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Hi skyler, you need to make the update manually, you can use our guide from here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ please use the option B. Update the theme via FTP, but before this, please make a full backup to your website and database.
Let us know the results!
Hi skyler, are you using the last version of Newsmag ( v4.9.5 )?, if yes and the problem still persists, please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look.
Thank you!
Hi kd9, did you checked the plugin, this seems to be a plugin problem. If you check it and the problem persists send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hi alejandroman, if you are using the last version of newspaper v10.3.6.1 follow the above steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hi, this problem was fixed, make sure that you are using Newspaper v10.3.6.1 and if the problem persists, all you need to do is to follow the above steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hi, if you are using the last version of newspaper v10.3.6.1 follow the above steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hi, if you are using last version, Newspaper v10.3.6.1 try the above steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hi, this problem was fixed, all you need to do is to follow the above steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Let us know the results!
Hi,
If the problem still persists, please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
Thank you for your understanding and sorry for the inconvenience!
Hi malikmubshir, yes, we will check to see what is not set right, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi domenko, this should work, at list is working for us, if you want you can make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Indeed is look that this option is not working for you!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Ikbal, if you want we can take a look, make a full backup and send us and email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.Also let us know what ads are not working.
Thank you!
Hi, just installed the 10.3.6.1 update and when I click on any Page in “Pages”, it starts to draw the page but goes no further than 1/4 of the screen. Have turned off all plugins except tagDiv plugins and Akismet, flushed the server cache with no success. Site is visible from the outside. All other parts of the dashboard are available. Running WordPress 5.4.2. Please advise. Thanks, Alejandro
Take a look at: https://kh3.05f.myftpupload.com/
Hi tbs10,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi TheZugzwangBlog, if you set the youtube counter as in your guide and the api for youtube is set and this is still not working, please try with an id as envato, check the results.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
mobile theme images and thumbnails are not displaying at all. Using the mobile theme here:https://kh3.05f.myftpupload.com/
Also, I don’t understand why navigation sections do not populate automatically, ie, Nacoin, En Rojo, Galerias, etc.
Please advise. Thank you,
Alejandro
Hi Rhonda, did you try the automatic update ? -> https://tagdiv.com/introduction-to-newspaper-theme-automatic-updates/ if yes, please make sure that you made first a full backup and if you have some cache on server, firewall or security, please stop theme until you make the update. Also note that after the theme is updated, the theme plugins need to be updated “manual” -> https://i.imgur.com/y0dG6o0.png also if this is not working for you, please try the theme update from method B (cPanel/FTP update) from our guide -> https://tagdiv.com/update-newspaper-theme/
Let me know the results!
social media counter not showing twitter feed at all, facebook and youtube areStaging site sports section
Hi
If the problem persists, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the view counter is still not working, make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Sure.
The thing is that we do not have a cPanel account. Do you need to access to the FTP file server?
Thanks.
Hi arnextera, yes, the Newspaper theme has an option that will update the theme automatically, but for this the theme will be set in maintenance mode and will download the new version using envato_download it will install it and activate, after that you need just to update and activate theme plugins -> https://i.imgur.com/BXdEdz0.png
Usually when you get “envato_download_delete_all_files_upload_all_files” there is some plugins, a firewall or security options that are blocking the automatic update, please check these in your website and host.
Also a solution will be to use the manual update using FTP/cPanel
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Thank you!
Hi,
Kindly do the following as a workaround.
Connect using FTP
Go to /wp-content/themes
Rename Newspaper to newspaper
Notice how capital “N” in theme directory name is replaced with lowercase “n”.
You will be able to activate the theme from WooCommerce onboarding wizard. Meanwhile, our development team is looking into a more feasible fix.
After that the theme will be activate and you’ll move to the next steep -> https://i.imgur.com/0N2WnjI.png
Thank you!
Hi,
Yes, you can do the update directly from Newspaper v110.2 to v10.3.5 via FTP, but before this, please make a full backup to your website and database, in case that something is goes wrong to can restore the backup.
As I know there are some changes from v10.2 to v10.3.5 but most of theme are from the new options added in our theme.
Thank you!
