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Hello tt5,
First of all, please ensure that you are using the latest theme version which is available for our Theme Forest section and then, make a clean install from scratch via FTP way because this is the surest method in this regard.
The problem with the “Get Access Token” might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results. Also, if the problem is still there or the FB will not count correctly, please let us know and provide your website URL. Also, ensure that you are using the latest theme version and only the plugins that come bundled with the theme core files and check the results.
Hope this helps!
If you problem is still there after you have followed all of these steps and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hello Knux0r,
It seems to be an issue which most likely happened due to a wrong installation of the theme. PLease try to make a new clean install from scratch via FTP with the latest theme version, install only the plugins that come bundled with the theme core files, clear all the caches and check the results.
Thanks for your understanding!
Looks like missing CSS file. Try testing page with F12/console in Chrome.
Consider ‘rolling back’ to your prior Theme install, then do proper upgrade via FTP vs using the Envato plugin.
Also, for major theme upgrades — going from 3x to 4x is like going to new theme, so you need to read all the docs to see ‘what has changed.’
Hello Edragon,
Do you are referring of missing to this option, like this -> https://www.screencast.com/t/4JGNM3jd Please ensure that you are using the latest theme version which is available on Theme Forest and install it via FTP way because this is the surest method in this regard. Also, check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Cler all the caches, purge all CDN files if you are using the CDN system and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello paologalli,
You should simply download the latest theme version from Theme Forest the theme pack and there you will found the latest theme version. After you have installed the theme via FTP way you can check your theme status and check the theme version -> https://www.screencast.com/t/siAJ5y81Mf2U.
Notice that the Visual Composer was not removed, it will be in the theme packet but we have introduced our new page builder which is TD Composer which comes ready with the theme. For more information about how you can use this new page builder and how you can safely make the transition between these two plugins, please check our documentation here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Hope this helps!
Thanks for your understanding!
The problem is solved.
Renamed folder with plugin js_composer by FTP.
Downloaded the last package of template updates and installed a plugin js_composer from it.
Activated the new version of js_composer.
Everything works, the blocks have appeared.
Hello Chris, I saw that you already answered this to the other colleague who wrote this topic. Thanks for the feedback, but this is totally unviable for me.
Having to change the css changing class by class will be extremely labor intensive, and in case my client needs to use the theme’s resources to change the site’s source via theme panel.
I would like to know how it was solved by the staff who developed the theme.
If necessary I can send data from ftp or admin.
Thank you.
Hello ptrcktn,
First of all, please ensure that you are using the latest theme version and then, ensure that your system status parameters are according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for your understanding!
Dear,
I categorized my posts, which parent category is Saving health and one of the sub-category is Healthy life
However, on the front page, a post under sub-category- Healthy life (The post on the right) shows Healthy life in its black tab, while others posts which also under Saving health show Saving health in the black tab.
You may refer to this:
How can I fix this issue? Many thanks!
Hello barnisayz,
I suggest you make a new clean install from scratch via FTP way with the latest theme version and check the results. Use exclusively the plugins which come bundled with the theme core files.
Thanks.
Hello Techmodar,
I suppose that you are not correctly installed the theme and that’s why you bring these errors, sorry! I suggest you making a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ clear all the caches and check the results.
Thanks for your understanding!
Hello thebootguy,
If you have recently made a new fresh install via FTP way, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hello Ugo,
I recommend you to do a new clean install from scratch via FTP way to another sub-domain without any untested plugins which might interact with the theme core files and causes this unknowns issues. Please notice that error does not exist in our theme files and this behavior will not happen if it will be correctly used.
Hope this helps!
Thanks for your understanding!
Hello disneylandparisinfo,
Unfortunately, I try to access your website and I cannot do this because it seems to be in maintenance mode -> https://www.screencast.com/t/ajgaO8GpA Please ensure that you have right installed the latest theme version of the theme via FTP way because this is the surest way in this regard and also, check the plugins used to be our recommended and make sure to be updated. Also, if you are using some untested plugins, please remove all of them, leave just our plugins and rule out any conflicting plugins.
Hope this helps!
Thanks for your understanding!
About the only way to stop this is to put an index.php file in there with something like a message not a public page with noindex and redirect to main site. Drop that into the theme folder before FTP update. Or, use some kind of ‘maintenance’ plugin, when doing theme changes/updates. I’ve done both, and neither 🙂
The following issues are not covered by support:
Support for third party software and plug-ins or other issues that are not related to our product
https://forum.tagdiv.com/support-policy-2/
Required plugins (https://forum.tagdiv.com/install-via-ftp/):
TagDiv Composer
Optional plugins:
These plugins are installed them from the /plugins folder under the main theme package
Visual Composer
Revolution Slider
tagDiv Social counter
tagDiv Speed booster
tagDiv Mobile theme
Recommended plugins:
WordPress SEO – SEO plugin
WP Super Cache – caching plugin
Contact form 7 – used to make contact forms
WooCommerce – eCommerce solution
bbPress – forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Wp User Avatar – Change users avatars
Jetpack – plugin with lots of features *it may slow down your site
Hello~
I would like to ask how to show “full” vertical images in the gallery?
I created a gallery, and it automatically cropped all the vertical images and only showed part of it.
What can I do in settings to show the full image in the gallery?
Example:
Please refer to this ink
Thanks a lot!
Hello francedeam,
Please notice that you have to use only the Visual Composer version which comes bundled with our theme packet and not another version of it, right? This plugin was tested with our theme and should work as expected with it. To be sure that you are using the right plugin version, you should download the new theme version from theme forest and make a new fresh install via FTP, clear all the caches and check the results.
Thanks for your understanding!
Catalin, it’s not a problem with the caches. Here is the link: http://e50.4da.myftpupload.com/this-weeks-featured-artist-tim-carr-talks-photography-and-24-hours-in-havana/. You will see at the bottom of the post that “RELATED ARTICLES” and “MORE FROM AUTHOR” are both in all caps, even though the Theme Fonts > Modules and Blocks General > Blocks/Widgets Title > Transform is currently set to None(normal text). I just double-checked. You can also see in the right sidebar of the link above, that the title of the “Latest Posts” widget is responding properly, showing “Latest Posts” and not “LATEST POSTS”. As a trouble-shoot, when I change the Transform setting to Uppercase, the Latest Posts title becomes LATEST POSTS. And when I change the Transform to Lowercase, both titles become all lowercase, showing “related articles” and “more from author” and “latest posts.” So it seems that the RELATED ARTICLES and MORE FROM AUTHOR titles aren’t responding when set to None(normal text). Can you please help fix this?
Simion, I can see that you think I am over complicating things. However, if you look closely, I think you will see that I am trying to make things more simple on this website. I would like to have a gallery where visitors can see all of the posts, and then sort posts by categories. I know that this is possible with this theme through adding an Ajax filter to one of the blocks. However, then there is a separate design/layout when the visitor clicks on a category which brings them to a different category page. Having these two page designs – one with a block and ajax filter, and the other the theme’s standard category page – is confusing to a visitor, in my view. So I would like to make things more simple, having only one gallery where all of the posts are visible and sorted by category, and the category tags linking to this gallery. One way to achieve this would involve putting all of the posts into one additional category (Gallery) and then blocking that category designation from being seen in posts and blocks. You can see that this is what I have done (http://e50.4da.myftpupload.com/category/gallery/). I have linked my Gallery menu item to the Gallery category page where visitors can see all of the posts, and then search according to category. Now whenever anyone wants to click on a category tag, they will be brought to one central gallery that is navigable by categories. **The only problem is the one that I outlined above…in using the code you provided and setting primary categories, the category tags are no longer consistent. I can think of a few solutions: I can see in the Theme Panel that the theme offers the option to HIDE CATEGORY ON POST AND ON CATEGORY PAGES; is it possible to separate these into two different options? Then I could hide the category on posts, and it would still remain on the category pages. Secondly, we could find a way to block the “Gallery” tag without it clearing the category tag altogether, perhaps allowing the next alphabetical category tag to show. Finally, we could find some way to block the Gallery tag without choosing a primary category. I could also go a different route, and set up a Gallery page with a block and ajax filter, and then we could link the category tags to route to the individual category pages within the ajax filter of the block. Any of these solutions would be quite helpful. If you have another idea on how I can reach this goal, I am most grateful. Thanks for your continued efforts to get this correct.
Hello arolee,
Ensure that you are using the latest theme version installed via FTP way and also, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, you should provide some useful screenshots with the issues so I can try to identify it at your website. Also, if you need more assistance in this regard, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Very important is to use only our tested plugins. Otherwise, if you are using some untested plugins, notice that all of these might interact with the theme core files and causes a lot of unknown issues.
Thanks for your understanding!
Hi Alina,
I have checked your website and I saw that you are using some untested plugins and also, the Child Theme version on your end, right? I suggest you make a full backup to your database and try making a new fresh install from scratch via FTP way because this is the surest method in this regard and check the results. Also, remove all of the untested plugins which can interact with the theme core files and cause a lot of unknown issues and also, switch the theme to the main theme version and see how it works.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello thebootguy,
Please ensure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Also, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Ensure that you are using only our tested plugins because if you are using some untested plugins, these might interact with the theme core files and causes some unknown issues. Try to remove all of them, clear all the caches and check the results. For more information about a correct using of our page builder, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Hope this helps!
Thanks for your understanding!
Hello,
Please use this guide to properly install your theme: https://forum.tagdiv.com/install-via-ftp/
If you encounter problems please post the error you are getting here.
Thanks
