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Hi,
This is strange. Can you check the console when you try to activate the theme?
Thank you!
Hello,
This is strange. Did you import the entire design or only one template? The fonts used are : Merriweather, Red Hat Display, Epilogue https://i.imgur.com/CuNvFek.png
The colors code: #E4A41E, #504BDC, #777777, #f4f4f4, #000000 https://i.imgur.com/QsWPqKm.png
Thank you!
Hello everyone,
I am quite a new user of newspaper and I have some problmes regarding my page I don’t know how to solve.
The first one is translation. It doesn’t matter which language I want to translate my website into, when I click on the save button it is just loading forever and not saving the new translation. It’s a bit strange as it shows all the completed translations right before saving but it is impossible to save. An other question would be, how to make an image gallery with tag-div? I have watched some tutorials, which say I have to choose the “edit in tag div ” option but there is no such option for me. Those may have been older videos but I couldn’t find never ones.
I would really appreciate some help from anyone!
Dear Tag Div Support Team,
I hope this message finds you well. I recently purchased and installed your NEWSPAPER 12 WordPress theme, and for the most part, I’ve been extremely pleased with its performance and customization options. However, I have encountered an issue that I need assistance with.
The problem I am facing is related to the display of post pages. While the majority of my website is working perfectly, I have noticed that some post pages are rendering differently, particularly with changes in the header section, including the logo.
Here are the specific issues I’ve encountered:
Inconsistent Logo Display: On certain post pages, the logo in the header section appears differently than on the rest of the website. It either changes in size, or alignment, or sometimes even the image itself seems to be replaced with a default logo.
Header Section Elements: In addition to the logo inconsistency, I’ve observed that other elements in the header section, such as navigation menus or the site title, may also behave strangely on these post pages.
I have thoroughly reviewed my theme settings and customization options, but I have been unable to identify a solution to this issue. It appears to be specific to post pages, as the homepage and other pages remain unaffected.
Could you please provide guidance on how to resolve this issue and ensure a consistent appearance throughout my website, especially on post pages?
Here are some additional details that might be helpful:
Website URL: [https://trendofox.com/]
Normal Post Pages: [https://drive.google.com/file/d/1hN6f8P9fCWVBftRtPEcInw5h0BC62thE/view?usp=drive_link
https://drive.google.com/file/d/1gOH6scVgWzwIBvjpCaiHiqewOhxg9yEs/view?usp=drive_link
https://drive.google.com/file/d/1LEmJFGPESLLflvnlDEyh042bv68Nsn6K/view?usp=drive_link%5D
Affected Post Pages: [https://drive.google.com/file/d/1WQaSDPjiPCVtCPjXsETgxkk1BCgru9aJ/view?usp=drive_link
https://drive.google.com/file/d/1yjL9KpWRm1mboS01E0nkPE2_UoUJ0C-P/view?usp=drive_link
https://drive.google.com/file/d/1aUYLo7gtRXW3vGVPz-HUZ0Hl-tFcXUDC/view?usp=drive_link
https://drive.google.com/file/d/1QmLzTU4pL0kzlvMrgqnC28FUBfttHpfE/view?usp=drive_link ]
Hello,
I understand. This is quite strange because once that the page is passing the test in Rich Results Test there should be no errors reported in Search Console. Maybe this is only on some links, if so, can you provide one of them to check it?
Thank you!
Hello @obiwan !
Strange! Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hello Dennis!
Strange! Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Thanks, for the errors, have already checked these pages out. The ad tech guys are saying the ads are not loading in the iframe of an infinite load articles of newspaper theme, hence the errors.
We have added the Fuse.js code in the head. But it is not executing on infinite load pages. Which is very strange.
Can you please ask other team members, why is this happening? As the ad codes should execute on all infinite load pages.
-
This reply was modified 2 years by
SP1.
Hi for a new querry am getting this error on yoru website –
Security check:
Our system detected some kind of strange traffic from your ip. This error was logged and if our system is broken we will fix it asap.
~ tagDiv team ~
Message from the server (enter the captcha to access the site):
::CAPTCHA_BOX::
::IM_UNDER_ATTACK_BOX::
I can’t post my query. So how can I get support. Please fix this.
Hello @theheritagelab !
Strange. We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
– please provide more information about this issue
Thank you!
Strange, is that there are sites working without the problem, even doing in the debug, these sites do not use this theme, but there are also many reports, so the problem will not be the theme.
The issue is that all the content published now goes without image or with random image of the site and this can bring big problems in addition to reducing the impact on reach.
Hi,
This is strange. Did you clear the cache?
Thank you!
Hi,
Please also, check the files because the code can be injected in the index, wp_options and delete the code which looks strange https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/
Thank you!
It is now well known that he is the composer. But it is also known that several years have passed and you still cannot find a solution to definitively resolve the problem.
Thank you for the suggestion, but I would like to answer you here too. Tagdiv offers a template for sale with different “graphics”, and if I decide to buy a template because I find it interesting that it has some functions, why should I have slowdowns during loading?
It would be more correct for you to have different prices based on the templates. Pay the performing ones more and pay the less performing ones less.
I repeat, that the speed tests I carried out were done directly from your sales portal! You even recently created this latest template: URBAN EDGE which gives terrible results on the main Google portal as shown by this screenshot: https://prnt.sc/6il5G99NgP_m.
I have a strange feeling of scam when
Hello!
Yes, I think so. Very strange!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Hi,
this morning I wanted to update some column texts but I’ve discovered a strange issue: when I open the “edit content”, the popup is completely empty. Note that previously created content for the same “column text” is visible on the page, the issue is related to the popup.
As a consequence, I cannot edit already present texts, nor create new ones (it doesn’t automatically save input text anymore).
I’ve disabled Cloudflare cache (development mode), purged browser cache, tried loading WP in incognito, and purged WP SuperCache too, also disabled caching in WP SuperCache at some point. Nothing.
Thanks a bunch for your prompt reply.
Ok referring to the same numbers above again:
1) Ok I understand its pro-services then for this piece. If I pay for something, can you also make it available in all future releases for everyone? I dont just want to buy a one-off custom fix that I will have to support forever on my own or with pro services through future product updates. I know this is a simple feature that will benefit everyone.
2) Regarding this https://prnt.sc/gjfNEMD7RE7I Can you please see if the same thing happens to you when you install the full Crypto Pro Template Demo with all example data? Im just trying to get the Posts Loop on the Home Page to work properly in the way I described. I agree it doesnt make sense why the excluded posts that I specified from one category, that I dont want to show up on the Posts Loop element, are still showing up only when logged out. I do need to use the Numbered Page Pagination…so I think the easiest solution is to figure out if theres a bug or something, and just get the Posts Loop Element working, since that Element already has what I need and I just need it to function properly. The Flex Block 1 works perfectly fine when excluding individual posts, so you would think that if this issue was with another plugin conflict on my site or something, that even the Flex Block 1 Elements woukd be having the same difficulty hiding specific posts with no category filter enabled, and it works perfect. The fact that this Posts Loop Element looks fine in admin mode/logged-in and then completely ignored the hidden posts properties when logged-out is very strange. I checked for plugin issues and CSS conflicts but Im not seeing anything.
3) How would you go about adding/creating a new block with new features? Are you referring to pro services here for this as well?
4) Are there any other blocks that you know of, where I can style them exactly the same as the Posts Loop, but still exclude categories? What other Elements could I try? There’s so many elements that I havent looked through every single one yet. Again Im just trying to stylize another Element to look the same as Posts Loop, with Numbered Pagination, and I can filter categories or posts from it. Pretty simple I hope.
5) Aside from pro services, and with the understanding that you folks can only provide support here, how does tagDiv go about taking feature requests in-general? I feel like every user of Newspaper Theme would want to be able to have the ability to use Numbered Pagination on a block of posts while being able to filter posts and categories. Im not sure sure how much pro services costs for this but if its not a lot of extra money then sure I maybe I’ll considee funding it. From a coding perspective, everything already exists and is written, I just need a Posts Loop Element with category filters, OR I need a Flex Block 1 Element with Pagination, and if that means just merging the functions of both into a new Block then that sounds possible and not that difficult to do in the future. Flex Block 1 already supports pagination, just not Numeric Pagination, so I just dont understand why its a difficult think to add the extra form of Pagination to Flex Block 1. Once again though, if there’s any other alternatives, Im happy to try it. Im just very curious how tagDiv handles feature requests. It sounds like there arent feature requests and just pro-services for anything that doesnt currently exist in terms of functionality? I just want to make sure I understand the full picture.
Thanks in advance one more for your time and help. 🙂
This is not the problem, It’s the first thing I made. I have also deactivated adblock plugin and tracking protection but the problem persists. Last thing I tested is cleaning web caches from WP panel. Not working either.
I have downgraded Firefox for android to version minor than 107.X (The ones with the problem, new ones from the mobile browser version) and all is working perfect. So it seems Firefox has made something that makes the web to be open without a correct font css or overwriting it to a default one. This is something you can change in pc version (where the web load fine with correct fonts) but it’s not an option in mobile one, so I don’t really know what makes fonts not to load correctly.
I know it’s a strange thing but maybe you could know something. Many thanks.
Hello!
Strange. We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
– please provide more information about this issue
Thank you!
Hello, I have just noticed that last firefox for android version makes my site lost the fonts (for example bolds are not shown). Look at attached images, first one is from mobile firefox not workings as it should. Second one is from chrome where is working fine. Right now it seems its working fine in firefox for pc. It´s something strange that starts to happen today after I have updated firefox in my mobile (maybe its a problem related with my phone..).
Do you know something about this issue? Nothing strange is configured in this firefox for android with font options and it works fine until today.
We understand. This functionality has been working also on our website until now. However, out of nowhere, it has stopped, and the mentioned issue arises. Furthermore, whenever I insert a table of content into an article, the appearance of the sidebar widget header changes unnaturally – it looks strange. In articles without a table of content, the sidebar widget header looks as it should.
Could you please assist me with this?
Thank you.
Dear Support,
We have not installed any new Plugin or deactivated functionalities.
Before the Javascript was disabled and it was working properly.
We do use WP-Rocket as a cache plugin combined with Cloudflare and CDN.
When trying to activate the option (after saving it) it goes back to off mode again.
Very strange.
Dear Support Team,
We have been facing a strange bug for a few weeks Posts are showing the backend admin ZERO in the Views column where we know they generate traffic.
See screenshots
https://snipboard.io/cPgWUv.jpg
Hi Bettina,
yes, it’s really strange.
Thank you, I will write you an email with the credentials.
Best regards and have a nice Tuesday,
Luke
Hello Luke!
Strange. We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
– please provide more information about this issue
Thank you!