Search Results for 'ftp'

Hello ouropretooficial,

Sorry for the inconvenience, but I guess that your sidebar is not working as expected due to your bad installation. I suggest you make a new clean install from scratch, via FTP way, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If you will check our demo preview here -> https://demo.tagdiv.com/newsmag/ you will see that the sidebar work perfectly.
However, if you are unhappy with our product and if you want the mobey back, you can request a refund here – https://themeforest.net/refund_requests/new if you consider that you can not use the theme for your website. We will approve the refund.

Thank you for understanding!

Hello Cavemantraining,

I guess that your demos is not right installed on your side, sorry! It seems that black color is not applied on the main wrap. As a quick solution, you should try using the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-main-content-wrap{
background-color: black;
}

I suggest you make a new clean install from scratch, via FTP way and use only the required plugins which come bundled with the theme core files and then, simply install the demo you like, clear all your caches and check the results. Should work as expected.

Thanks for your understanding!

Hello fernando,

I have inspected your website and I did not saw any problems with your sidebars. Everything seems to work as expected. If the problem is still there, you should provide some useful screenshots so I can identify the problem. Also, after this, you should try making a new clean install via FTP, clear all the caches and check the results.

Thanks for the message!

Hi,

@jessenixon In similar cases, deleting the theme and uploading it again seems to be a solution for this. Please try it and see if it works for you
– https://forum.tagdiv.com/topic/article-inlines-after-paragraph-and-position/
– https://forum.tagdiv.com/topic/inline-ads-position-option-not-showing/
If the problem is still there, please send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. Also paste a link to this topic so we can identify you.

Thanks

Hello,

If you cannot upload the theme via ftp following this guide: https://forum.tagdiv.com/install-via-ftp/ then you will have to contact your host as the limitations and/or permissions are added by your host, not the theme.

Thank you!

Hi,

This is an unusual problem. A theme re-install should fix this problem you are having. Try downloading the theme package again and use it to install the theme by FTP. Deactivate any child theme you might have, to rule this out. The mentioned option should display in the theme panel. If you have already tried this with no result, please send us an email at contact@tagdiv.com and provide admin login information so we can inspect the issue. Also paste a link to this topic.

Thanks

Hello Gustavo,

First of all, please ensure that you are using the latest theme version and then, ensure that you have installed it according to our documentation via FTP, like this -> https://forum.tagdiv.com/install-via-ftp/ Also, check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, your PHP version do not have to be greater than 7.0, very important.

Thanks for your understanding!

Hello Adrian L.,

I guess that your theme installing it was not done correctly. Please try to make a new clean install from scratch via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ clear all your caches, purge all CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello Sabrqq,

I suggest you making a new clean install from scratch via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ If you are using some untested plugins, leave just Visual Composer to active, clear all your caches and check the results.

Thanks for your understanding!

Hello jorgejimenezco,

We recommend installing the theme via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ You simply download the latest theme version from theme forest and then, you should follow the steps from our useful guide theme installation.

Thanks for the message!

Hello jbrenno,

Please ensure that you are using the latest theme version if you want to bring best theme results. I suggest you making a fresh install from scratch via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Increase your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Use only the plugins which are tested with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello aberniz,

Check your Screen option from post editor and make sure that your Post Settings are checked, like this -> https://www.screencast.com/t/35cjtD2UTe Also, if this option is not there, I suggest you making a new fresh install from scratch via FTP way clear all your caches and check the results. Also, you should check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Knockfoto,

Check our demo here -> https://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/ and the style for tag div Slider should look like in same way on mobile devices -> https://www.screencast.com/t/nC3objV0u2Xb I suggest you make a full backup to your database, and then you should install the theme via FTP only with bundled plugins and check the results. The TagDiv Gallery is fully tested and compatible with the theme and should work as expected, as you can see in our demo preview.

Thanks for your understanding!

Hello TomasCabezuelo,

First of all, to be safe, you should make a full backup to your database and then you simply install your theme via FTP, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Use this method because this is the surest one in this regard.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello misolek,

You should make a full backup after deleting your website and then you can re-install the according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Notice that all of your created data will be loaded into your database and then after your theme installing, all of these will be re-loaded into your fresh install.

Thanks for your understanding!

Hello lrawareness,

I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core files which might cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, try to make a new clean install from scratch via FTP way, clear all the caches and check the results. You should check our demo preview here -> https://demo.tagdiv.com/newspaper/?s=wordpress and there you will see that our theme works as expected.

Thanks for your message!

Hello ouropretooficial,

I have inspected your website and I saw that you still using some untested plugins, such as Autoptimize plugin, like this -> https://www.screencast.com/t/3i5BYnSt If you want to bring best results with our theme you should disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Do you have tried this thing? If the problem is still there, you should make a new clean install from scratch via FTP way and install the theme only with bundled plugins and check the results.

Thanks for your understanding!