Page 140 – tagDiv support

tagDiv Staff

How to fix… Warning: An unexpected error occurred. ? - reply

#149622

Dec 22, 2016 at 4:22 pm

Hello,

Well the error seems to be WP error, not a theme related error. Please disable all plugins as this could be plugin related. If you cannot access your back-end you can make the following steps:

a) rename /wp-content/plugins — to xplugins
b) delete all theme folders except for the stock twenty-sixteen
c) then login
d) then go to appaarance > themes, and change theme to twenty-sixteen
e) rename plugins folder back
f) only activate necessary plugins
g) install theme and plugins fresh, via FTP

once theme working
a) resave permalinks
b) use wp-optimize plugin to optimize your WP dbase

Thank you!

Pierreto

tagDiv Member

Tinymce Advanced and other various disabling speed boster - reply

#149600

Dec 22, 2016 at 2:46 pm

And you can use Better WordPress Minify and Autoptimize who make (i think) the same thing and are compatible with many other plugin or you can easily deactivate those not compatible inside this plugin.

Isee

tagDiv Member

Conflict between Visual Composer and Slider Revolution - reply

#149282

Dec 21, 2016 at 2:48 am

Q – Check their support forums for tips on getting plugins to work with each other when there might be some oddball conflict.

A – Well I’m just going to get bounced around like that. Both plugins are standard in the theme and I doubt they would be there if there was a conflict so more relevant to get assistance here.

Q – i also find clearing cache, resaving permalinks, and clearing transients with wp-optimize helps

A – Yep, done that

Q – oh, and not using child themes!

A – Why? I did think of that and the problem exists whether main theme is activated or child is.

Q – Also note some stuff does not seem to work very well in multi-user setups, which is fault of the plugins most often.

A – Once again, both plugins are part and parcel of the theme. If it was a non-related plugin, I would be talking to the plugin creator first or simply delete it.

Thanks for taking the time to make some suggestions, but I’m no closer to having the problem resolved.

simchris

tagDiv Member

Conflict between Visual Composer and Slider Revolution - reply

#149252

Dec 20, 2016 at 11:11 pm

Have you checked with the two plugin companies to see about conflicts ?

Check their support forums for tips on getting plugins to work with each other when there might be some oddball conflict.

i also find clearing cache, resaving permalinks, and clearing transients with wp-optimize helps …

oh, and not using child themes!

Also note some stuff does not seem to work very well in multi-user setups, which is fault of the plugins most often.

Shinjuku

Participant

Google Adsense Problem. - topic

#0

Dec 20, 2016 at 4:22 pm

Can someone please help me.
I got this email from Adsense and I to be honest do not get what the problem is.
I have only inserted the code in where it shows on the template.
And then I have this problem.
I deleted the page they specified, but I do not think this is the problem.
They have already demonetized half of my site.
Please help ASAP.
THANKS.

————————————–

Affected website: XXXXXXXX.com

Example page where violation occurred: http://XXXXXXXXXXXXX.com/2016/10/XXXXXXXX/

Action required: Please make changes immediately to your site to follow AdSense program policies.

Current account status: Active

Violation explanation

Publishers may not implement Google ads in a manner that disguises the ads in any way. In order to maintain a good user experience, it is important for publishers to clearly distinguish Google ads from site content. This includes, but is not limited to: site layouts in which the ads push content below the fold on mobile devices; placing 300×250 or larger ad units above the fold on a mobile optimized site.

In order to remain fully compliant please ensure that your site and ad layout remain compliant across all devices. More information about this policy can be found in our help center and on this short video.

How to resolve:
If you received a notification in regard to page content, we request that you immediately remove Google ads from the violating pages. If you are unable to, or unsure of how to remove the ads from these pages, or would like to continue monetizing the page with Google ads, please modify or remove the violating content to meet our AdSense policies.
If you received a notification in regards to the way ads are implemented on your site, please make the necessary changes to your implementation.
You do not need to contact us if you make changes. Please be aware that if additional violations are accrued, ad serving may be disabled to the website listed above. You should immediately take time to review your pages with Google ads to ensure that they comply with our policies.

Additionally, please be aware that the URL above is just an example and that the same violations may exist on other pages of this website or other sites that you own. To reduce the likelihood of future warnings from us, we suggest that you review all your sites for compliance. Here are some useful resources you might be interested in.

AdSense policy FAQs
Using site: search to find violations
Recommended solutions for policing your content
Content filtering
For more information regarding our policy warning notifications, visit our Help Center.

We thank you in advance for your cooperation.

Sincerely,

The Google AdSense Team

Fidel de Rooy

tagDiv Member

Logo Size/Resolution and Top Bar Bottom Border - reply

#149078

Dec 20, 2016 at 8:46 am

Hey kfx!

I finally came into a solution for this issue by my self, regarding the logo resolution problem. Catalin simply did not provide the expected quality support (not a great theme support experience for me so far), so I’ll post it here step by step in case you can use it:

1. First of all, produce (via Illustrator or Photoshop) a high quality resolution PNG image of your logo. Try not to exceed a width of 1400px. Make sure it looks really sharp. Consider leaving a transparent background if needed.

2. Optimize it by uploading/downloading it to/from Optimzilla. This is to ensure your image achieves the minimum file size possible, while keeping its quality.

3. Upload it to your WordPress Media Library.

4. Change your logo image in the Theme Panel settings Theme Panel> Header> Logo & Favicon (be sure to load the proper image in both “Logo Upload” and “Retina Logo Upload” fields).

5. Go to Pages> Home, and open the Visual Editor for your homepage. Once in the Visual Editor, add this code into the Custom CSS option at the top right portion of the editor:

.td-logo { display: inline-block; width: 55%; }

See http://www.screencast.com/t/zBtkB7Acv, if needed. You can always adjust the width property to your desired size.

6. Click “Save Changes”, and finally “Update” your page. When done, you should see a really sharp logo image in your header, like the one displayed in my site.

Hope it works!

Cheers,

Fidel

This reply was modified 9 years by Fidel de Rooy.
This reply was modified 9 years by Fidel de Rooy.

rgomez

Participant

Speed Booster help - topic

#0

Dec 17, 2016 at 9:25 pm

Hello,

I am very interested in activating this plugin, however, I read previous post that it might need some advanced development which is out of my league. Could you please referred me to someone who can do install the plugin to optimize the page?

Catalin

tagDiv Staff

Have few questions… - reply

#148655

Dec 16, 2016 at 2:42 pm

Hello robbie,

For more information about our child theme support, please consult here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
The Speed Booster is an optional plugin and it works only with the tested plugins.If you use other plugins it will be automatically disabled and I suggest to check this first in System Status. However there is a workaround to make it work also with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and/or optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for the message!

Catalin

tagDiv Staff

Error when testing site in Google mobile-friendly - reply

#148638

Dec 16, 2016 at 1:37 pm

Hello Dilmar,

Please notice that the speed of your website depends on how well your site is optimized -> http://screencast.com/t/FDpJq3aod. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Catalin

tagDiv Staff

PageSpeed Insights 0/100 - reply

#148548

Dec 16, 2016 at 8:49 am

Hello Agiro,

I have checked your website and I notice that you have not optimized your site properly. For example, I saw that you are using large images as capacity and that’s why you receive bad reports in your page speed loading, as you can see here -> http://screencast.com/t/oItnwP6U2 Please try to read our documentation regarding on How to make your website faster, understand each step from there and then, trying to apply the steps from there, because I do not give in vain the above tutorial. After some tests with Pingdom tool you can see these results, like this ->
http://screencast.com/t/NLfdmRh7 and our demo tutorial http://screencast.com/t/EefyiyD58Ksg.

Thanks for your understanding and good luck into your project!

Dilmar

Participant

Error when testing site in Google mobile-friendly - topic

#0

Dec 16, 2016 at 7:22 am

Dear support!

I very need your help. When I check the site in the Google mobile-friendly the output is that the site is not optimized for mobile devices (https://yadi.sk/i/8eFGTxMj33fvwn). But website look greatly on mobile phone. What could be the problem?

For example, https://housechief.ru/osveshhenie-koridora-v-kvartire-foto.html

Thanks.

Regards, Artem.

Catalin

tagDiv Staff

PageSpeed Insights 0/100 - reply

#148470

Dec 15, 2016 at 3:30 pm

Hello Agiro,

Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Catalin

tagDiv Staff

Optimizing website - reply

#148458

Dec 15, 2016 at 2:34 pm

Hello ex501,

Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

ex501

Participant

Optimizing website - topic

#0

Dec 15, 2016 at 10:57 am

Hello guys,
I actually don’t have any serious problem that I want to resolve so this is some kind of advice request.
I have installed cache plugin and I have set everything like you explained in documentation. I optimize every single image before upload and I don’t have much heavy plugins installed. However, I am not happy with the current site speed and results from analytics websites. On each one, I get warning that I should Leverage browser caching.

Any advices?

Speed booster plugin?
Install it or not? I know that it might cause problems with other plugins but is it really worth to install it?

Link of my website: http://www.brckodanas.com

mubasshar

Participant

Site down due to many index.php processes running in the cpanel - topic

#0

Dec 15, 2016 at 7:08 am

Dear Support,
My website pakdiscussion.com is frequently getting offline due to too many process of index.php running in Cpanel. i have checked with the hosting provider, they are saying the problem might exists with the theme. you need to optimized it. Need your expert advice on it.

[*] Current process count: 22
[*] Last 50 logged hits:

---> (q4l0a9e9) /opt/php55/bin/php-cgi /home4/q4l0a9e9/public_html/index.php