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Hi,
We disabled the Autoptimize plugin to see if that fixed the issue. However, the issue persists.
For example, in our latest article, the video embed is partly covered by two images hosted in a ‘gallery’.
https://happilynews.com/sneakerhead-dad-finds-pregnancy-test-in-shoe-box-surprise/
So we’re a little confused again as to the source. Can you assist in troubleshooting, please, as perhaps it is something else causing it?
Thanks, let me share shortly after ensuring a back-up.
Geet
Hello,
Are there specific instructions for inserting IN CONTENT non google ads on Smart lists posts.
I have not been able to get my incontent ads to render on smart lists posts.
Here are a couple of my smart list posts
https://smallbusinessify.com/how-to-be-courageous/
https://smallbusinessify.com/best-jbl-speakers-ever-made/
Here ia a non Smartlist post
https://smallbusinessify.com/how-to-motivate-employees/
Can you please advice on how to fix this.
Regards
Olubunmi
Hi Bettina,
Thanks for your reply.
I found the documentation shortly after my forum post and tried to delete the post.
I couldn´t find the “delete post” button 🙂
Thanks again.
Best.
Lars
I created a custom template for various posts. Using the video option, I used to get a properly sized thumbnail, but now the video thumbnail is distorted. Once I click to play the video, it adjusts itself but I’d like to set the thumbnail to the correct dimensions.
Here’s a link.
Sorted. Partly.
The mega menu seemed to be trying to pull a pile of information from Vimeo and Youtube for thumbnails – failing, and slowing the page load down each time.
I turned off duration information and made sure no elements had the video pop up option enabled and that helped immensely.
The page still seems to be trying to talk to Vimeo/Youtube about some of the video articles that are shown on the page, which I would like to remove to further help things, but it has gotten it back to acceptable speeds.
I can’t see any other options in regards to that though.
Hi healthcarebusinessclub, I think that there can be more solutions for this, but the one that I have in my mind it is related to a css that need to be added for the RTL text, something like in this example https://codepen.io/citizen0501/pen/OVxJjv in case that this is not working, you can add a class like this one https://i.imgur.com/80hFNDg.png and set a css like this one https://i.imgur.com/Q2MfdOs.png (the css need to be set in the theme panel custom code> custom css) then set that class for all paragraphs.
I hope it will help you.
Hello Support,
i try to add some posts that have 2 languages in the same post (Arabic & English)
but when i write in Arabic and i make the alignment of text to the right, then i switch the keyboard to english and try to write a word in english, then i get back to Arabic and try to continue the sentence in Arabic, the English word doesn’t appear in the same position, it goes to the beginning of the line.
i don’t want to convert the whole theme to RTL version, i just want to write a post in mixed languages RTL & LTR, is there any solution for that?
Hello!
If your settings are missing, then please make sure you have Standard pack plugin installed and active.
If you use a cloud/PRO template, then there is an element in TagDiv Composer called “Single Post Smartlist”.
Thank you!
Hello,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) if you’ll set it to 256M, (you can try to double the value) and if it is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have https.
Also, for the smart list, if you import it from the cloud library, you need to have the Single Post Template with the Single Post Smartlist => https://www.screencast.com/t/tPsQsmVdNFs.
Hope this helps you!
Thank you!
Hello!
RTL is not supported by the Newspaper Theme. For the other 2 issues, please send us a link to your website in order to inspect and see what can be done.
Thank you!
Good Day Gentlemen and thank you so much for the awesome theme!
I have an issue where the author name is not disabled in the theme
The second issue is where the search is overlapping the menu in the mobile version
I cannot access the menu because search bar is triggered in the mobile version
The third issue is that the theme is not supporting RTL. Can you enable it in the next update?
Regards,
Hello,
Following a response (post above) to the support address, I received this message:
Thanks for contacting the tagDiv team,
This is an autoreply. We will get back to you ASAP.
For Customer Support, please make sure that you send us the following (reply to this email):
– Your ThemeForest license code (Item Purchase Code with an active support period)
– The URL to your website and all the relevant details about your situation (if applicable)
To find the License Code:
1. Log into your ThemeForest account and go to the Download section – http://themeforest.net/downloads
2. Click the download button and select License certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/
You can read more on the Best Practices regarding the Customer Support here.
For Pre-sale questions, we will reply shortly (ignore this autoreply).
Support hours:
Monday – Friday >> 08:00AM – 04:00PM GMT+2
Have a nice day!
tagDiv team.
My question is: do I have to pay for support?
Thank
Hello,
I follow your recommendations and contact my hosting service support.
They ask me to give you this message
” Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.
The maximum time being 24-72 hours, this is the maximum time
You can also contact plugin vendor and give them error message: /home4/ievwjumy/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 644 “
Hi!
I need help. How to install my own RTL font and use on website.
Hi, I have been trying to design my sidebar for 2 days as I want. However, I have some problems… I think, explaining my problem will be a bit difficult.
1 – If I try to design my sidebar by using Widgets, I cannot change the title style and so on. For example, I add a search box by using Widgets, but I cannot change its title and button style, and color. I can do it if I use TagDiv Composer. However it is not effective, because, then I cannot see the same sidebar in my posts. I mean, the sidebar that I design with TagDiv Composer is not universal. If I use widgets to design my sidebar, I can say that it is universal, I can see the same sidebar in all my posts, however, as I said, I cannot change the style of the sidebar elements by using Widgets. I hope it is clear…
2 – I want to use a plugin for called “Social Icons Widget & Block by WPZOOM” in my sidebar, rather than using TagDiv’s social counter. However, when I add it into my sidebar by using widgets, I cannot see it in TagDiv Composer…
Shortly, designing a sidebar is very easy and effective if I use tagDiv’s plugin, but it is not universal for all my pages, I just see it on my home page. Designing a sidebar with Widgets is universal, but I cannot style the elements of the sidebar as I wanted. I may not be clear as it is difficult to explain without showing it in a detailed way. I hope that everything is clear.
I’m waiting for your help. Thanks
Hi,
Unfortunately for the moment, the theme is not filled RTL, it can be used only partial for RTL, sorry!
Also, for language, you check our documentation here: https://forum.tagdiv.com/loading-translations/ -> https://forum.tagdiv.com/using-theme-translations-together-wpml/
Thank you!
How do i change the smartlist header NUMBER colour as i didn’t find it in theme panel.
Hello again
I am totally not covered by your answer, it seems to be a major Bug in tagdiv composer and i have identify it now that I am trying to build the staging site brick by brick, its not about cashing plugins speed etc.
I have tried in the beginning to migrate to another Vps host with plesk migrator tool, lost several days in trials and errors and DB’s 100% when I was just surfing to the new environment.
Right now its the 10th time I am importing posts (160.000) and media files etc separate to the new WordPress installation and try step by step to see what is causing the error.
When I restored the production (https://sportlive.gr) theme settings to the staging one (https://nealive.gr) i saw that when I was doing all the filtering to the categories the composer is very sensitive and if there is an overlap in the filtering it causes several errors.
Also even google pagespeed tool seemes to identify the errors https://developers.google.com/speed/pagespeed/insights/?hl=el&url=https%3A%2F%2Fnealive.gr%2F as you can see from this its causing FAILED_DOCUMENT_REQUEST.
So there is nothing to do with the speed, something with tagdiv is messing the whole staging enviroment to the new server!
Right now I removed all the overlaping categories filtering and kept it to just minimum and Without mobile template to check it, and at the right corner the section ΑΥΤΟΚΙΝΗΤΟ when I am placing the correct filter category “ΑΥΤΟΚΙΝΗΤΟ” its messing all website and its showing the error you can see in the google page speed tool,
When I remove the filter and leave it to all categories empty the error miraculously gone and I don’t know what else to do!
I am absolutely sure that is a bug and your devs must seen to it and tried to tackle it with all the possible ways I knew, plesk cloning, wordpress importing taxonomy per taxonomy and for SURE the error is in the homepage filtering and the tagdiv composer!!!
I am available to give you creds for the staging https://nealive.gr to investigate further!
I am very lucky the production site is working without flaws but I cannot migrate to another host I am STUCK with IT!!
Hello!
Unfortunately, Newspaper theme does not support RTL.
We are sorry for the inconvenience!
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Thank you for your understanding!
Hello Vlad ,
thanks for the info, but these files you show me are missing also from the source https://sportlive.gr so i don’t think that is causing the problem!
Hi, on my client’s website tunisie-telegraph.com I have the pagination buttons inverted they do work when you click on them but the layout is inverted.
What I have:
What I want:
Hello,
I have a sports portal based on newspaper theme and it is wonderful. I also have 3-4 sites for my clients
I have found a good VPS deal and wanted to migrate all of my plesk websites to another Hosting provider.
My old has 6 CPU 8BG RAM and the new one has 8 CPU 16GB RAM.
So i used plesk migration tool and i moved all of my sites to the new VPS Host.
I have checked them all and they are working as they should expect https://sportlive.gr which is my sports portal domain.
This site is live for over 1 year now and it has thousands of post and pics, and the DB is almost 3GB!
I had a Veeeery Slow performance on the new Host and even timeouts sometimes. So changed NS records back to the old host provider and started troubleshooting the website to the new provider with a new domain name https://exclusiveweb.gr
If you check the two domains https://sportlive.gr and https://exclusiveweb.gr you will see the speed difference in the two portals. for some reason that has to do definitely with the newspaper database settings, the DB CPU performance keeps getting 100% every time a surf https://exclusiveweb.gr or it stays 0% and takes 15 seconds to open a new post!!
I want to point out that the https://exclusiveweb.gr is a CLONE of https://sportlive.gr with the same settings plugins etc etc!!!
I tried EVERYRHING in the new VPS host.
1. downgrade to an older version and then upgrading to the newspaper 11 again.
2. Disabled ALL other plugins except tagdiv
3. Delete all the past posts and pics and kept only 1 week old.
4. Optimise clean the Database!
Nothings worked , no speed at all, expect if i disable tag div plugins , then https://exclusiveweb.gr is working much faster as it should.
I even tried to create the portal from scratch and it was going well , no speed issues from a clean DB’s but when i tried to import the all posts and the images from the old portal with WordPress import tool it took forever and I had a lot of timeouts and i could not finish the migration with this tactic because the website in total is almost 45GB now!
I do not know what else to do , I am pretty sure that some tagdiv composer is causing the problem but i cannot troubleshoot it and i need your help.
Kind regards,
Michael
I updated my site to V11 and shortly after had several theme plugins mysteriously deactivate themselves. I reactivated and all was good. Then a week later, same thing but this time, the theme says it’s not activated, and I’ve also lost ALL theme options, ALL client ads, ALL Custom CSS, the list goes on and on, it’s basically a fresh install of Newspaper… the only things left on my site are my 3rd party plugins and post content.
Reading through the forum this seems to be a very buggy release. I have daily backups but every restored backup has the same exact issue.
Any advice?
Hello!
Unfortunately, Newspaper theme does not support RTL.
We are sorry for the inconvenience!
Thank you for your understanding!
