would be most recommended. Deactivate all other plugins, leave only theme plugins active. If you use Visual composer, deactivate the tagDiv composer. If you use the tagDiv composer make sure it is version 2.1
– https://www.screencast.com/t/qUQ9uTJkd
If there is still a problem we could take a look. Send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel access if possible. Make a backup of the website before. Also include a link to this topic in the email.
The new theme version (8.7.2) and tagDiv composer version 2.1 have received many speed improvements in the latest update. So there should be no problem in the matter, as long as you are using this version and the system status is set according to the recommendations.
You could try with all plugins deactivated, leave only theme plugins active. Then test to see if there is still a problem.
We could take a look, please send an email at contact@tagdiv.com and provide admin login, FTP access and cPanel access if possible. Make a backup of the website before. Mention what exactly we should test if the issue is specific to particular actions.
Hello blukid,
Clear cache browser, CTRL+SHIFT+R and also, try to use another browser, purge CDN files and check the results. Ensure that you are using the latest version of the theme installed via FTP way and check the results.
Thanks for your understanding!
Hello Cyril,
Ensure that your theme has been installed via FTP way and the TD COmposer has been updated to the latest version of it. The TD Composer should not disappear if you will not remove it, sorry! Try my advice and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
