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Well, past few days I’ve learned that before updating the theme it’s a good idea to have a couple of different kinds of back-ups at hand. Yesterday I used Updraft Plus successfully, today solved the crisis just by uploading an old plugin folder from my hard drive with an FTP program. Updating the theme shouldn’t be rocket science (and most probably it isn’t) but I tried enough times to give up & seek professional help here. I hope theme developers can help me out!
Hello! I’m using Newspaper 4 and Visual Composer 5.1.
Problem 1:
When I update to VC 5.2 my site crashes: ”Fatal error” that points to ”wp-content/themes/Newspaper/vc_templates/vc_row.php on line 30”. Site works again when I re-install VC 5.1.
Problem 2:
I have tried to update the theme for Newspaper 7 (I have the .zip file) but could not do it with WP dashboard or FTP program – site crashes, I guess this has something to do with Visual Composer (5.1) as well.
Question:
Is there a simple (or at least safe) way to update the theme & plugin? I would be happy to update only up to Newspaper 7, because I can’t live without Visual Composer. I have 500+ pages (not posts) that are created with VC, so unfortunately I can’t start using TD Composer.
Thanks for help!
The Envato plugin doesn’t work very well. Best to do updates via FTP, as you can also make a backup while doing so, and then have ability to ‘roll back’ website if you break something.
FTP always best way to update; and you must always DELETE the original theme folder, then upload new one; *NOT* over-write as you end up with old/new files mixed together — this is not how WordPress is designed to work. Same with plugins. All plugins when updated via the WP admin panel *delete* old folder then upload *new* one; not merge or over-write/mix them.
The Envato plugin doesn’t work very well. Best to do updates via FTP, as you can also make a backup while doing so, and then have ability to ‘roll back’ website if you break something.
The Envato plugin doesn’t work very well. Best to do updates via FTP, as you can also make a backup while doing so, and then have ability to ‘roll back’ website if you break something.
https://forum.tagdiv.com/how-to-update-the-theme-2/
Read section A. Update the theme via FTP.
Hello clawoo,
Try to make a new clean install from scratch via FTP way, clear all the caches and install only the plugins that come bundled with the theme core packet and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
I’m not comfortable with giving full-access to the FTP-location. Could you also request the necessary files so I can send you these? Administrator login in WordPress is another story, I can make this for you. Please let me know, after this I’ll send a mail.
I updated the theme as should, as always.
Via ftp my only choice would be to delete the whole folder and then upload new one. Because otherwise I will press yes overwrite for every file (because our hosting system) 😉
Updating theme plugins would be the same way. Since WordPress does not let you update newspaper plugins that way. I need to delete folder first and then upload and install them again. <- You guys should add plugins to your theme update, so all newspaper plugins would be updated automatically together with newspaper theme. I always thought that your plugins are included into update. Do I really need after every newspaper theme update manually delete newspaper plugins and then install them manually? <- It’s not called update, itäs called delete and install. 🙂
Hi,
Please follow the theme update guide to update the theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Try updating by FTP. The theme and update is tested and there should be no problem. Update the theme plugins as well along with the theme. Clear any caching installed after the update.
Thanks
Hi,
Please try and update the theme using this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The surest method is by FTP. Follow the advice from the guide and make backups before updating the theme.
Update the plugins that are included in the them package as well. Switch to the main theme if you are using a child theme, as the code might need adjustments after updating.
If you made modifications to the previous theme files, you might need to make them again if needed.
Thanks
Hello all,
Please try to make a new clean install from scratch via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.
Thanks for your understanding!
Update by FTP works normally, but settings of theme not loading (for example content inside Ads Block in header).
Hi,
You must consider that there were a lot of changes made to the theme with each update. It is recommended to make a backup to the database, and then install the new theme version by FTP as mentioned in this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Take note of the steps described in the guide. Also remember to update the included plugins along with the theme, from the theme package.
Thanks
Hello mdeleon,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you. Also, you can provide there the full FTP access because it could be required for it.
Thanks for the message!
Hello Torasko,
Please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide full FTP access so I can inspect your core files and so I will be able to provide a more accurate response. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Probably cURL not installed on your server?
So, you may need to have that working first, or install via FTP.
Try delete folder Newspaper from your server and install theme again via ftp: https://forum.tagdiv.com/install-via-ftp/
Hello neoandrej,
I have inspected your console and I saw that you have some errors through it. Please try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and check the functionality again. Should work!
Thanks for the message!
Hi,
Try manually uploading the plugin by FTP. Unzip the plugin and upload it in the WordPress plugins folder (it should be wp-content\plugins) Then go to the plugins section and activate the composer.
More information about this method here
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins.
Thanks
Hi,
Try installing the theme again, manually
– https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins except the tagDiv composer and plugins included in the theme package, and test again.
Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then create a new page and try to edit it with the tagDiv composer. Please let us know if you still have problems.
Thanks
Hello iblyshc1,
Please try to reinstall your theme via FTP way according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ because this is the surest method in this regard. Clear all the caches and check the results.
Thanks for your understanding!
Hello mdeleon,
Sorry for this inconvenient! First of all, you should check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, make sure that your theme has been correctly installed via FTP way because this is the surest method in this case. For more information about using our page builder, please consult the following useful guide here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/
Hope this helps and let us know how it goes!
Thanks for your understanding!
