Search Results for 'install'

Hello,

Please let me know what prebuilt website do you have installed, if you have a Standard Prebuilt Website you can change the fonts from Theme Panel -> Theme Fonts => https://www.screencast.com/t/y4NljP3w2uao but if you have Pro Prebuilt Website, then you need to set the font with tagDiv Composer https://www.youtube.com/watch?v=jQvA64uTLkI
Also, if you don’t mean this please give me more details, screenshots.

Thank you!

Hello,

Because you have installed a pro prebuilt website, it can only be edited with the tagDiv Composer. The header/footer templates are imported from the Cloud Library and can be modified with tagdiv Composer.
tagDiv Composer is a page and cloud builder, it can be used for pages and cloud templates.
If you want to use elements from Theme Panel, then you need to activate your tagDiv Standard Pack plugin and select “No template” =>https://www.screencast.com/t/1DHdVacPxL, and select what style do you want to use, but from the last update, this plugin is no longer required because the new demos are using cloud templates.
Theme panel elements are used for Standard Prebuilt Websites.
The settings made with tagDiv Composer are saved in the database.

1. If you want to continue with the header template from Cloud Library, then you need to edit the header with tagDiv Composer, like in this video https://www.youtube.com/watch?v=HXQQygkCCJo
but if you want to use the header style from theme Panel, you need to add it in Header -> Logo and Favicon => https://www.screencast.com/t/KsoxbFGKiwL
2. To make the header full width, you need to remove the background color/image from Theme Panel => https://www.screencast.com/t/T5UG2dOo -> https://www.screencast.com/t/WZBA3fMl and disable the option “Background boxed layout” and after you can stretch the row after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg for header template from Cloud Library, for header style will be applied the settings from Theme Panel => https://www.screencast.com/t/gzS8A5YHmoP
3. If you to create your own header template, you can import a blank template from Cloud Library and design it with tagDiv Composer => https://www.screencast.com/t/wjvT8DrEm
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to design.

Hope that help you!

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello,

Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks the admin-ajax.php request. Please verify the console for error while trying to upload the logo in the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have a standard Prebuilt Website you need to add the logo in Theme Panel -> Header -> Logo and Favicon, but if you have a Pro Prebuilt Website then you need to add the logo with tagDiv Composer like in this video https://www.youtube.com/watch?v=HXQQygkCCJo

Hope this helps you!

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
Also, please send me a screenshot with a critical error when you try to upload the images.

Thank you!

Hello!

Can you test this on a fresh install ? We had some similar issues with other users but eventually a fresh install fixed this. Sometimes there are some other files that may be interfering.

Thank you!

Hello!

I’ve checked your website and all seems to be assigned correctly.
Please try to clear your cache(also from your browser) and try again.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

In the future, please try not to reply multiple times on the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Hello!

If you have Mobile Theme plugin installed and active, then you will find only some settings (Newspaper -> Theme panel -> Mobile theme). And you can not change it so much because it has its own template.
For more information about Mobile Theme, check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

Please tell me which plugin you use for the cache. Also, I made a test with your id and for me work well => https://www.screencast.com/t/8LxNwuWWMCvV
Please clear your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.

Thank you!

Hello!

Please take a closer look into our documentation:
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Thank you!

Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello,

First, you need to have the latest version of the theme, v11 and after the update, you need to install activate the plugins tagDiv Shop and WooCommerce => https://i.imgur.com/KtnJ6fB.jpg
Also, if you need to make the update I recommend that you update the theme on a staging website and please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA

Let me know the results!

Thank you!

Hello!

If you do not use Mobile Theme plugin, then I recommend you to uninstall it.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
This issue appears when your page is not loading so fast. A solution for this could be to increase your page speed or change your server with a faster one.
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
You can check also if there is a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Hope that helps you!

Thank you!

Hello,

Please let me know how to reinstall the tagDiv Composer, please reinstall it from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, I checked your website and now seems to look fine => https://www.screencast.com/t/COm8jOR8UH -> https://www.screencast.com/t/6VY6lAiCBHLC

Thank you!