Search Results for 'install'

Hello,
the disappearing sidebars issue is a well known WordPress issue and has no tie to the actual theme update. IF you copied the theme next to the old one, you will have no sidebars. Your own sidebars will still be in the old theme version. THat is why it is not recommended to have 2 versions of the theme installed separately.
You should replace the theme files, not copy them net to each other.
Another reason for disappearing widgets is the sidebar names. If you use special characters in the sidebar names, then on the first major change such as a theme change or update, wordpress will strip the sidebars.
For the moment there is a problem between the mobile theme and the multi purpose plugin so we will release a fix as soon as possible.
Sorry for the inconvenience.

Hello webmarketing-house,

Please try to download again the latest theme version from Theme Forest and install it via FTP way because this is the surest theme method. All the demos should have to be there and it can be imported according to our documentation here -> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for the message!

Hi,

From what I can see at the moment, the images are displayed fine on the website
– https://www.screencast.com/t/reGFPNZvu
There are no issues on the homepage, post pages, category pages etc.
The latest update includes the latest version of Visual composer plugin (version 5.4.5). Please deactivate and remove the current Visual composer plugin, then install and activate the one from the theme package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks

Hi,

Please try and reinstall the theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Check if the tagDiv composer and the multi-purpose plugin are active in the plugins section after updating. They should be activated by default.
Let us know if you still have a problem.

Thanks

Hello,

The child theme has nothing to do with the settings. A child theme is used for code modifications where you go in and hard-code changes in the theme files. If you just make theme settings, the child theme is useless.
Please create a full back-up of your install and then update your theme using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Your settings should be safe.

Thanks.

Hello tylerdavis7,

Try to make a new clean install from scratch via FTP way because this is the surest theme’s method in this case. Please keep in mind that all the plugins have been tested before including in this packet and should works as expected. Also, if you are using some untested plugins with the theme, try to disable all of them because all of these might interact with the theme and causes a lot of unknown issues, sorry!

Thanks for the message!

Hello,

Please reinstall your theme using this guide https://forum.tagdiv.com/install-via-ftp/
And test without any plugins. Disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello idazamp,

Make sure that you have installed the latest theme version via FTP way because this is the surest method in this case. I suggest you make a new fresh install via FTP with the latest version of the theme, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

The main problem why so many people report this is because they do not read the docs or update their themes and plugin. Please read this guide and make sure you follow the instructions properly and fill out all fields: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please clear all caching afterwards. If you use an older version of the theme or plugin, please update the theme and disable and delete your current social counter plugin and install it again from the theme panel plugins section

Thank you!

Hello nateb2127,

If you want to install an older version of the theme, like 8.1 theme version, you should request it to our email at contact@tagdiv.com and we will send you there.

Thanks for the message!

Hi,

Please check the theme system status and check these parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider for assistance, or to make the needed changes for you.
Please let us know if you still have problems installing the theme.

Thanks

Hello Cityshop,

I have tested on my website with the latest theme version and the Visual Composer editor seems to work as expected, as you can see here -> https://www.screencast.com/t/aRDy3hlnHe If the problem is still there, try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hi,

The elements will be displayed if you have updated the theme, and the multi-purpose plugin is active. They will appear below all other elements in the elements list
– https://www.screencast.com/t/HOzafXuV

@inomsw Please make sure the theme has installed properly, the most recommended method is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also check the theme system status and make changed if needed to the parameters mentioned in this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you, as they might have a recommended method in this matter. Please let us know if there are still problems.

Thanks

Hi,

Please do not edit demo content, create your own menus, categories, posts etc and use them. If in the future you should decide to install a different demo, this will remove all demo content imported when installed
– https://forum.tagdiv.com/installing-demos/
Simply create new categories, with the structure and name you wish and use them.

Thanks

Hi,

I could not make any recommendations, we have not made any tests with such plugins. You can search for, install and try some of them. Maybe some other users can make a recommendation based on their experience.

Thanks

Hello itduck2020,

Unfortunately, I do not know what exactly you have made on your website, sorry! I suggest you make a new clean install from scratch via FTP way, clear all the caches, purge all CDN files and check the results. You can import a demo to check the theme functionality.

Hope this helps!

Thanks for the message!

Hello,

Please install the wpforms plugin: https://wpforms.com/

Thank you!

Hello,

The theme should work as expected and ensure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Please follow the steps from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!

Hello adminspecial,

The simplest way, in this case, would be to install the demo and the second one, yo should add this code to your home page, like this -> https://pastebin.com/7GKXF6XV

Hope this helps!

Thanks for the message!

Hello defocusmedia,

Please make sure that you are using the latest theme’s version via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Once the theme has been installed like this, all of the theme’s settings should work as expected. If the problem is til there after this, please provide more details about the issues, give me some useful screenshots so I will be able to provide a more accurate response. Also, ensure that your system status parameters are right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results.

Thanks for the message!