Thank you for your quick answer and future update
The update notes are provided when there is a special case that needs to be met in order for the update to go smoothly. This will usually be mentioned in the update log that comes with the theme.
Thank you!
NEW WORDPRESS UPDATE KICKS OUT CATEGORY UPDATE WITH TD COMPOSER!!!!!!
Can I get a break from this site at all??????
Is there a workaround for this?
It seems there is an issue with the social counter. It will not appear as a widget or as an element in Visual composer unless the tagDiv composer is active. A solution would be to use the previous social counter plugin version (provided in 8.6)
– https://forum.tagdiv.com/topic/social-counter-47/
We are very sorry for this inconvenience. All these issues are currently investigated, a theme update will be released as soon as possible.
If you want to switch to the tagDiv composer, you will have to recreate all pages with it. So the amount of work will be proportional to how many pages your website has. After you get some practice with the composer, it will get easier and easier to use
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://www.youtube.com/watch?v=C0ARTSimnUY&t=121s&list=PL6CsDkMaejhr2ExZCO73U11SSVKB9r_NE&index=4
We are currently investigating the issues mentioned. As soon as the problem is identified and a solution is found, a theme update will be released. We are sorry for this unintentional inconvenience, hopefully it will be fixed quickly.
We are currently investigating some issues you have mentioned. As soon as these are concluded an update will be released. Sorry for the unintentional inconvenience created. We are working as hard as we can to solve the issues.
Hello,
It is always recommended to make a full back-up before updating themes or plugins or eve wordpress. Please restore a previous back-up if you did. If not, then there is a good change the content is lost. An update ca sometimes go wrong. That is why we always recommend FTP. It is the safest method of updating your site.
Thank you!
Hello,
Please make sure you update the tagdiv composer plugin as well after updating the theme. You need to use version 2.0 of the tagdiv composer. Please also update the multi-purpose plugin as well.
Thank you!
Hello,
Please make sure you have tagdiv composer version 2.0 and multi-purpose plugin as well. The old version of the theme will not work with the new version of the tagdiv composer plugin and vice-versa. We will soon release an update to fix all of the issues mentioned.
Sorry for the inconvenience.
You could remove demo content once installed if this is required, but the theme update package does not provide such an option. Always the full theme will be provided and installed/updated. You could update by patch, replace only theme files which were changed
– https://forum.tagdiv.com/whats-included/
That could be useful if you make modifications to certain theme files.
We are currently investigating cases when after the theme update, there are 500 errors on the website, or admin cannot login. We will try to fix these issues as soon a possible in a theme update. Sorry for this unintentional inconvenience.
Hi,
Please update the tagDiv composer as well, if you did not already. Also if you by any change changed the theme name or you are using a child theme with a custom name, change them to default. Then check the results.
Thanks
Hello,
Sorry for the inconvenience. We will fix the review inline css ASAP and release a new theme update with the fixes.
Sorry for the inconvenience.
We are investigating this issue in a similar topic here
– https://forum.tagdiv.com/topic/error-just-before-sidebar-ad-after-this-new-update/
It seems to be related to the ad box widget when placed in a sidebar. We will try to identify why exactly this is happening and provide a solution as soon as possible.
Thanks
Hello,
There is already an automatic updater you can use with our theme called ‘envato market’
We do not have any such plan at the moment though. If this request becomes more popular we will consider implementing such a theme updater into our theme.
Thank you!
Hi,
Please try and deactivate all plugins except theme plugins, Check if there still are errors. Disable temporarily optimization plugins and remove custom code, deactivate the child theme if used.
Note that we are currently investigating some issues where after updating the theme the admin cannot login or there are issues. These will be fixed as soon as possible in a theme update. Sorry for this inconvenience.
Thanks
Hello,
Indeed there seems to be an issue with the social counter in the current version of the theme. You can try to use the old version of the social counter for the moment until the next update. You can download it here: http://cdn.tagdiv.com/wp-content/uploads/2018/02/td-social-counter.zip
Thank you and sorry for the inconvenience!
Hello,
Sorry but there is no simple way to alter the block height. If you want to change the thumbnail used on the block you will have to use the theme api: https://forum.tagdiv.com/td_api_thumbupdate/
Thank you!
Hello,
I read in your doc (https://forum.tagdiv.com/how-to-update-the-theme-2/) that “Before you update, it is best practice to: Always check our update notes”.
Where can I find these notes please ?
I just found an article on the blog.
(I’m waiting for a new release of the td-composer plugin since it appears to have pbs)
Thanks
Hi,
In a similar case where after update the backend became slow, the issue was caused by antivirus/firewall
– https://forum.tagdiv.com/topic/tagdiv-composer-2-0-slow-backend-slow-for-logged-in-users/#post-217985
Hi,
I have just installed this theme at indiapups.com – could not even enter the activation code and the admin page is giving 502 error. The server team has increased the memory/updated PHP version and confirmed that the problem is with the theme. I have deactivated the theme and now can access the admin. Please advise a solution. Checking the other questions – it seems the problem is with TagDiv composer plugin?
Hello,
Regarding wp-rocket, we are aware of the plugin popularity but we already have a tested and recommended plugin to use with our theme. We cannot keep 2 cache plugins in check on every update. We can only make adjustments for 1 cache plugin and for the moment that plugin is wp super cache. If in the future we decide to change that plugin, we will consider wp rocket, but until such time, wp super cache will remain the tested and recommended plugin. This does not mean it will not work at all. It simply means it could have settings that will not work properly with the theme as we are not adjusting our theme for the compatibility of the specific plugin.
Thank you!
(I don’t work here) Demos do not remove the icons, but a new theme update will coz they can only be added to the parent theme. So the best option is to back up the file(s) that you edit and re-upload them when you update the theme (but also keep checking theme changes to see if the file has been modified). See this for question 1 https://forum.tagdiv.com/topic/add-linkedin-sharing-button/
Hi,
There should not be any errors, please try again and reinstall the theme (by FTP is recommended) delete old theme and paste new one
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Make backups to be safe before updating the theme.
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used. Check if there still are errors, let us know the results after trying this.
Hi,
Every reported issue is taken seriously and investigated, if there is a problem it will be fixed as soon as possible. There have been some reports with users unable to login after the theme update. We are currently investigating these issues.
Please continue using the previous theme version as you mentioned, until, our investigation is concluded. Sorry for this inconvenience.
Thanks
