Search Results for 'ftp'

Hi,

If you set the api key as in our documentation from here -> https://forum.tagdiv.com/youtube-api-key/ you clear the cache and problem still persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

If you’re seeing only NAVER in theme panel -> https://i.imgur.com/gLDZOi6.png
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you are using the Newspaper default, not default PRO then you can achieve this using the standard method -> https://forum.tagdiv.com/sidebars-tutorial/ if you are using cloud templates, then you need to edit them and set with tagDiv Composer the widget sidebar element and select the sidebar you want -> https://i.imgur.com/lfSfDyj.png

There is no need to fill all six categories, only if you want to have different sidebars.

If you made the theme update on WordPress ant not using FTP is possible to find your elements from sidebars here -> https://i.imgur.com/li1NcpA.png

Thank you!

Hi,

First please make a full backup to your website, after that please deactivate all the plugins and child theme (the child theme need to be replace with the one from Newspaper X, this changes appear from envato requirements -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/ ) after that make the theme update via FTP, you must delete the old theme and set the new one.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
After you set the theme go in Welcome -> https://i.imgur.com/xaAMgVl.png and install the theme plugins, check the site and activate the rest of the plugins you are using.

Thank you!

Hi AbeWakama,

Without the youtobe key api these will not work. If you have the Newspaper v10.3 please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
If the version of the Newspaper that you are using is not 10.3 please make a theme update -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

Indeed is look that the auto ads are not displaying on your posts, if you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
We recommend to make the theme update via FTP, remove/delete the old theme and set the new one after that install/update the theme plugins from Welcome section -> https://i.imgur.com/67wdVGf.png

Let us know the results!
Thank you!

Hi,

Yes, the theme create thumbs for all images when these are add in media library.
What you can do is to use the Regenerate thumbnails and delete unused thumbnails plugin -> https://wordpress.org/plugins/regenerate-thumbnails-and-delete-unused/ or this one https://wordpress.org/plugins/force-regenerate-thumbnails/ there are many plugins that can do this.
Or you can add only the images for featured image using the media library and the rest of them you can upload using ftp in this way it will be upload only the original size.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

The mobile version appear on desktop when is a cache problem, so if you are using some cache or plugin for optimization, please deactivate theme and try again.

For this problem -> https://i.imgur.com/7OACNM8.png pelase make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

All the customization made using tagDiv Composer will be saved on database and these will not be lost when you’ll make the theme update.
Please make sure that you check our documentation from here before you make the theme updated:
Updating the Core of the tagDiv Themes for Envato WordPress Requirements -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
We recommend to make the theme update via FTP, remove/delete the old theme and set the new one after that install/update the theme plugins from Welcome section -> https://i.imgur.com/67wdVGf.png

Thank you!

Hi,

make sure that this is not a plugin conflict, please deactivate all non theme plugins and let only the WPML plugin, also if you have cache plugins, please deactivate theme and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If this shortcode is working with a default theme from WordPress, then should work with our theme too, at list with a standard demos, if you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Did you checked the plugins ?
If there is not a plugin conflict, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The video playlist need to be set as in our documentation from here -> https://forum.tagdiv.com/newsmag-video-playlist/ also in the latest period YouTube made some changes that seems to interfere with the theme element from YouTube.
If the problem is not solved after you clear the cache, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Usually this problem appear when you overwrite the old theme with the new one (new version), what you can do to fix the problem is to delete the theme and install it again.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Usually we recommend to make the update via FTP.

Let me know the results!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

This is because you do not installed and activate the theme plugins, you need to have the tagDiv Composer and tagDiv Standard Pack installed and activate.
Updating the Core of the tagDiv Themes for Envato WordPress Requirements -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also the latest version of Newspaper is 10.3

How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/ we recommend to make the update via FTP.

Let me know the results!
Thank you!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please notice that tagDiv Cloud Library need to be deleted and reinstall it from Newspaper> Plugins, only deactivate and activate it back will not work.

If you want to edit the footer, then you’ll need to edit it from a page, for example your can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole webpage from fronted).

Also the mobile problem can be a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Also we do not recommend to use the tagDiv Cloud Library and WPBakery on your website, if you are using both of theme, then you’ll need to choose only one and deactivate the other one.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!