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Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Tried and checked. No Luck. The problem still exists. (Don’t have any child theme and cache plugins as of now.)
I have also checked the system requirements as per your document. Everything is ok.
Now can you suggest the solution for the problem?
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Some times, if you are using many plugins and the theme requirements are not set as in our guide is possible to have a slow backend.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps, make sure that wp_memory is at list as in our guide.
Also you can restore a backup of homepage using the WordPress option -> -> https://i.imgur.com/L8ff825.png
Hope this will help you, let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
1. Indeed if you are using PRO demos, the settings from theme panel will no affect website, because PRO Demos are build suing cloud template from tagDiv Cloud Library and are build/edit with tagDiv Composer. So if you want to edit the pages or templates you need to do it with tagDiv Composer, for pages -> https://i.imgur.com/FIDsl3X.png or cloud templates -> https://i.imgur.com/QUul6Mj.png
2. There are two ways that you can create pages with our theme, using tagDiv Composer, you can see the example for homepage – https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ or using the Gutenberg editor from WordPress -> https://developer.wordpress.org/block-editor/
If the pages were build with other plugins like Elementor, then is possible to not be recognize by the theme.
3. Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using cache plugins, you need to enable the option from theme panel -> https://forum.tagdiv.com/ajax-view-count/
Now the view counter seems to work -> https://i.imgur.com/d1e3691.png -> https://i.imgur.com/BOC93tO.png
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello!
I’m trying to change the Header style but unfortunately I cannot save the settings. When I press the “save settings” button, I see an infinite loop of the saving gif.
I’ve already deactivated all plugins except tagDiv and System requirements are also fulfilled.
I’ve used the Animal Pro template but saw in another post that I could not change the header in Pro templates, so I switched to “car enthusiast” template but still the same problem of not saving the settings. What else could the problem be?
Thank you!
Hi,
1. What you can do for the activation code is to reset it in system status -> https://imgur.com/FcSzuAu and then set the licence key.
2. Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you you re-save the permalinks -> http://prntscr.com/p8n6ep
Let me know the results!
Thank you
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please note that your website is unreachable for us: https://www.screencast.com/t/k8T6oxMnUcFb Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Vlad,
Thanks for the canned response. Yes, we have all of the system requirements and yes we have already disabled all plugins and cleared cache. We have also tried disabling the TagDiv Standard Pack plugin, reverting to base Newspaper theme, not child theme, as well and the issue still persists.
Please actually give some legitimate advice on troubleshooting this rather than another canned response please.
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that you set the system status as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have a plugin conflict.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Calin:
No luck. I’ve gone over each of the recommendations, from the server requirements with the Hosting Company for the newspaper theme to your detailed suggestions below. I finished the last suggestion this morning and so am writing to you for any other suggestions or if you can log in and check the dashboard yourself. I’ve been dealing with the saving problem for 3 months now.
Thanks,
Alejandro
On 4/7/20, 01:18, “tagDiv support” <noreply@forum.tagdiv.com> wrote:
Calin wrote:
Hi,
Unfortunately, I do not know to be a white list for this, the only way to know that is from firewall is to deactivate it, clear all cache and cdn (if you are using) and check again.
DONE
First please make sure that you are using the last version of Newspaper theme, v10.3.2 also make sure that all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
DONE
After you’ve done all these try to set a new YouTube api key using our guide from here -> https://forum.tagdiv.com/youtube-api-key/
DONE
If there is still a problem, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
DONE
Let me know the results!
Thank you!
Post Link: https://forum.tagdiv.com/topic/problem-not-able-to-save-youtube-api-setting/#post-339584
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello.
all requirements are met by my hosting (Kinsta).
I had updated using method A), now I’ve tried again using FTP with the same result: the theme panel and cloud templates are not accessible and the memory spikes from 20% to 90% when td-cloud-templates plugin is active, even with all other plugins disabled!
Given the circumstances, I suppose the problem is with the plugin itself.
Hi,
Please make sure that the update was made conform to our documentation -> https://tagdiv.com/update-newspaper-theme/ if there are some problems using the option A please try the update manually (option B).
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
