Search Results for 'update'

Hello,

Please make sure you use the latest theme version. Use this guide to update if needed: https://forum.tagdiv.com/how-to-update-the-theme-2/
The make sure your memory allocation is done properly: https://forum.tagdiv.com/system-status-parameters-guide/ and also check without plugins. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Matched content ads were never officially tested with our theme so there is no official implementation method. I have no solution at the moment for this, we would have to make tests for compatibility and see why this is happening in conjunction with the Speedbooster plugin. If this will be implemented in a future update it will be fully supported and every aspect shall be taken into account. Maybe you can find a cause and solution and post the results here.

Thank you for understanding!

Hi,

If you have configured the cache properly, each time a new post is published or a page is updated, the cache will be automatically refreshed, according to the documentation. Also make sure this setting is checked
– https://www.screencast.com/t/btlTqI8gqv and then make a test and change a setting in the theme panel (like a color or font for example), and refresh the page.

Thanks

Hello,

These are not issues. It is simply your cache affecting the social counter. The counter is affected by cache and will not update until it is free. Pleas only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also please contact your host and have them disable any hosting side cache.

Thank you!

Ok, so did you follow my suggestion from the envato comments section?

https://forum.tagdiv.com/topic/lost-breadcrumb-index-by-google-after-update-7-6/

Thanks.

Hi,

We have not received any messages from you here on the forum, this being the first topic you have started. Please specify what are the complications that you encounter contacting us. You can post any issue or question here on the forum, and we will provide you an answer in the allocated support hours (Monday – Friday:
8:00 AM – 17:00 PM)
Regarding the notification you have received, unfortunately there is no update. An email will be sent even if we simply change the presentation page on Envato. It notifies a change but it cannot know if we updated our presentation page or if we released a new update. It is a flaw in the system. Sorry for any inconvenience this situation might have caused you.

Thank you for understanding!

Hi,

From what I can see after inspecting your website, you are using an older version of the theme with many customizations and plugins that can be causing this. I would suggest to disable all your plugins except the ones bundled with the theme, clear any caching installed and try to see if this solves the problem. If not, you can try to update the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ and use only the plugins provided in the package updated to the latest version, and you should have no more problems in this matter and you can test the page in the validator. Then you could activate your plugins one at a time and possibly identify the cause.
Most likely this is caused by plugins, or custom modification to the theme, because we had no other similar reports regarding this.

Thanks

Hello dimmisel,

In order to achieve the best results after you will install the latest update you have to follow some rigorous steps like this -> you have to delete both of your themes, child theme, and main theme. All your customizations from your Newspaper 4 theme will do not work because all the files from this were changed in Newspaper 7.8 and as the main theme and also you lose all changes.

The Newspaper 7.8 is a whole new theme so an update from 4 to 7.8 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible).

Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come bundled with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom CSS will not work with the new version and you will have to adjust or re-add them.

Bottom line is that newspaper 7.8 is a whole new theme built from scratch.
Unfortunately, you will have to clear your agenda and spare a bit of time to adjust all your settings to the new version of the theme.

If you have already Newspaper 6 and you want only to do the update to latest version, you should make this without any problem. All your customization are recorded in the database which is not affected by this update.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,

I have tested the background on my end but could not find any issues with the category pages.
The woocommerce template does seem top have this issue though.
I will add this to our bug list and fix it in the next update.
You can add that missing class in these 2 files to fix the issue: https://www.screencast.com/t/hYi2Q29DJ

Sorry for the inconvenience

Hello micheal221,

For more information about how you can update your Visual Composer, please check our documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks for the message!

Hello,

Unfortunately this is not theme related. The theme settings and theme data is kept in the database. If your database is reset after an update, then it’s either a faulty wordpress install or a corrupt database. There is nothing on the theme side that can reset the settings after an update. Especially if it’s a wordpress update.
https://codex.wordpress.org/Updating_WordPress

Thank you!

Hello,

The settings in the theme panel will not be lost. If you alter the theme files, then you will loose the customization as files get replaced when updating. IF you use a child theme, the files will not get replaced automatically but if you made customization in the child theme you should check if the file was modified in the theme update as you will have to update the file in the child theme and re-apply your customization to the new version of the file. You cannot serve an old file from your child theme with old code when the theme requires the new code to work.

Thank you!

Hello,

The new update is ready and will be out as soon as all the testing on it is done. It will come out in the following days.

Sorry for the inconvenience.

Hi,

Unfortunately I can not give you a definite solution for this. This is the way the theme was designed, and if it would be easy as to just change a line of code I would be more then happy to help you. But as I said it requires major changes to change the breaking point for the mobile menu to display, and no solution was provided on this forum regarding this as a reference point. Please keep in mind that this could be a theme option in a future update, but I can not say for sure if or when this will happen. I am sorry that I could not provide you with a solution in this matter.

Thank you for understanding!