Search Results for 'ftp'

Hi,

Please notice that api-plugin.php is no longer available with our theme and you need to use the creative-plugin.php if you want to create your own blocks. Please check here -> https://forum.tagdiv.com/developer-info/ Also, ensure that you have correctly made the theme update.
First of all, you need to make a full backup to your database and then, you have to remove your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Also, please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Usually this is happen when you make the update via FTP and you do not delete the previews version of theme, and you only override it, please make sure that you make the theme update correctly -> https://tagdiv.com/update-newspaper-theme/

If there are still a problem, please remove/delete the theme and reinstall it via FTP.

Thank you for your understanding!

Hi,

If you want to add an Author element you need to add it with Td Composer when you edit your page. Regarding our update, we recommend the FTP method because this is the surest method in this case. Check here -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

Unfortunately, the empty page template has been removed but you can remove the header per page, using the header manager. An option will be added for the footer. If you require it, you can download it from here – http://cdn.tagdiv.com/wp-content/uploads/2019/02/page-empty.zip

Place it in the main theme folder, upload it by FTP for example
– http://prntscr.com/mo17zp

Then select it for the pages you want. The footer will be removed and the header can be disabled
– http://prntscr.com/mo17bw

Thank you!

Hi,

Please make sure that you made the update like in our documentation -> https://tagdiv.com/update-newspaper-theme/ if you chose to make it via FTP make sure that you delete the old version of theme before you set the new one.

If there are still a problem, please remove/delete the theme and reinstall it via FTP.

Thank you!

Hi,

Please make sure that you made the update like in our documentation -> https://tagdiv.com/update-newspaper-theme/ if you chose to make it via FTP make sure that you delete the old version of theme before you set the new one.

If there are still a problem, please remove/delete the theme and reinstall it via FTP.

Let me know how it works!
Thank you!

Hi,

Please make sure that you made the update like in our documentation -> https://tagdiv.com/update-newspaper-theme/ if you chose to make it via FTP make sure that you delete the old version of theme before you set the new one.

If there are still a problem, please remove/delete the theme and reinstall it via FTP.

Let me know how it works!
Thank you!

Hello,

In such cases you need to make sure you clean your install of any at all version of the newspaper theme. Access your site using the file manager on your host or via ftp and delete any at all newspaper theme that is present in your wp-content/themes folder
Then upload the new theme version via WordPress. Make sure you update the plugins as well after you install the new theme version.

Thank you!

Hi,

Please check our documentation for How to Update the Newspaper Theme for WordPress ->
https://tagdiv.com/update-newspaper-theme/
We recommend to make the update via FTP.
Or if you do not want to download every time the theme you can use the envate plugin for update.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results.
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
You need to access your host and use this code in your htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

This message appears when your theme has not been correctly done. Please update it via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Please do it in that way and if the problem persists, please let us know.

Thank you!

Hi,

We do not negate that there can be some problems, but we can not recreate it on our installs to see what caused this problem, we’ll need to investigate this problem on some websites that have this problem; please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. Include a link to this topic in the email.

Also in new update v9.7.1 we tried to fix as many problems we could.

@Onofriomarcomancini If you need a refund, you can make a request here and we will provide it: https://themeforest.net/refund_requests/new

Thank you!

Hi,

Please ensure that your theme update was correctly made via FTP way and all of the theme’s requirements has been respected according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Hope this helps and let us know how it goes!

Thank you!

Hello,

Which plugin are you trying to install? TagDiv composer or WPBakery page builder?
Try installing the plugin via ftp: https://www.wonderplugin.com/wordpress-tutorials/how-to-manually-install-a-wordpress-plugin-via-ftp/

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks