Search Results for 'update'

Hello eemskrant,

Until now we do not have any bad reports in this regards, sorry! Please ensure that you have fully installed your theme without any errors. To be sure, please try to do a clean install only through FTP because this is the surest method in this case. Also, I recommend you updating your theme to the latest version (7.0), according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, you can check this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643 So, clear all your caches, purge all CDN files if you are using CDN and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hi,
In order to update your theme without replacing all files, please only replace the files in this list: http://tagdiv.com/td_deploy/Newspaper/changed_files_7.0_7.0.1.html
There is an update patch with these files in their proper folder structure inside the main archive.
Thank you!

Hello RadioUahid,

Please ensure that you are using the latest version of Visual Composer (4.11.2), otherwise, please try to update it according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

Thanks.

Hello wawat,

The latest update of our theme is available only on Theme Forest and you have to download the latest packet pressing the Download button. For more information about theme update, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (we recommend doing the update only via FTP) After updating the theme, please update all your plugins that come bundled with our theme -> Social Counter 4.0, Visual Composer 4.11.2 and WordPress 4.5.2. You can check this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643

Hope this helps!

Thank you for your understanding!

Hi,
Unfortunately there is no way at the moment of adding alt tags automatically. I will add this to our update list though and if the dev team decide, it will be implemented in a future version.
Thank you!

Hi,
Please update your theme to the latest version using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
And then update the visual composer plugin using this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you update the social counter as well using the same method.
Thank you!

Hi,
you need to update the social counter plugin as you have installed newspaper 7 and did not update the social counter. Please disable and delete files from the plugins area and reinstall it from here: http://screencast.com/t/auBgEUDf6
Thank you!

Hi,
The documentation specifies how to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and in this section you will see step 7: http://screencast.com/t/zl0SzlUa2d
There is also a stand-alone tutorial on how to update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello Edu Gomes,

Please try this temporary solution and see if it works – http://screencast.com/t/Te9gPmWp0 – http://pastebin.com/GDCGkfvA It seems that the exchange plugin is not working in some cases and we will investigate it and we will consider fixing in future updates.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello Augustine,

1)If you want to have the Back to top button for your Mobile layout, you have to use a bit of CSS code to do this. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

@media (max-width: 767px){
.td-scroll-up {
display: block;
}
}

The result you should see here -> http://screencast.com/t/pyG0JGuC3zqV

2)Unfortunately, at the moment, this is the behaviour of our mobile theme. We work hard to add more improvements our theme and in next our updates we will try to develop this plugin to render and the Visual Composer shortcode.

3)Unfortunately, this type of plugin is not tested with our theme and we have no idea about the theme behaviour with this type of plugin on our new latest version.

Thank you for your understanding!

Hello volleyumbria,

This error -> http://screencast.com/t/XW2ZouO2hQe comes up in the search/block 21/module 16 when a post has no featured image set to it. This is the case because the search uses the default WP thumbnail. We are working on a fix for this and until we can implement it, you can use this workaround:

You need to edit td_config.php and add this code:

td_api_thumb::add('thumbnail',
array(
'name' => 'thumbnail',
'width' => 150,
'height' => 150,
'crop' => array('center', 'top'),
'post_format_icon_size' => 'normal',
'used_on' => array(
'Big grid 1, 3, 7 - small image'
)
)
);


It should look like so: http://screencast.com/t/RTkWKH6me
Basically, you are just adding another thumbnail to the list in between the existing ones. Then the error will not display anymore.

I recommend you to change the module for Search from Theme panel, like this -> http://screencast.com/t/I0AmPRbybZZN

I have checked your website and I saw that you have an older version of our Newspaper. If you want, please update the theme to the latest version (7.0) because this bug was fixed in the new version.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello wawat,

Please ensure that you’re using the latest version of Visual Composer (4.11.2) because this was fully tested with the latest version of WordPress (4.5.2) and works as properly. If you are using an older version of Visual Composer, please notice that this will not work as expected with the WordPress 4.5.2 because of a conflict. Please update all your plugins to the latest versions, clear all your caches and test it again.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello valerianidesign,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring your old website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

If your need further assistance in this regard, and if your problem is still there after these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide your FTP access so we can deeper inspect it closer your website files. You have to provide the link to this topic on the mail so we can identify you.

Thank you for your understanding!