No search results were found in Documentation!
Hi,
Can I upgrade from v10.2 to v10.3.5 right away by ftp replacing files, skipping previous updates?
Did the previous updates between 10.2 and 10.3.5 contain any essential files or scripts that are not in the package with 10.3.5?
Hi,
Please try with a different browser like Chrome or Firefox, for me on chrome is working -> https://i.imgur.com/u4qLIhz.png
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi marcelo.berwanger,
This is a strange behavior, for me is seems to work normal without problems.
If you want, we can take a look, maybe there is something that we can do, but for this you need to make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
If you want we can take a look to this problem, for this please make full backup to your website and database, after that send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi Calin
I have already emailed contact and still waiting for reply. I have DONT EVERYTHING. I even deleted EVERYTHING, database, the folder using FTP, then NEW WP installation, redirected DNS from Cloudflare back to Siteground, waited 24 hours just to make sure. I have NO other plugin except yours. FRESH new installation with latest version of your theme and your plugins. I read your guide TWICE. I think I have genuinely done EVERYTHING possible. VERSION 9 had NO PROBLEM. It is this new version 10 something has changed.
Hi,
So this problem appear usually for header, then please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
The child theme is provide with the theme package -> https://forum.tagdiv.com/whats-included/ -> https://i.imgur.com/APxQi4u.png this is set in code folder and can be set using ftp.
-> https://i.imgur.com/zWAzm7N.png
Hope this will help you!
Thank you!
Hi,
Yes, we can take a look, please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello,
I have a problem when I try to change the banner image trough TagDiv composer. It won`t upload new banner image, it is .jpg with the same dimensions. I managed to change the banner by replacing original .jpg file via FTP, but that is not the solution.
The message is “Invalid data Current state has involved an issue. You could try an UNDO operation….”
Screenshot: https://drive.google.com/file/d/18_wsNxNmmjho8GE9i9t5U_46BiVYBaTG/view?usp=sharing
Can you please help me to solve this?
Thanks.
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
HI I am Sharing you screenshots.
Hello there!
We have big problem with the growth of database and ftp space. After uploading about 70,000 photos, the post_meta table grew to almost 400 MB and almost 2 million files were created on server (images and their thumbnails). Most of these photos are only in the gallery (there are no featured image) and we don’t need as many thumbnails as the template defines for them. Is it possible to do something about this?
Thanks!
Sorry i have deactivate ALL plugins except :
1. tagDiv Composer
2. AdSense Invalid Click Protector
3. AdSense Integration WP QUADS
4. UpdraftPlus – Backup/Restore
5. WP Content Copy Protection & No Right Click
For the hosting, i use Bluehost .
I still can’t solve my problem, please assist
For problem details, please visit my website:
http://www.benarticle.com
Hi,
For the moment the only way we can provide support is on forum and via email, also if there is a problem, we need to investigate it in order to solve the problem.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try the other method, using FTP -> https://forum.tagdiv.com/install-via-ftp/
Let me know the results!
Thank you
Hi,
This is a strange case, I just update the theme from v10.3.3 to v10.3.5 using FTP and for me is displaying like this -> https://i.imgur.com/8c3ilWG.png we’ll make some more investigations to see from where is this problem.
Thank you for your understanding!
HI
I have upgraded (as always via FTP) to the new version 10.3.5 After the update everything seems to work, but the WordPress system always tells me to upgrade to 10.3.5 (“You have installed version 10.3.5. Upgrade to version 10.3.5.”) although Newspaper Updates tells me “You’re up to date”! I deleted Cache, before and after it and installed it several times. I don’t want to do it via Newspaper Time Machine, because it ruined everything last time. Hints, tips? Thank you very much!
Hi,
Maybe you are using some plugins that set this comment section on pages, please disable all non theme plugins and check the results. Also do you made some changes in them files or you have set some code in the page ?
If you want we can take a look, for this you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
BarefootWarrior –
FYI – Here’s how I fixed the problem:
Normally, I would update Newspaper by unzipping the file locally, and then uploading the folders and files unzipped via FTP. This would overwrite the existing files. On a hunch, I tried uploading the Newspaper.zip file to the “themes” folder, and then unzipped it there – and presto!
You may want to rename your existing NP folder to something like Newspaper-bak before unzipping, just to have a backup in case things go wrong. Unzipping will then create a new Newspaper folder for you.
Make sure you change ownership (chown) of the Newspaper folder if you’re uploading as root. If this last part doesn’t make sense to you, then you’re probably on a shared server and you don’t have to worry about it.
Good luck!
-joe
Hi.
Here’s the screenshot: https://www.dropbox.com/s/rzubc6s68018upm/Screenshot%202020-06-30%2015.41.06.png?dl=0
for okobserver.org
Please let me know if you need WordPress credentials or FTP to research.
Thanks.
I have downloaded RPB Chessboard plugin https://wordpress.org/plugins/rpb-chessboard/
It’s working fine with other themes but when I use this plugin in a blog post, when we click on the next button so that we can see the next move it scrolls down to the bottom of the page.
http://xjd.0cd.myftpupload.com/2020/06/hello-world-3-dummy-3/
As you can see in the above link, when we see the blog post there is a chessboard which is showing the moves, when we click on the arrow button to see the next move or the previous move then the page scrolls down to the bottom. It’s working fine with other themes and only causing problem with newspaper one. Please resolve this issue. Thanks
URL: https://telugutweets.com/2020/06/samantha-enjoys-doing-gardening-and-yoga-with-naga-chaitanya/
upon checking the above URL in the Twitter card validator I am getting below Error.
INFO: Page fetched successfully
INFO: 26 metatags were found
INFO: twitter:card = summary_large_image tag found
INFO: Card loaded successfully
WARN: The image URL https://secureservercdn.net/104.238.71.109/t3c.23c.myftpupload.com/wp-content/uploads/2020/06/Samantha-Enjoys-Doing-Gardening-and-Yoga-With-Naga-Chaitanya.jpg?time=1593227018 specified by the ‘og:image’ metatag may be restricted by the site’s robots.txt file, which will prevent Twitter from fetching it.
Please help.
Hello, i updated my theme from 10.2 to last version, through FTP. now my site looks like this: http://www.tricopiu.it/blog what can I do??
Hi,
I just inspected this problem and is look that the italic is not coming from the them -> https://i.imgur.com/Xv9iTDE.png this code is inherited.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hi,
Just make sure that all settings are as in our guide from here -> https://forum.tagdiv.com/instagram-widget/ also if you are using cache plugins please clear all cache.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
