No search results were found in Documentation!
Hi,
One one of our sites the content editor does not load (trying to add Text with Title).
Error: jquery.min.js?ver=3.6.0:2 GET https://xxx/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/var/www/clients/client1/web91/web/ 403
We are using the latest WordPress and the latest Newspaper Theme. System Status is all on green and we have other sites with the same server settings working properly.
What I already tried:
1. Disabled all plugins except the TagDiv ones.
2. Disabled all plugins including TagDiv ones except Tagdiv Composer.
3. Removed TagDiv Composer & TagDiv Cloud libary and installed them again via FTP.
None of the above did fix the issue. Any suggestions how to fix the issue?
Thanks!
Hi
@Md Sahin,
did you get this message “Sorry, you are not allowed to access this page.” when you tried to activate the theme?
If yes, then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
@Jaylal Markam,
Please provide more information about your issue.
Thank you!
Hello,
Please try to activate the theme manually => https://www.screencast.com/t/GDo5doWPUM1M,
also, if you get a message like this“Sorry, you are not allowed to access this page.” , then you can solve this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
A guide for the theme activation is here: https://tagdiv.com/how-to-activate-the-newspaper-theme/ -> https://www.screencast.com/t/EL4k48Lq
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone), license certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hi, mi website crashed when i published a post. I can´t reach admin page but youn navigate in the webiste.
I disable all plugins and work. Activating one by one, when i activate TD Composer it does not work any more.
With TD composer desactivates, the newspaper panel in the admin section does not have the system status section.
Hello,
We apologize for this unfortunate situation.
That notice that is displayed on the website, happens in a specific case.
Due to an issue, the notice may appear when using an older theme version. The issue was solved a long time ago actually, but if an old theme version is used, then it may happen.
So if it did happen on your website, assuming the theme was activated with the key, please consider updating the theme as soon as possible, or resetting the activation and reactivating the theme with the key, in the theme system status panel
-> https://i.imgur.com/5SU7ldm.png
The notice will then go away permanently from then on, as long as the theme is activated.
We are very sorry for the inconvenience, please let us know if there is something we can help with, by sending us an email at contact@tagdiv.com We will help.
Sorry again for this inconvenience.
Thank you!
Why is WP Supercache plugin not compatible with Newsmag 5.1 when its advised to upload it in the system status?
I’m trying to save updates in my theme panel, but it keeps on spinning and not saving. When I check my system status it says couple of things need to be updated. I have no idea how to fix this issue or even fix the issues the guides say. Please help.
waytoparentmagazine.com
Website damaged at http://www.fashionghana.com. Its a shame your theme is so complicated
Ive tried everything, turning on and off plugins
going to an older version of the theme.
switching on and of wp bakery
checking the system status.
I just dont know
I’ve checked everything, php 7.4, wordpress version ok,
the system status ok
I am trying to upload the Amber Light Pro prebuilt website and when I tried to load it, it said something about checking the system status to make sure they were all green. I have no idea how to make sure it is optimized with the system status page. And the prebuilt website said it loaded but isn’t showing on the preview page.
Hi,
We apologize for this unfortunate situation.
That notice that is displayed on the website, happens in a specific case.
Due to an issue, the notice may appear when using an older theme version. The issue was solved a long time ago actually, but if an old theme version is used, then it may happen.
So if it did happen on your website, assuming the theme was activated with the key, please consider updating the theme as soon as possible, or resetting the activation and reactivating the theme with the key, in the theme system status panel
-> https://i.imgur.com/5SU7ldm.png
The notice will then go away permanently from then on, as long as the theme is activated.
We are very sorry for the inconvenience, please let us know if there is something we can help with, by sending us an email at contact@tagdiv.com We will help.
Sorry again for this inconvenience.
Thank you!
Thank you for your reply.
I have tried disabling all plugins, with using only newspaper theme plugins it gives same error. I did not get which child theme you are referring to ? I am using only Newspaper theme, no other themes, no caching plugins or other plugins installed. Also latest version of newspaper theme installed. Tried with PHP versions 7.3, 7.4, 8.0. Memory limit 256MB already set, no errors in theme system status. Anything else need to check?
Hello!
We are sorry for the inconvenience. Please reset your key in System Status: https://i.imgur.com/Kw9qxic.png The issue should be gone.
Thank you!
Hello!
We are sorry for the inconvenience. Please reset your key in System Status: https://i.imgur.com/Kw9qxic.png The issue should be gone.
Thank you!
Hello!
We are sorry for the inconvenience. Please reset your key in System Status: https://i.imgur.com/Kw9qxic.png The issue should be gone.
Thank you!
Hello,
I have purchased newspaper theme and while importing demo content of ‘local news’ version it shows following error.
tagdiv importer detected an error. the importer will try to recover and continue
I have hosted my website in Kinsta hosting which has best server configuration. I have already contacted hosting provider and updated memory limit to maximum. All PHP values are set to maximum, no errors in system status. I’m able to import pro templates. But cannot import ‘local news’ template, I like this design.
Hello!
We are sorry for the inconvenience. Please reset your key in System Status: https://i.imgur.com/Kw9qxic.png The issue should be gone.
Thank you!
Hello!
We are sorry for the inconvenience. Please reset your key in System Status: https://i.imgur.com/Kw9qxic.png The issue should be gone.
Thank you!
Hello!
No worries, all you have to do it to reset the key from Theme panel – system status: https://www.screencast.com/t/tjhtEsU2fwq
Thank you!
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Here is the link to a screenshot of the system status tab
https://drive.google.com/file/d/1rl6QF7bMI4SKqGD7mEwjMK1OWNK491I9/view?usp=sharing
I am not using extra plugins except tagDiv ones.
Kindly help me with this issue.
Thank you!
Zain
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you !
