Search Results for 'install'

Hello eddycom,

1)I have checked your website and saw the problem with your Big Slide 1. This kind of behaviour appears when your posts have not set the feature image and the placeholder it not activated. Please try to activate this option and make sure that your posts have featured image activated -> http://screencast.com/t/s7nLeqQ6
For more information about these settings, please consult our documentation here -> https://forum.tagdiv.com/featured-image/ Also, as a hint, you can try to find some plugins to get the first image on your post to be featured image. Most of our customers use Auto Post Thumbnail Pro in this case but please notice that is not a tested plugin and we cannot provide support for this type of plugin.
2)Unfortunately, I cannot inspect your banner ad because I cannot find it on your website. So, please ensure that you have entered the right code in each field from our theme. I have tested on my side with another Ads and it display as expected. Also, please ensure that your code supports 728*90 size in order to achieve best results. For more information about Ads implementation, please consult our documentation here -> https://forum.tagdiv.com/header-ad/ Also, I saw that you are using some untested plugins which could create some interferences in our theme and could cause some errors in it. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thank you for the message!

Hello InstallationComplete,

I suppose that you are referring to these marked up, like this -> https://developers.google.com/structured-data/rich-snippets/ Being a theme designed for news/advertising, our product uses only the marked up specific for this kind of niche (Review, Article) and we are not going to introduce to the future other types of marked up. If you want to have more types of these you have to introduce them but please notice that is not a simple task and involves custom work. If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello fabinhoalmeida,

Your updating to our latest version of the theme surely does not affect your post count view. This kind of issue might be caused by your untested plugins. Please ensure that this kind of issue does not come from there. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible as some untested plugins to create interference with the theme creating these issues. This is how it looks my post editor -> http://screencast.com/t/Yd8n6hke Also, please make sure that you have enabled Ajax count, like this -> http://screencast.com/t/Yvy4xaK3

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
If you want to create a custom slider, you can use the revolution slider plugin that is bundled with our theme. It is a very complex plugin with lots and lots of options, but you can create really cool sliders with it.
You will have to install the latest version like so: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Thank you!

Hello,
We are not aware of any VC bug. This plugin is required by the theme and is bundled with the theme package. It was tested on every level to work with our theme. Please try to disable all other plugins except visual composer, clear cache and reset cdn files. Then test VC again. Please make sure you only install the plugin from here: http://screencast.com/t/eOUcAPnx . If you still cannot get it to work, please provide more details to your issue and a link to your website so we can inspect the error.
Thank you!

Hello InstallationComplete,

First of all, thank you for your question. Please keep in mind that any query or custom font you will load over the default mode the theme will load a little harder (it is a normal behaviour).

Thank you for the message!

Hello jmma2510,

I suspect your problem comes from your untested plugin. If you check our demo, you do not have this error. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
After this workaround, if your problem is still there, please provide your website URL so I can further inspect the issue.

Thank you for the message!

Hello acluk,

I have tested oy my side an image with custom link and everything works fine. The problem might be caused by your untested plugin which you are using. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello FarrahGillani,

Please ensure that you have activated the Ajax View count from Theme panel, like this -> http://screencast.com/t/i295sk1g Also, I have checked your website and I saw that you have a lot of untested plugins and among theme I noticed this -> http://screencast.com/t/5QxgkUOXp I have no idea about the functionality of this type of plugin and it could cause some errors in our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by the travel demo.
Please follow these simple steps to recreate the travel demo homepage with another (or no) demo installed:

1) This is the ‘shortcode’ of the page layout. You can simply paste it inside your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2) The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3) Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

I hope this helps!
Thank you!

Hello ArthurConan,

Please make sure that your untested plugins which you are using do not affect the behavior of the theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please make a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme again and install it directly and see if your fonts work.
Unfortunately, I cannot recreate your issue and on my side, the fonts work fine by default.

Hope this helps and let us know how it goes!

Thanks.