Search Results for 'ftp'

Hello emporioeventi,

Please keep in mind that the TD COmposer was fully tested with Newspaper 8 version and it seems to work as expected, without any problem. Please ensure that you have right installed the theme via FTP way and then if you are using some untested plugins, try to disable all of these and leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for your understanding!

Hello ipekg89,

Please try to disable all of the untested plugins, leave just only the plugins that come bundled with the theme core files and check the results. If the problem is still there, you should make a full backup to your database and make a new clean install from scratch via FTP way with the latest theme version and check the results.

Thanks for your understanding!

Hello SnakeEater,

First of all, you should make a full backup to your file to avoid any loss of information and then, you simply update your WordPress via FTP way. So, please notice that the child theme comes bundled with the Theme Packet and not depend on the WordPress version, sorry!

Thanks for your understanding!

Hello dllakn,

This error can be caused by your untested plugins. First of all, try to disable all of these and leave just only the plugins that come bundled with the theme core packet and rule out any conflicting plugins. Clear all the caches and check the results. If the problem is still there, you should make a new clean install from scratch, via FTP way and check the results.

Thanks.

Hello rodrigocouto,

Ensure that you are using the latest theme version which comes bundled with the theme core files. Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If you are using some untested plugins, try to disable all of these and leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Also, if the problem is still there, you should make a new clean install from scratch via FTP way and install only the bundled plugin to rule out any conflicting plugins. If you are using a CDN system, you should purge all of the CDN files, clear all the caches and check the results.

Hope this helps!

Thanks for your understanding!

Hello Emanuele Laurino,

First of all, ensure that you have right installed the latest version of the theme via FTP way because this is the surest method in this case. Then, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results.

Thanks for your understanding!

Hello e.gueirni,

How did you put the image in VC? What kind of item did you use for adding an image? Make sure that you are using the latest theme version, installed via FTP way.

Thanks for your understanding!

Hello stylewish,

Please ensure that you are using the latest theme version installed via FTP way and then, make sure that you have removed all of your untested plugins if you are using something like this because might appears some errors. Clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi alexvaltin,

Make sure that your theme is fully updated to the latest version of it via FTP way because this is the surest method in this case. Also, check your system status to be according to our documentation if you want to bring best theme results. Check your plugin’s list and if you have some untested elements with our theme, you should remove all of these because some problems might be caused by them.

Thanks for your understanding!

Hello barronlau,

I have inspected your website and I saw that your sidebar is broken and overlaps the content. First of all, I will recommend you to disable all of the untested plugins, if you are using something like this, clear all the caches and check the results. Also, if the problem will persist to be there, you should make a new clean install from scratch, via FTP wat with the latest theme version and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Please make sure that your theme has been right installed via FTP way because this is the surest method in this case. Also, notice that is not recommended to use the both page builder simultaneously (Td Composer with Visual Composer). Please check the following documentation here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
If the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for your understanding!

Hello techinternational,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Also, if the problem is still there with the activation, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, so I can try to activate it. Provide there your Item Purchase Code and the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Please update the theme using this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended way of updating. Note that custom code you might have used in the previous version, might not work properly in this one. Some elements have been subject to change. Update the theme and remove any custom code from theme panel temporarily, do not modify the theme files after the update.
If you use a child theme, switch to the main theme. Code in this might need adjustments for the new version. Use the child theme provided in the new theme package.
Also in version 8 the tagDiv composer was introduced, this plugin is activated automatically when the theme is updated or installed
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Deactivate the tagDiv composer plugin as this might affect some Visual composer elements on pages.

Thanks

Hello, niknas,

On the future, please do not copy/paste all the theme’s code here, as a text because it’s not okay for us and the others users which search such solutions through our forum, sorry! Regarding on your problem, please be more specific because I do not exactly understand what you mean. To be safe, you should make a new clean install from scratch via FTP way for that domain and install the latest theme version according to our useful manual, clear the caches and check the results. Notice that the entire theme’s code is the same and should not be any differences between two installs.

Hope this helps!

Thanks for your understanding!

Hello Scott,

I have tried to inspect your website and I saw that your website is under construction. Regarding on your above screenshots, I guess that your CSS of the theme it’s not loaded properly on your backend which can be caused by many factors. First of all, if you are using some untested plugins, try to disable all of them, leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Also, if the problem is still there, you should try to make a new clean install from scratch via FTP way because this is the surest theme’s method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Clear all the caches and check the results.

Thanks for your understanding!