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Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

ipaulgeek
Participant
#0

After thorough checking of the theme documentation and applying all the necessary site speed requirements including the cache, the mobile speed is still poor in loading. Google Page Insight is 27% with Mobile

masterkong
tagDiv Member

Hi,

I checked the system requirements and all are green except for the caching plugin since my host already. Would I also need to add WP Super Cache?

I’ve been working with WP Engine support and they’re saying its a memory issue with the td composer and cloud library. I’ll try to add WP Super Cache and see if that does anything.

Please see notes from WP Engine below:

Ash C: After gathering a little more information, it looks like the tagDiv Cloud Library, Composer, and Social counter look to be causing the issue. They are causing these phpfatal errors every time we test the site. It looks like it is in fact memory related. Your memory is set to it maximum and the error is still occurring. At this point, I would suggest reaching out to the plugin developer to see if they can optimize the plugin to utilize less memory

Winton Wedderburn: OK. Is there a way that I can explain it so they can understand exactly what you all found? I’m just afraid I’ll be bounced around here…

Ash C: Sure thing one moment
Ash C: I would provide them with this content and inform them that we’ve set your memory max to 512MB:

[14-Dec-2019 20:02:23 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 40960 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 1662
[14-Dec-2019 20:04:19 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 40960 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 1662
[14-Dec-2019 20:05:14 UTC] PHP Notice: Undefined index: my_lang in /nas/content/live/nyhivstg/wp-content/plugins/Content_Timeline/pages/front_script.php on line 44
[14-Dec-2019 20:09:55 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:09:55 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:10:19 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:10:19 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:10:24 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:10:24 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:10:28 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:10:28 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:11:46 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:11:46 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:12:04 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:12:04 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:12:08 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 25884
[14-Dec-2019 20:12:08 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-includes/functions.php on line 5983
[14-Dec-2019 20:12:23 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:12:32 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:12:54 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:13:03 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:13:27 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:13:31 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:14:33 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:14:53 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:15:17 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453
[14-Dec-2019 20:15:33 UTC] PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/nyhivstg/wp-content/plugins/td-cloud-library/includes/tdb_config.php on line 33453

Calin
tagDiv Staff
load - reply

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please notice that if you have many plugins and your server is not strong enough then will work slowly.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;
If you are using the preview draft, please deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have any plugin conflicts, please deactivate all non theme plugins, clear all cache and try again.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;

Also please check our documentation for When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit.
From what I seen, yours are set quite well, just to make sure, please follow the guide carefully, maybe you can increase the WP_Memory_limit.
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

victoria.indosmedia
Participant
Errors - topic
#0

Good morning, I purchased the Newspaper theme with the TAGDIV builder in Theme forest. My problem is the following:

Errors happened during tdcIframeData.init () -> bindViewsModelsWrappers ()!

I have already tried to deactivate plugins, to check the theme requirements … nothing, no solution

And I can’t edit my page.
I urge urgent help

Thank you

Calin
tagDiv Staff

Hi,

This problem can be solved if you set the WP_DEBUG in false -> https://forum.tagdiv.com/requirements-for-newspaper/ ( then the notice will be removed) also if you want we can take a look to these notice, please make a full backup your website and database and you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Are you experiencing such issues? In what circumstances do they happen? Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit.
From what I seen, yours are set quite well, just to make sure, please follow the guide carefully, maybe you can increase the WP_Memory_limit.
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, please provide some more details and some screenshots.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the latest version of Newspaper them v10.2 and WordPress 5.3
If you are using the preview draft, please deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, please provide some more details and some screenshots.

Let me know the results!
Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Calin
tagDiv Staff

Hi,

Make sure that is not a firewall security from host or some Wordfence.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that your system requirements are up to date and also take a look at our page speed tutorial here: https://forum.tagdiv.com/how-to-make-the-site-faster/ Deactivate the coming soon plugin so we can inspect your website too.

Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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