- NewspaperWhen tagDiv Composer is Not Working
- NewspaperCache plugin – install and configure
- NewspaperRequirements for Newspaper
Hi – received this message from our host in response to a memory issue. Please advise.
Cloudways Tech Support (Cloudways Ticketing System)
Jan 6, 18:16 CET
Hi,
Thank you so much for keeping patience. We have analyzed the server logs to identify high resource usage in your server. We found out that the most common queries running in your server are from admin ajax. We saw the huge number of hits for the following URL in your website:
/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.0.1
Also, when the requests are being hit on the above URL CPU spikes higher and memory starts to increase. We highly appreciate if you check with the theme developer to suppress the load for this call. Also, you can try using heart beat control plugin to avoid putting up load. Here is the guide for your reference: https://www.cloudways.com/blog/reduce-admin-ajax-php-related-server-load-wordpress/.
Do let us know if you have any questions, we are happy to help you.
Yes i’ve all required…
Theme version i 9.2.2
Theme database version i 9.2.2
HTTP channel test wordpress
Installed demo i Video News – demo ID: video | install type: full
php.ini configuration
Server software i Apache
PHP Version i 7.1.24
post_max_size i 256M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 300
max_input_vars 100000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://gamingtoday.it
WP Site URL i https://gamingtoday.it
WP version i 5.0.2
WP multisite enabled i No
WP Language i it_IT
WP Memory Limit 128 MB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
I don’t use wp super cache because i’ve CloudFlare…then what i need to do to use the box text with title? i can’t save after i’ve write in…
Hi,
Usually that is fixed by entering the code provided at the bottom of the theme requirements guide, in the htaccess file
– https://forum.tagdiv.com/requirements-for-newspaper/
If you don’t have access to the server files, contact the hosting provider, they should be able to help you.
Check the other parameters in the guide as well, increase the WP-memory for example if needed. Having sufficient resources is a must for a proper theme and theme plugins functionality.
Let us know if this works or the problem remains.
Thanks
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
The issue was solved by adding this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Also make sure that all theme plugins are updated and activated, clear all cache and try again.
If there is still some problems please provide some screenshots and some more details with this problems.
Thank you for your understanding.
You need to paste this code in wp-config.php file just before the line that says ‘That’s all, stop editing! Happy blogging.’
define( 'WP_MEMORY_LIMIT', '256M' ); or ask your hosting provider to do it for you.
How to increase WP Memory Limit while showing on theme system status. Can anyone tell me the process of that?
Hi,
In some cases this issue was caused by insufficient WP-memory indeed. We recommend a value of 256M which would be enough for most websites
– https://forum.tagdiv.com/requirements-for-newspaper/
Also contact your hosting provider and ask them to install PHP 7.0 or 7.1 for example, that version you are using is quite old and could lead to problems. Usually thsi can be done in the cPanel
– https://www.siteground.com/tutorials/cpanel/php-version-change/
– https://www.pickaweb.co.uk/kb/change-php-version-and-modify-php-settings-with-cpanel/
– https://www.a2hosting.com/kb/cpanel/cpanel-software-and-services/changing-php-versions-and-settings-in-cpanel
Let us know the results.
Thanks
Hi,
I have just bought the theme, and when I enable td-composer it gives me internal 500, and I changed in wp-includes/default-constants.php MEMORY_LIMIT to 128M but I am still getting this error.
I am running:
1- Centos 6
2- PHP 5.3 (I tried to update itr, but I am always failing, I do not know how).
3- WordPress 5.0.2
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
The issue was solved by adding this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Also make sure that all theme plugins are updated and activated, clear all cache and try again.
Thank you for your understanding.
Hi,
Most likely the WP-memory has been exhausted. The theme, theme plugin and the other plugins you install will require more memory, we recommend a value of 256M which would be enough for most websites
– https://forum.tagdiv.com/requirements-for-newspaper/
The hosting provider should be able to increase the WP-memory and the other parameters mentioned in the guide if necessary. Then the issue should be solved.
Thanks
Hi,
We could take a look at it. Send us admin login as well as cPanel at contact@tagdiv.com for the investigation. Usually this happens due to low wp-memory value, this would be the recommended value
– https://forum.tagdiv.com/requirements-for-newspaper/
In some cases adding the code mentioned at the end of the guide in the htaccess file solved the problem.
In others changing the PHP version to 7.0 or 7.1 worked. It could also be caused by security plugins or security server modules, or file permissions.
If you send us an email, please include a link to this topic in it.
Thanks
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
Please add this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>Also make sure that all theme plugins are updated and activated, clear all cache and try again.
Thank you for your understanding.
Hi,
Please make sure that you have the last theme version and the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
Please add this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>Also make sure that all theme plugins are updated and activated, clear all cache and try again.
Thank you for your understanding.
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
Please add this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>Also make sure that all theme plugins are updated and activated, clear all cache and try again.
Thank you for your understanding.
Hi,
Please make sure that you set well the WP_MEMORY_LIMIT in theme file
https://www.screencast.com/t/soHivC8vsDeI -> https://www.screencast.com/t/92nhaum2u
Thank you for your understanding.
Hi,
Please make sure you install the theme properly: https://forum.tagdiv.com/install-via-ftp/
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
The issue was solved by adding this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Also make sure that all theme plugins are updated and activated, clear all cache and try again.
Thank you for your understanding.
The plugins all checked and ok – cache cleared
About the WP memory limit – I changed this from the theme instructions in wp-config to 128 – but in theme panel it still shows as 64 – should I be changing it somewhere else too?
All other settings are green lights
Note it all worked until 9.2
Thanks
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
Also make sure that all theme plugins are updated and activated, clear all cache and try again.
Thank you for your understanding.
Hello!
I have edited wp-config.php and php.ini.
/etc/php/7.2/fpm/php.ini : memory_limit = 256M
wp-config.php :
define( ‘WP_MEMORY_LIMIT’, ’96M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
Still, increase the memory in the WP Memory Limit of the system status.
“40 MB/request – We recommend setting memory to at least 128MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.”
What should I do ???
Usually the memory allocation and increasing the php version worked for most users who encountered this issue. Plugin conflicts can also affect the proper functionality of the theme so also test without plugins.
Thank you!
Hi,
i still have the same problem. When i make some changes in the theme panel, then my template settings is gonna default. I put some templates from cloud library, like; 404 Template 7, Date Template 2, Search Template 5…, and after some changes template setting is gonna default. I dont have any plugins that are not tasted with Newspaper. My plugins are; Akismet Anti-Spam, Classic Editor, Contact Form 7, Jetpack by WordPress.com, Regenerate Thumbnails, tagDiv AMP, tagDiv Cloud Library, tagDiv Composer, tagDiv Newsletter, tagDiv Social Counter, tagDiv Speed Booster, TinyMCE Advanced, WP Super Cache, Yoast SEO.
My system status;
Theme config
Registration key i 6d3597c7 – **** – **** – **** – cbf8a1478a51
Theme name i Newspaper
Theme version i 9.1
Theme database version i 9.1
HTTP channel test wordpress
Installed demo i Restro – demo ID: restro | install type: no_content
Speed Booster v4.9.3 – Disabled – incompatible plugin detected: akismet/akismet.php
php.ini configuration
Server software i Apache
PHP Version i 7.1.25
post_max_size i 50M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 300
max_input_vars 8000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i http://umfmostar.ba
WP Site URL i http://umfmostar.ba
WP version i 5.0.2
WP multisite enabled i No
WP Language i hr
WP Memory Limit 256 MB/request
WP_DEBUG False
Caching plugin WP super cache
Not a memory allocation issue. All of the statuses are green.
Chayton, I will try your solution and report back what I find.
Hello,
Usually this is a memory allocation problem. Please use this guide:
https://forum.tagdiv.com/requirements-for-newspaper/
Read it carefully and verify each step in the system status screen making sure your modifications apply: https://www.screencast.com/t/jV5K7wQSyEb
All of the entries in the system status should be green.
Thank you!
So i am also suffering the no load syndrome of tagDiv Composer.
It keeps on spinning until it gives the “not responding” message
i was with BlueHost support and they could not help. After checking php and memory setting ( already higher), i had no choice but to come here
Any help will be appreciated
thanks
PHP Fatal error: Out of memory
That’s an error we are all scared about! The server goes 500.
I’ve seen this topic many times on this forum, it looks like many of us are facing “Out of memory” errors from the theme.
It’s been weeks trying to solve this and I sadly still don’t see any solution.
PHP Fatal error: Out of memory (allocated 2097152) (tried to allocate 36864 bytes)
I did try setting 128, 256 and now 512M of memory, both on the PHP and WordPress config, but still face this issue.
We are using Newsletter 9.2 on three WordPress sites, this issue is coming randomly on each site.
The main line of code where it’s happening is in:
/wp-content/themes/Newspaper/includes/wp_booster/td_util.php on line 1382
foreach ( td_fonts::$font_names_google_list as $font_id => $font_name ) {
$list[$font_id] = $
}
This piece of code loads 700+ Google Fonts entries to be displayed in countless select dropdowns from the TagDiv composer UI, maybe that’s the first clue?
