Search Results for 'ftp'

Hello Tezo,

I have inspected your website and I saw that you have some JS errors through your console, as you can see here -> Errors which come from your additional customizations, sorry! I saw that your source code is minified which can cause a lot of unknown issues, sorry! Also, if you are using some untested plugins, try to disable all of them, leave just only the bundled plugins and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way on the new sub-domain and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello barronlau,

Yes, you should reinstall the theme via FTP way. After each theme update, you should make a full backup to your database to be safe and to avoid losing your data. You should follow up the FTP way because this is the surest theme’s method for theme’s update, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/.

Hope this helps!

Thanks for your understanding!

Hi,

The tagDiv composer is automatically installed when the theme is updated or installed
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
If by some reason it did not install for you, there are multiple ways of installing a plugin in WordPress
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
There is no exact cause for that issue from what I can find, try manually uploading the plugin by FTP in your uploads folder (unzip it first). Let us know if you still have problems.

Thanks

Hello barronlau,

I have inspected your website and I saw that you have different layouts in this regard. This behavior could happen due to using some untested plugins which can interact with the theme core files and which can cause such unknown issues. Also, I saw that it applies a CSS which I cannot identify from where come from, as you can see here -> https://www.screencast.com/t/dENNpUIdCM which breaks the layout. I recommend you to make a new clean install from scratch via FTP way and try using only the WPML with Woocommerce without any untested plugins and some CSS minification to exclude any conflicts. Clear all the caches and check the results.

Hope this helps!

Thanks for your understanding!

Hi,

Please see these guides presenting the theme installation
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
The FTP method is usually the most recommended. Follow the steps carefully as described, and everything should work properly.
Also check with your hosting and check these server and WordPress parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Insufficient PHP memory can be the cause for this issue.

Thanks

Hello Volkerm

First of all, I will thank you for your interests in our theme! So, if you want to have the latest theme version, you should only download the latest version of it from Theme Forest and install it via FTP way and there is no need for anything else, it’s enough.
Regarding on your second request, the theme does not have any such an option that allows you to trigger the mobile style for tablet devices, sorry! You should edit the mobile plugin and make some additional adjustments until bringing this which involve such a custom work and we cannot provide this kind of services, sorry!

Thanks for your understanding!

Hello techedge1,

Notice that the only way is to update the theme via FTP way because this is the surest theme method. Keep in mind that all the time, the latest version of the theme has all the improvements made. Before each theme update, you have to make a full backup to avoid losing your data.

Hope this helps!

Thanks for your understanding!

Hello naimbic,

First of all, make sure that you are using the latest theme version installed via FTP way and if you are using some untested plugins, try to disable all of these, leave just to active only the plugins that come bundled with the theme core files and check the results.

Hope this helps!

Thanks for the message!

Hello hugocosta,

Please make sure that you are using the latest theme version, installed via FTP way, clear all the caches and check the results. Also, it seems to be a Chrome browser error. You should check the following useful manual here -> https://www.deskdecode.com/err_connection_timed_out/

Hope this helps!

Thanks for your understanding!

Hello Escobar,

Please try to update the theme to the latest version of it from Theme Forest and installed it via FTP way because this is the surest method in this case. Clear all the caches and check the results.

Thanks for the message!

Hi all,

Make sure that you are using the latest theme version installed via FTP way and then, check the system status parameters to be increased according to our documentation here
-> https://forum.tagdiv.com/system-status-parameters-guide/ If you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results.

Hope this helps!

Thanks for your understanding!

Hi,

If deactivating it normally causes a white screen, try removing it manually through FTP or Cpanel. Remove also other plugins that might require Buddypress. This is the official uninstall guide for it
– https://codex.buddypress.org/getting-started/deleting-buddypress/

Thanks

Hello paologalli,

Sorry for this but it seems to be an issue to your backend. To be sure, try to make a new clean install from scratch via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Clear all the caches, switch the theme from the child to the main theme and check the results. Should work because if the theme is correclty installed and used, according to our documentation, sohuld not return these kinds of errors, sorry!

Hope this helps!

Thanks for your undersitading!

Hello globalweb,

Please keep in mind that all the time you should have the latest theme version installed on your server if you want to achieve good results. To upgrade your theme, you simply download the latest packet from Theme Forest and via FTP way, you should make the theme update, according to our documentation here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ because this is the surest method in this case.

Hope this helps!

Thanks for your understanding!