Hi,
Please contact you host and ask for help you to increase the settings like in our requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/ and please increase all requirements that are lower, and follow all steps; after that will be no problems to upload that large image.
Please check our documentation for page speed -> https://tagdiv.com/how-to-increase-page-loading-speed/
Cache plugin – install and configure -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that you have activate this option for login users -> https://www.screencast.com/t/UiEfrQM9A also please decrease the cache time -> https://www.screencast.com/t/8lwy65oFG
Also you can check those similar topics
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
Thank you!
Hi,
First please make sure you are uploading the actual theme zip file, not the whole package
– https://forum.tagdiv.com/whats-included/
Here are the theme install guides, either by FTP or by WordPress
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
That message you are receiving could also be caused by a low max upload size value, like in this similar topic
– https://wordpress.org/support/topic/the-link-you-followed-has-expired/
We recommend these values – https://forum.tagdiv.com/requirements-for-newspaper/
Please let us know if you have more questions.
Thanks
Hi,
When you download the theme with themeforest, please make sure that you download the theme with all files and documentation, after you download and unzip that folder you will get those files -> https://www.screencast.com/t/G2AZfv1DAMHR
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Thank you!
Hi,
Please make sure if you are using the latest version of the theme installed via FTP way, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Check your PHP memory. Maybe, this is exhausted and that’s why you cannot save and make anything.
Hope this helps and let us know how it goes!
Thank you!
Hi,
1. Both ways are are very good
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/
2. Yes you can get the same look like in our demos, now you can import only sections or templates from tagDiv Cloud Library, is not need to import the full demo.
3. There will be no negative affects on the live website.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
If the problem persist please re-install the theme
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Thank you!
Actually the issue I mentioned above is fixed now. Seems reinstalling the theme solved it, but from what I can see the 9.0.1 theme version is now installed. Is the problem happening when you install the latest 9.6 theme?
If you want us to take a look, please send us an email at contact@tagdiv.com and provide admin login. We will try and install the latest theme version. Include a link to this topic in the email. Let us know.
Thanks for your response Catalin. In the demo you clicked on the Icon and that was my reference for it actually working as the video pop up should.
It’s the Button that has the bug on all devices. On mobile it is most problematic because the browser scrolls all the way up leaving the popped up video below, out of view. On desktops you at least get to see the pop up video, you just see the website snapping all the way back to the top in the background.
The problem is not just limited to one browser as well. I tested it on Safari, Chrome and Firefox. Lastly, to be thorough I also tested it on a fresh install on a subdomain and it has the same bug.
Hopefully you can help me out 🙂
Hi,
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
So the theme may be installed and activated on a single website based on those terms. Activating it on a testing domain or sub-domain is permitted, but different websites with different content will require more licenses.
Thank you!
I installed WP super cache plugin
Hi,
My theme is on a staging site right now: https://businessbolts-com-staging.y8gxgbtr-liquidwebsites.com/powerpoint-slide-master.html
It is not as wide as the demo I installed and I’m looking at other sites running this theme, they are also wider. I like the wider look, but cannot get it. Can you please help?
Thanks,
Lisa
Good day.
My situation .. The site has only about 15 plug-ins installed (all plug-ins are light, except for the access and payment distribution plug-in), css file ~ 1.5 MB.
The server has 8 GB of RAM and a hard disk of 100 GB, it is in the cloud, the processor has 4 cores, hosting a well-known hoster.
We do load testing via loader.io – with 30 simultaneous entries to the page, its opening time increases from 1.5 seconds to 6 seconds. Errors begin (from 5% to 17%, several times it was 30%). Php is very long processed. The site is unavailable (timeout) already with 40 simultaneous entries of users to the page (now on another platform we have about 350-400 simultaneous entries per second – at the time of the new article / news release). In the near future, there are about 1,000 people at the same time.
Question 1. Why is the theme so heavy on the processor? How can I fix this?
Question 2. If you put a caching plugin, then:
A) users cannot log in (although the system accepted their data) – after entering the username and password, users see the same page for unauthorized (hangs the “Authorize” button instead of “author name”, comments are not visible, and other features for authorized users);
B) after authorization, the user sees a page with hidden content in the same form as unauthorized: that is, it sees not the content, but the text that offers to log in and buy access to the site. A previously authorized user, having paid, sees a page for payment, but not hidden content. How to deal with such problems?
In essence, caching needs to be disabled, otherwise it hides 3,500 pages for users who pay for access. But without it, the site drops already at -40 simultaneous user logins. When caching (php), this topic WordPress keeps the load (1000 users at a time), without caching only 15-17 – clean without errors and with a download speed of about 3 seconds per page (this is ” limit of patience “user).
Hi, I have promlems with installing Newspaper.zip file. Here is screenshots https://www.screencast.com/t/ah6oPDyLcp
https://www.screencast.com/t/Z5sT4Kue I tried to install with FTP client but it didn’t help. My domain https://golyanovo.net
Here is screen from the error_log file https://www.screencast.com/t/5ktLhrhJGE
What problem could it be? Thank you
Hello
I’ve purchased your theme because in your demo it looks nice on mobile. however, when I installed it, it is not even close to what it looks in your demo.
I tried to customize it in any way possible, but it is not even close to your demo.
I’ve already requested a refund, If you can explain to me how to get it as your demo on mobile I would cancel the refund.
Otherwise, I am sorry, I cannot use it.
Thanks
Hi Calin,
Thanks for your help,
I first uploaded the themeforest….zip file, maybe that created the problem (although I did manage to upload the new theme but could not customize it). Anyway, I try to find the newspaper.zip file but I can’t find it. I opened the zip file on Mac with archive utility. Here are the screenshots:
Let me know what can I do to install the theme. I would like to have the theme in addition to the one that I currently have until this one will be ready.
Thanks Calin,
Hi, I just bought your newspaper theme and before installing the theme I would like to have informations as below :
1. What is the best way to install the theme … from wordpress or FTP
2. Is it possible to get the theme looks like your demo without importing the demo
3. Will it affect the live site since I would like to activate theme at https://www.propertiterkini.com with more than 1.000 post
After install on fresh wordpress latest version, latest newspaper theme, crashes all if tagDiv Cloud Library is activated
After activating revolution slider also crashes, blank page in admin
I installed the AMP plugin, as recommended since the AMP TAGDIV version is obsolete. I hadn’t enabled AMP for mobile and noticed my google webmaster was sending me errors for my amp pages. So I go an enable it through the theme panel. Now all my blog page amps seem fine but the rest of my website pages are broken. I didn’t have this problem before, the weird part is the website works sometimes (mobile) and other times it shows up gray. One thing I know is the blog page menu is definitely not working. I’d like to just have the same menu as I have for the rest of my site for the blog page.
I have imported many featured images from a previous non-tagDiv WordPress installation. The images have different dimensions from the dimensions used for the Newspaper theme.
My question is whether there is a setting or hack to make these photos fit in the thumbnail/preview sizes on the home page and on archive pages. Right now, they are being cropped to fit, which looks terrible.
We are getting the same issue after installing the AMP plugin
Hello, I was wondering how I can get the newer theme plugins such as The TagDiv Newspaper. How does that process work? Do I have to renew support and reinstall the theme?
Kindly Sir Please tell me my home page tabs not work in Mobile View. I install the AMP (ACCELERATED MOBILE PAGES).Tabs Not work ALL pages . LINK : https://nowthisviral.com/
how to resolve this ? I did not install any tested plugin at all
I have since installed amp and mobile theme but it seems only google ads work there. How do I use other ads that are not adsense?
Hi
I have followed the instructions step by step and I am getting multiple AMP errors in Google search console. Just to be clear these errors have only come about since installing the theme.
CSS syntax error in tag ‘style amp-custom’. = 18 error
An AMP component ‘script’ tag is present, but unused. = 8 errors
Referenced AMP URL is not an AMP = 1 error
The tag ‘noscript enclosure for boilerplate’ appears more than once in the document. = 128 errors
Only amp-boilerplate and amp-custom ‘style’ tags are allowed, and only in the document head. = 128 errors
Any support would be appreciated
