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Hi,
Please make one more test, with google fonts on and only with theme plugins enable (tagDiv plugins), also make sure that the browser cache that you are using is clear, we recommend to try with Chrome or Firefox.
If the problem persists, please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email, also let us know the elements that you edited to change the font and is not apply..
Thank you!
Hi,
Please make a test and try only with theme plugins and yoast.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
That happens when installing the theme? How are you installing it exactly? This would be the guide https://tagdiv.com/how-to-install-newspaper-theme/
The theme can be installed through WordPress or by FTP/File manager. If there is a problem with one of the methods, please try the other one.
Also be sure to check the requirements guide https://tagdiv.com/newspaper-theme-requirements/
If you want us to take a look, you can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also cPanel/FTP. Include a link to this topic in the email.
Thank you!
Hello,
I installed Newspaper theme to our web server like month ago. We started facing a lot of ajax-load afterwards and our whole server crashed last week. After the crash our site started working again when hosting company restarted some services. After few days problems started again and we are facing Error 500 pages frequently. Hosting company’s support checked error logs and here is part of their reply. Do you know why this is happening?
“The 500+ errors are caused by server load spikes. Basically, the server runs out of free resources and our monitoring system starts killing processes in order to maintain the server’s stability. Example:
Sep 08 00:41:46 xxxxxx: High load (33.15) reached!
Sep 08 00:41:46 xxxxxx: Critical load (33.15) reached! Killing all php,ftp,smtp,mailnull,archivers procs!
Current time:
Tue Sep 8 00:57:59 CDT 2020
I carefully checked the access logs from the time the load spiked and the requests towards the website were a lot. Specifically, there were a lot of admin-ajax.php requests running for the 2 minutes when the load was spiking. The requested URLs are:
1 /wp-admin/admin-ajax.php?action=oembed-cache&post=5949318&_fs_blog_admin=true
1 /wp-admin/admin-ajax.php?action=oembed-cache&post=5949334&_fs_blog_admin=true
2 /wp-admin/admin-ajax.php
[b] 219 /wp-admin/admin-ajax.php?_fs_blog_admin=true
1240 /wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=10.3.6.1[/b]
I recommend checking on this either with the theme’ developers or a professional WordPress developer.”
I can give you more details privately if needed. Thanks.
Hi,
There is a fix for that https://forum.tagdiv.com/topic/errorsocial-share-buttoninsurancegraphy-com/ – https://prnt.sc/udfutr
We can do that as well if you want to, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP so we can fix it.
That issue could happen when updating the theme from an older theme version. Let me know, and sorry for the inconvenience.
Thank you!
Hi TagDiv Team,
Being french, I have a french blog with newspaper theme and I’m thinking about doing another blog in english to get international. (I’m a photographer)
I don’t think I will use WMPL plugins since it makes website heavier, slower too, and I’m going to translate only a part of the original blog. Do you think it’s a good choice ?
And the big question is, is it possible to download my templates, header, footer from the french blog , to upload them to the other blog ? If yes how ? ( I did not see anything to do it within the admin). May be by FTP ?
Thanks a lot !
David
Hi there!
Since the new update, the theme settings continue resetting to default, breaking my site.
In other words, I use Cloud Library Templates on header, footer, post default, 404, search, etc, but all of these settings continue to reset themselves – Iâm having to redo the configuration about 10 times a day!
https://www.screencast.com/t/t8Zit4qq7IQP
I tried everything:
– Reinstall the theme via ftp
– Reinstall the plugins via ftp
– I deleted and deactivated several plugins that were not tested by the theme
– I don’t have any cache plugins enabled (CloudFlare only)
– In CloudFlare I disabled minification and everything
Things you should know:
– I have the latest wordpress version
– I have the latest newspaper theme version
– I’m using multisite and the error occurs in only one of them (the others seem to be fine)
– The system status are fine (https://www.screencast.com/t/qn5qN3VdRCKR)
– I host my website on wp engine, but the cache is disabled so we can find out what’s going on
Plugins installed:
– Ajax Search Pro – Activated
– Akismet Anti-Spam – Activated
– AMP – Activated
– Contact Form 7 – Activated
– Imagify – Activated
– Jetpack por WordPress.com – Activated
– Post SMTP – Activated
– Redirection – Activated
– Stackable – Blocos Gutenberg – Deactivated
– Structured Content – Activated
– tagDiv Cloud Library – Activated
– tagDiv Composer – Activated
– tagDiv Mobile Theme – Activated
– tagDiv Newsletter – Activated
– tagDiv Social Counter – Activated
– tagDiv Standard Pack – Deactivated
– WP User Avatar – Activated
– Yoast SEO – Activated
And just to reinforce, all the sites in the multisite installation are working perfectly, they all use the same plugins, but only one seems to continue to reset the configuration to the default (or -no template-).
Could you please help me with this issue?
Thanks!
HI , Am not able to edit with tag div composer. Infinite loading is coming with loader image. Left side tag div menu also not enabling.
I have reset the theme settings but no use. i am sharing screenshot. Please resolve the issue.
Thanks in advance

Hi,
Please make sure that you are using the child theme from last version too.
If you have a stage, we can connect and take a look, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
I just make a test with the child theme that is coming with newspaper v10.3.6.1 and for me the related articles section is displaying https://i.imgur.com/Qw24B2s.png -> https://i.imgur.com/1Qn02oL.png -> https://i.imgur.com/Hrn81Wy.png
If for you only when you activate the child theme this option is removed and deactivating the child theme make the section to reappear then can be from some settings that you have in the child.
If you want we can take a look to it, just make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Patienceamara, so if I understand correctly you are using only our theme and the theme plugins, without other plugins and you get 508 error ? if is so you need to make sure that you have a good server that can provide you performance -> https://i.imgur.com/V1HPhJp.png
Also if you have this kind of server and the problem still persists we can take a look, to see if you can indemnify and fix the problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi medriad, If you want we can take a look, maybe you have something different from what we tested.
Please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please try our guide for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/ and if there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello there, so I’m starting a new website and using the newspaper theme. Everything was fine and all customization was almost finalized until I tried uploading a new logo I designed myself.
A few minutes after the upload, I noticed my website went down with the “error 508 Resource Limit Reached” https://prnt.sc/u254sp i got in touch with my hosting to know why and I was informed that “there is a self-DDoS on my relationshiplesson.com domain name which is possibly caused by my website theme.
I was also made to realize “that due to the theme configuration issues, my site is being requested by my server at the URL: http://relationshiplesson.com/wp-content/uploads/2020/08/logo.jpg”. It’s said that this causes the high resource usage and can lead to error 508 on the sites hosted in my account.
So I asked for the solution and was told “Usually, this kind of issue requires code-debugging which cannot be provided by hosting organization.” So, I was adviced to get in touch with the theme developers.
This is true because whenever I go to my ftp and rename the Newspaper theme folder, my sites comes back up and I have activated another theme which everything is fine. I have deleted the theme and downloaded another one via envato market plugin and it’s still the same issue immediately the theme is activated, website shows up “error 508 Resource Limit Reached” again.
Please what can be done to rectify this issue?
Website URL = relationshiplesson.com
hosting = namecheap.com
Wordpress is running on the latest version. and PHP version is 7.4.
So please whats wrong and how do i rectify this issue?
Hi ls0@libero.it,
TagDiv Composer must be enable because this is the one that old the normal layout for the website, also what version of WordPress do you have? because if it is v5.5 then you must to update the them to Newspaper v10.3.6.1 only this version can work with the last version of WordPress.
If you are using this version and deleting and reinstalling the tagDiv Composer (as in the link that you set above) is not fixing the problem for you, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Kind TagDiv Staff,
first of all, i’d like to say that your theme is wonderful. I maintain a Cinema and Music Magazine and thanks to your theme, it’s reborn.
My magazine is full of reviews (from 2005) and use Custom Fields to show additional info to our readers (Movie director, movie actors, year of production, movie poster and so on).
My problem is to add the PHP code that displays Custom Fields to your theme, in the loop-single.php file.
I’d like to modify it thorough FTP and i’ve read all the forum topics about “Advanced Custom Fields” plugin.
In my Cloud Template section on wordpress the cloud theme used by all posts is “Default Pro”.
So i’ve tried to insert the PHP code to display the custom fields into the following files, without any success:
1) wp-content/plugins/td-standard-pack/Newspaper/loop-single.php (i’ve insert the PHP code, no success)
2) wp-content/themes/Newspaper/loop-single.php (i’ve insert the PHP code, no success)
So to test the “advanced custom fields” plugin i’ve tried the following method:
a) modify through FTP one of the loop-single contained in wp-content/plugins/td-standard-pack/Newspaper/PARTS/SINGLE , in particular i’ve tried to modify loop-single-1.php
b) Edit a new post on WordPress using Style 1 template on “post setting” into the “general” tab
The Custom field appeared!!!
so the plugin works perfectly but it doesen’t work with Default Pro loop single.
And this is an huge problem, because the magazine has more than 10.000 reviews with several additional info and datas that at this moment are invisible for all our reader.
A great damage đ
please help
Take care
Hello,
I’m running WordPress v5.5 and the last version of Newspaper theme v10.3.6.1
I’ll make a full backup tonight once the traffic goes down and I’ll try to install all over again. In case I can’t make it work, I’ll email the team with the admin credentials and FTP access.
Thanks
Hi,
Please note that if you are using WordPress 5.5 only Newspaper 10.3.6.1 will work correctly, if you have this version and the tagDiv Composer is not working, please follow the below steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hi andxtagdiv,
As I can see all these templates are only for current language (EN), you need to change the language and make few templates for the second language to, after that these will be display in Theme panel.
Also if the cloud templates were made for the same language, this should be displayed in theme panel, if you want we can take a look, make a full backup to your theme and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi fferrero and norm0722,
This problem appear only if you are using last version of WordPress v5.5 and you do not have the last version of Newspaper theme v10.3.6.1, please check this and if is so, make a full backup and update the theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi ottopop, if you are using the last version of newspaper v10.3.6.1 and wordpres 5.5 follow the above steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hey!
I am having a weird issue when trying to activate the plugin- I tried to activate the demo but something happned and the activation page disappeared. Now, whenever I go to Theme updates. The following message appears:
“The update process can’t be completed because your Newspaper Theme license key is not yet activated.
Please activate your theme! – Activate theme
If you need help activating the theme, please follow the Step-by-step Guide.”
When I click the “Activate Theme” the following error message appears: “Lo siento, no tienes permisos para acceder a esta pĂĄgina.” which translates to “Sorry, you do not have permission to access this page”.
Therefore I am unable to activate the theme -.-‘
Please note that I have tried erasing the theme from the FTP and reuploading it and I still get the exact same error.
Thanks
I’m talking to Catalin L for contact@tagdiv.com support, and I sent the site data and ftp so they can investigate.
I also want to warn you that I have this problem ( https://forum.tagdiv.com/topic/you-have-version-10-3-4-installed-update-to-10-3-4/ ), and you can see when you see on the pane
Thanks,
Hi,
I’m not sure, but in some cases the youtube api key can be became invalid, and you need to make a new one and replace the old api key, after that you need to clear all cache.
If this is not fixing the problem with youtube social media counter, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Thank you!
Hi
Make sure that the code set has this format -> https://i.imgur.com/4yK7PDe.png
If there is still a problem we can take a look, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks