Search Results for 'ftp'

Hello pianoweb,

Please keep in mind that our theme has no infected with malware. To be sure, you should re-download the latest theme version for Theme Forest and make a new clean install from scratch via FTP way because this is the subject theme method in this case.

Thanks for the message!

Hello apastor

Notice that our smart list features are too sensible and if you have some untested plugins or if you made some additional customizations, it’s possible to break them. To be sure, remove all of the untested plugins, leave just to active only the plugins that come bundled with the theme core files, remove all the custom code which can affect this, clear all the caches and check the results. Also, if the problem is still there, you should try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hello,

This seems the theme was not installed properly.
Please use this guide to properly install it via ftp and follow each step properly: https://forum.tagdiv.com/install-via-ftp/
If the install was done properly, there should not be any error. If there is one, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Also try to resave permalinks and uninstall and install the theme demo again.

Thank you!

Hello all,

Please keep in mind the Visual Composer should works as expected with the latest version of the theme because it was fully tested without any wrong results. Try to make a new clean install from scratch via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. provide there the link to this topic so we can quickly identify you.

Hope this helps!

Thanks for your understanding!

Hello trcanada,

Make sure that you are using the latest theme version installed via FTP way, disable all of the untested plugins and check the results. By default, the theme works as expected without any problems.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello awoodhams,

Make sure that you are using the latest version of it if you want to achieve best theme results. Install it via FTP way because this is the surest theme’s method in this case. If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello,

Please use ftp to update as it seems wordpress did not remove all of the folders. Choose the ftp method provided here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello Sokolov,

It seems that your CSS is not correctly loaded. Try to make a new clean install from scratch via FTP way, clear all the caches and check the results. Remove all of the untested plugins, clear all the caches and check the results.

Thanks for the message!

In order to not have this situation again, please structure all your questions and issues in separate topics. From now on, please create a new topic for each question in particular so we can track each and every question separately.

I understand the issue now. Please try to add the !important tag to your code:

td_block_9 .td_module_8 {
padding-bottom: 0!important;
margin-bottom: 0!important;
}

.td_block_17 .td_module_8 {
padding-bottom: 0!important;
margin-bottom: 0!important;
}

And then add it at the bottom of style.css
If it still does not work, please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investiogate

Thanks.

Hello celhil,

Please notice that if you want to achieve best theme results you should have installed the latest theme version from Theme Forest. So, I recommend you to make a new fresh install from scratch via FTP way, remove any of untested plugins which can interact with the theme core files and causes a lot of unknown issues.

Thanks for the message!

Hello sector,

Unfortunately, please notice that is not a natural theme’s behavior. Check again your plugin’s list and your customizations because all of these may be the main reasons for these errors, sorry! Also, if the problem is still there, try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hello sector,

First of all, make sure that you are using the latest theme version installed via FTP way because this is the surest method, in this case, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. Also, if you are using the child theme, switch the theme to the main theme version, remove all of your additional customisations and check the results. Notice that if you are using some untested plugins, most of them might interact with the theme core files and causes a lot of unknown issues.

Thanks for the message!

Hello kelticband,

Until now, keep in mind that we do not have any bad reports in this case, sorry! Please make sure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Also, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, try to make a new clean install to a new sub-domain for testing and check the results. The theme should work as expected.

Thanks for the message!

Hello pedropapito,

First of all, make sure that you have installed the latest theme version via FTP way because this is the surest method in this case. Also, ensure that you do not use both page builder simultaneously as TD Composer and Visual Composer. You should use only one of them. Check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ for more information. You have to provide some useful screenshots with your problem and also, your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello,

Please use one of these 2 guides to properly install:
https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/

Thank you!

Hello Stinus V,

Please do not mislead the people with this wrong information. You have to update the theme with the latest version of it which is Newspaper 8.2 because in that update version this bug has been fixed. Update it via FTP way. After this updating, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello tbrmedia,

You have to update the theme with the latest version of it which is Newspaper 8.2 because in that update version this bug has been fixed. Update it via FTP way.

Thanks for the message!

Hello sil2,

I have inspected your website and I saw that you are using a minified version of the theme using Cloudflare-static/rocket.min.js and also if you are using some untested plugins, try to disable all of these, clear all the caches and check the results. Until now, notice that we do not have any bar reports in this case and the theme works as expected, without any problems. If the problem is still there, try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hello paologalli,

Remove or disable all of the untested plugins and update the theme via FTP way because this is the surest theme’s method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!

Hello paologalli,

Please notice that kind of ad has always been available. Make sure that you have correctly installed the theme via FTP way because this is the surest method in this case.

Thanks for the message!