Hello,
Usually, this problem when the mobile version is displaying on the desktop, the plugin for the cache that you are using don’t recognize mobile theme plugins and mobile pages, and display it, on the desktop. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
What type of prebuilt website did you install, pro or standard?
If you have a Pro Prebuilt Website, then only some settings from the Theme Panel apply to a Pro Prebuilt website, and you need to edit with tagDiv Composer the elements
Also, please send some screenshots with your settings and the link to your website.
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to design.
Hope that help you!
Thank you!
Hello!
The tagDiv Speed Booster plugin has become a deprecated plugin, so please uninstall it.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
I install the ENVATO MARKET plugin, activate the token and see the themes tab, I see version 11 available.
My question is, when I click on that update, I will not lose the configuration of the current pages?
Hello Anamaria,
All done, deactivating the caching plugin just did the trick and I was able to deactivate and uninstall the Composer.
Thanks and take care!
Hi,
Thanks for your reply
I wonder that why I need to reinstall Tagdiv Composer, while it is still one.
Thanks,
I downloaded the zip file of version 11 and tried to upload it manually, it gave me the following error:
Unzipping …
Installing the theme …
The package could not be decompressed. The theme does not have the style.css stylesheet.
The installation of the theme has failed.
OK. So I did not have the optional “Standard Pack” plugin installed or activated. By simply adding this EVERYTHING recovered. All my previous customisation returned and the old options to customise from theme panel came back. Thank you!
Caiaphas – I used this for reference. Good luck.
https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/
I have downloaded the installation files of the complete theme, I manually uploaded the tagdiv composer plugin and it gives me the following error:
There has been a critical error on this website. Please check your site admin email inbox for instructions
Under the Welcome section of Newspaper Theme, all the newspaper plugins are showing as outdated. I have to manually update every single plugin and activate them to make everything work normally.
Also, during my first installation of the newspaper theme, I have to manually add all the plugins from the downloaded zip folder of Newspaper Theme (downloaded from Themeforest Official) because they refused to get downloaded from Newspaper Theme’s automatic cloud download.
I want all of the Newspaper Theme Stuffs including its plugins to be updated automatically.
Please solve my issue.
The picture is shown below –
The plugin was removed automatically and when trying to reinstall the error appears, urgent solution since the main page lost all its appearance
Thank you for the quick response. I am able to delete elements just fine. It’s my saved Shortcodes I am unable to delete. As well as saving new ones. Unfortunately uninstalling and reinstalling the Composer did not work. I have made sure everything is up to date and tried deactivating all other plugins.
https://ibb.co/4ZmWskG
https://ibb.co/RpbKGxh
The first screenshot is the 2 Shortcodes I have saved that I cannot get rid of. The second is what I get whenever I try to save a new element. I have sit and let it stay like that for ample amount of time. In the end nothing is saved.
Hi, I installed Newspaper Magazine Pro as prebuild website and checking all files. There are 3 “corrupted”. I was testing and those files cant be deleted, when i deleted they loaded again.
How is this possible you are supposed to provide us with clean files and give constant updates with new changes but also security.
The name of images are: tdn_pic_3.png, tdn_pic_1.png, tdn_pic_2.png
Hi,
This is usually caused when you’re on a multi-site installation or have a caching plugin active.
For others trying to delete this plugin (or any other plugin) and getting this message, please deactivate your caching plugin temporarily or delete your cache before deleting this plugin. Or, if on multisite, you’ll need to deactivate this plugin on the main site before trying to delete it.
Thank you!
I tried to deactivate, uninstall, and reinstall Tag-Div Composer, clearing the cache after the uninstall and after reactivating. That did not restore settings, API configurations, or the data loss. All of the customization and sidebars on my website are gone. Vanished. I imported a backup, but that did not fix the problem.
Hello!
In order to edit a page/post with TagDiv Composer you need to use a PRO/cloud template and not a default one. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Hope that helps you!
Thank you!
Hello!
If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Hope that helps you!
Thank you!
Hello!
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Hope that helps you!
Thank you!
Hello!
The access is denied, so I can not see your screenshot.
Please make sure you have Standard pack plugin installed and active.
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Please try to downgrade and try to update again if it’s possible.
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi,
Please make sure you have AMP plugin installed and active also and send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Hello!
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please check our documentation:
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope that helps you!
Thank you!
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
There is actually a recycle bin basket for every element if you just look carefully: https://www.screencast.com/t/wFYdqgpo6pT ; the second way to delete something is that you can drag & drop the element at the bottom of the page where will be a red area, and the third way is to click on the element and hit the button DELETE from your keyboard.
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
