Search Results for 'install'

Hello, niknas,

On the future, please do not copy/paste all the theme’s code here, as a text because it’s not okay for us and the others users which search such solutions through our forum, sorry! Regarding on your problem, please be more specific because I do not exactly understand what you mean. To be safe, you should make a new clean install from scratch via FTP way for that domain and install the latest theme version according to our useful manual, clear the caches and check the results. Notice that the entire theme’s code is the same and should not be any differences between two installs.

Hope this helps!

Thanks for your understanding!

Hello DaveS,

Those are a lot of warnings. Something is not functioning properly, or there are plugins conflicting between them. What you can try, is to deactivate all your plugins except the ones provided with the theme, and clear any installed cache. Also, check any custom code you might have entered in the theme panel, or directly to the theme files. If you use a child theme, switch to the main theme.
Then check if the problem is solved. If it is, activate the plugins one at a time, and possibly identify the cause of the issue.
Also check the theme system status and make modifications to the parameters mentioned in this guide , if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask you hosting provider to make them for you if needed, as they might have a recommended method in this regard. These modifications are requires for the good functionality of the theme and plugins. Having many plugins can exhaust the allocated memory.

Thanks

Hello Jules,

Please keep in mind that if you want to translate your description from About US section from Footer, notice that you can do it from WPML Plugin, but it’s needed to make some adjustments through it in order to achieve as you wish.
First of all, you should install the WMPL and then go to it in String Translation section and then, press the Translate texts in admin screens, like this -> https://www.screencast.com/t/DvZ8tStcO7A Please notice that all of the theme’s setting is loaded in the td_011 field and the footer text which you want to translate it is saved in the tds_footer_text meta key, which should have to be checked from here -> https://www.screencast.com/t/YXh36jIo. So, after this, if you will select this field, where you can create your translations and what exactly you want to bring when a language is active, like this -> https://www.screencast.com/t/eUCPJpvuyE

Hope this helps!

Thanks for your understanding!

Hi NextMedia,

Please deactivate and delete the social counter plugin used, and install the one provided in the latest theme package. Before configuring the counter, clear your browser’s cache. Example for Chrome.
– https://www.screencast.com/t/afA9RzKuRsDv
Then check if everything works properly. This is a guide to help you set it up
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
For the Instagram simply add the ID as shown in the guide, and it should display accordingly. Clear any installed caching after configuring it.

Thanks.

Hello Scott,

I have tried to inspect your website and I saw that your website is under construction. Regarding on your above screenshots, I guess that your CSS of the theme it’s not loaded properly on your backend which can be caused by many factors. First of all, if you are using some untested plugins, try to disable all of them, leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Also, if the problem is still there, you should try to make a new clean install from scratch via FTP way because this is the surest theme’s method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Clear all the caches and check the results.

Thanks for your understanding!

Hi,

That can be caused by caching plugins. Some caching plugins interfere with the theme functionality and cause this issue to happen. You can try as a test to deactivate the caching plugin as a test and check if the problem is resolved.
If it is not, deactivate all plugins except theme plugins and check again. Hopefully this way you can identify which one is the cause.
The recommend caching plugin is the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please let us know if there is still a problem, and provide a link to your website if possible, so we can inspect it.

Thanks

Hi,

That should not happen, all the blocks have to function properly
– https://demo.tagdiv.com/newspaper/block-19/
Please provide a link to your website here in the topic if possible, so we can take a look.
As a first step you can try deactivating all plugins except theme plugins, and clear any installed cache. Usually plugins are the cause for most issues. Or maybe if you made modifications to the theme files, or used custom code that might interfere with the theme functionality.

Thanks

Hi,

The license can be activated for one single end product, according to the Envato terms. The Envato policy allows to use a theme only on one install
– https://themeforest.net/licenses/standard
If you decide to change domains you can simply reset the theme registration key in the system status section
– https://www.screencast.com/t/CEFH7vSP
Then activate the theme again in the new location. The theme can be used on a sub-domain for testing, but for different sites with different content, then only one theme per install is legally allowed.

Thanks

Hi,

@andresgsm The counter seems to be configured properly, and the problem is just with the Facebook counter. If you have caching installed, clear it and check again.
If that is not the case, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
Leave the counter configured. Also paste a link to this topic in your email.

Thanks

Hi,

If there are no errors present when installing the demo, then everything should work as intended. First select either you want to install the demo with content or just theme panel settings and style, and click install. The import process should work properly.
Please also check the permissions on your upload folder. More useful information here
– https://codex.wordpress.org/Changing_File_Permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
The second step is to make modifications to these parameters if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to check these for you, or make the modifications for you if needed. They might have a recommended method in this matter.
Also disable all plugins and clear all caching before installing a demo to make sure the plugins do not interfere with the process.
If you have made all the above mentioned changes and the result is the same, please send us an email at contact@tagdiv.com and provide all the necessary information (admin login, FTP access) and we will take a look. Also paste a link to this topic so we can identify you.

Thanks

Hi,

That could be caused by caching. Please clear any caching installed on the website and check if the new ads are displayed, after replacing the previous ones.

Thanks

Hello,

In most cases this was a caching problem. We can only recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have not tested any other cache plugin.

Thank you!

Hi,

1. Please check the line height settings for the menu items and increase the value if necessary in the theme panel
– https://www.screencast.com/t/QyhnOr3BOxh
Also if you have custom code targeting the header, or made other modifications to the header check those as well.

2. That is a padding top set by the theme. You could remove it with a code like this, in general
– https://www.screencast.com/t/h345SZ6WZ5v

.td-main-page-wrap {
padding-top: 0;
}

Or maybe by page ID (this can be identified with the browser inspector for example)
– https://www.screencast.com/t/2ck6LgpNDag
Enter the code in Theme panel->Custom CSS section.

3. There is an option in the theme panel that allows you to change the top menu background color
– https://www.screencast.com/t/e2EXgiPbOqE
Change the color there and it will have to be displayed. Clear any caching installed after making the modification.

Thanks