- TutorialsHow to install Revolution Slider
- TutorialsHow to Install bbPress forum
- TutorialsFrom WPBakery to tagDiv Composer
- TutorialsDefault Block Settings Guide
- TutorialsImport Revolution Sliders
- TutorialsSystem status parameters guide
- TutorialsHow to Update the WPBakery Page Builder plugin
- TutorialsExisting content
Hello silviarehn,
Please notice that only the WP Super Cache is a tested plugin which should work as expected with the theme. Before customizing your server, you should consult our documentation here -> https://forum.tagdiv.com/cloudflare-cdn/ regarding on CDN, CloudFlare. Also, for more information about caching plugin configuration, please check here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thanks for the message!
Hello, not able to install any of the newsmag demos.
The tech team at my web host (hostgator) says that the theme needs to be updated to work with the latest version of wordpress (4.7.5)
Correct?
I may add that it seems like the theme itself work, just not the installment of demos, but I find this quite important for me.
Hi,
Glad you could solve the issue. The php multibyte module needs to be installed for the theme to work properly – http://php.net/manual/en/mbstring.installation.php
Similar problems with the demos and other theme functions have been solved by enabling this module.
Thanks
Hi,
From what I understand it worked properly for you before. Maybe you have made other changes that have caused this problem. I would suggest that you disable all your other plugins except the ones you need to use, clear any caching you have installed, and check to see if this has any effect. Also disable any child theme you might be using and remove any custom code you might have added to the theme files. We have not had any other reports about this issue.
Thanks
Hello ouropretooficial,
I’m sorry if you are not satisfied by our theme and our support! Please notice that the theme has a list with our tested plugins, which have been thoroughly tested and with which theme works as expected. So, if you are using some untested plugins, please notice that some of them might interact with the theme core files and causes a lot of unknown errors. Notice that our theme has a big code and it is very complex. All of these things are valid for any other theme and not just for ours. Please, try to make a new subdomain and create a new clean install from scratch, via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. The theme is fully tested and checked and should work without any problems with the default plugins and settings. If you will check our demo preview you will see that the sidebar works as expected, like this -> https://demo.tagdiv.com/newsmag/
After this, if your problem is still there and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
However, if you are unhappy with our product and if you want the mobey back, you can request a refund here – https://themeforest.net/refund_requests/new if you consider that you can not use the theme for your website. We will approve the refund.
Thank you for understanding!
Hello isakmoller,
Please ensure that you are using the latest theme version and also, the latest version of Social Counter which come bundled with the latest theme packet from Theme Forest. You should make a new clean install with a new Social Counter version, clear all your caches and check the results.
Thanks for your understanding!
Hi, i installed Newspaper theme version: 7.8.1 without problems (at least i think so)
I login to admin panel, go to Theme Options. Change any settings there and click “SAVE CHANGES”. A animated square appears in the centre of the screen and stays there forever. Ofcourse, no changes are saved. Someone had that problem?
Hello fernando,
I have inspected your website and I saw that your sidebar is overlapping with your content. This type of issue might happen due to your bad theme installing and also, due to your untested plugins used by you. I have checked your console and I saw that you have a lot of errors, like this -> https://www.screencast.com/t/ZDc3Retq I suggest you disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. For more information about theme installing, FTP way, please consult our useful documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks for your understanding!
Hello,
The installation was done according to the recommendation of documentation of the theme. Unfortunately your product and the support are awful and unable to solve a simple problem.
All free themes work perfectly with my plugins installed. I resolve to buy this theme believing it would be something professional, but unfortunately it wasn’t what I found.
Thank you
Site might have been hacked due to bad plugin, server cross site scripting, old version of WordPress (all versions prior to this week’s version are security risk!).
Likely best to
a) scan site with SECURI free scan
b) change ALL passwords NOW
c) reinstall theme and WordPress files completely
d) delete all old un-used plugins, themes
e) disable all plugins except visual composer (make sure VC updated to current version)
f) disable core file editing and XML-RPC via tutorials online for your htaccess file and wp-config.php file.
I know 2 friends whose sites got infected with adult popups due to not keeping updated with various things found to be flawed in WordPress.
Only you can fix your site!
I didn’t install any new plugin and every existing is updated. The problem is still present.
Hello guys.
I recently installed newspaper, and what it looks fine, seems it is not loading everything. I installed Global News demo. the footer code never closes:
<div class="td-module-meta-info">
<span class="td-post-author-name">ed_admin <span>-</span> </span> <span class="td-post-date"><time class="entry-date updated td-module-date" datetime="2017-05-18T17:31:38+00:00" >May 18, 2017</time></span> <div class="td-module-comments">0</div> </div>
</div>
</div> <!-- ./td-block-span6 --></div><!--./row-fluid--><div class="page-nav td-pb-padding-side"><span class="current">1</span>23<span class="extend">...</span>5<i class="td-icon-menu-right"></i><span class="pages">Page 1 of 5</span><div class="clearfix"></div></div> </div>
</div>
<div class="td-pb-span4 td-main-sidebar" role="complementary">
<div class="td-ss-main-sidebar">
Tried in ubuntu 14-04LTS and ubuntu 16-04LTS, both with the same results.
Hi,
I have some categories hidden on my website’s frontpage, but they still appears on mobile theme (td-mobile-plugin.zip is installed and activated). How to hide certain categories from mobile theme?
Thank you
Hello Experts. I was building site by using visual composer. VC used to worked perfect before but now I can’t modify anything in it. Im not sure if it is problem with VC or anything else. I have deleted the theme and VC and re-installed both but still having same issues. Please help me. This is so frustrating. The site is a total mess now.
Website: safalstories.com
Hello peterdlrs,
After each theme update, you should make a full backup to your database to be safe and then, install the theme via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Please notice that all of your data will be loaded into your databases. Also, you can export the theme settings from Theme panel to be safe, according to our documentation here -> https://forum.tagdiv.com/import-export-newsmag/
Thanks for your understanding!
Hello BrunoBerlanga,
It seems to be a problem cache. Please ensure that you are using the WP Super Cache plugin which is fully compatible with our theme and make sure that is was right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Also, if the problem is still there, you should contact your hosting provider and request them to clear all the caches from hosting server and check the results.
Thanks for your understanding!
Hello Sabrqq,
After a fresh install, if your problem is still there and if you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can take a closer look at it. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hello wilfredo,
I want to contradict you because our theme has not several errors if it will be correctly installed, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ via FTP way because this is the surest method in this regard. Try to make a new clean install from scratch via FTP way, clear all your caches and check the results. After this, if you will encounter any other error, you should provide your website URL and also, some useful screenshots with the errors and where exactly you have tested your website, so I will be able to provide a more accurate response.
Thanks for your understanding!
Hello Cavemantraining,
You simply change the demo from your Theme panel. Switch it to another and import it without content. To be safe, you should make a full backup to your database and then install the demo according to our documentation -> https://forum.tagdiv.com/installing-demos/
Thank for your understanding!
Hello ouropretooficial,
Sorry for the inconvenience, but I guess that your sidebar is not working as expected due to your bad installation. I suggest you make a new clean install from scratch, via FTP way, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If you will check our demo preview here -> https://demo.tagdiv.com/newsmag/ you will see that the sidebar work perfectly.
However, if you are unhappy with our product and if you want the mobey back, you can request a refund here – https://themeforest.net/refund_requests/new if you consider that you can not use the theme for your website. We will approve the refund.
Thank you for understanding!
Hi, I tried installing a new one as suggested and deactivated all plugins, still no luck.
I think your theme has several errors, previously had genesis theme and there were no such problems.
For example since installing newspaper appears several errors, Now last appears the error of 500
In wp-content/themes/Newspaper/
I am looking forward to your response
http://s2.subirimagenes.com/imagen/9739329error-server.png
I followed the directions on https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ and https://forum.tagdiv.com/import-revolution-sliders-on-demos/ but I still can’t seem to get the Revolution Slider to appear on the front page.
I can get it to appear on other pages, but for some reason it’s not loading on the front page when using the Travel demo. Am I missing something?
My site is located at https://blog.pdchealthcare.com
Hello,
I updated wordpress to version 4.7.5 and now I have compatibility issues. Nothing works. It’s not possible to add media into a post, for example. All the tabs in posts’ view are frozen (can’t open, for example “post settings” tab. Try to clic but nothing happens).
So I installed “twelve theme” from WordPress and everything has resumed to work normally.
There’s anything I can do to solve this problem?
Please help
Thank you
Thanks for the info here, I’ll pass that sizing along.
Regarding regenerating thumbnails – I read the tutorial and went through the process of installing that plugin and regenerating my images. However, I notice that when I add a new image, I still have to manually go in and regenerate that thumbnail for it to fill the blocks correctly on my landing pages? Is there not an option to regenerate thumbs automatically when a new image is added to the site?
