To answer my own question the change doesn’t take effect immediately and the count was still showing as zero several hours later. However, I left it overnight and now it is working. So if you have followed all the steps then it does seem to work, eventually.
One final question – how will I know when there is a plugin update if it doesn’t ever say?
Hello @myfamilyclub and @Hrach,
Please make sure you have these requirements before further investigation is required:
1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
I’ve checked your site and noticed that you’re using an older version of Visual Composer. To have the same menu you need to update at the current version included in theme’s path, V 4.9.2. Here is our update guide: https://forum.tagdiv.com/how-to-use-visual-composer/
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi guys. I have just updated the theme to the newest version, but get this error code on my archive sites:
wp booster error:
td_api_base::mark_used_on_page : a component with the ID: td_category_template_2 is not set.
/hsphere/local/home/gaths/gaths-rejseside.dk/wp-content/themes/Newsmag/includes/wp_booster/td_api.php
wp booster error:
Missing parameter: ‘file’
/hsphere/local/home/gaths/gaths-rejseside.dk/wp-content/themes/Newsmag/includes/wp_booster/td_autoload_classes.php
wp booster error:
The category template td_category_template_2 doesn’t exist. Did you disable a tagDiv plugin?
/hsphere/local/home/gaths/gaths-rejseside.dk/wp-content/themes/Newsmag/includes/wp_booster/td_api.php
I want to edit Smart list 6’s PHP file to show ads on two different place but I am unable to find the php file for smart lists. Can you please tell me which PHP file is of Smart List 6?
Also, Is there any other way to change ad placement in Smart lists because I don’t want to edit PHP files every time I update the theme.
Thank You.
hi Bogdan,
sorry to bother you again about this issue.
I upgraded to the latest version of the Newspaper theme, and then attempted to re-implement this fix in the code.
However, with this fix implemented, the #li-comment links do nothing but direct you to the article which hosts the comment. For example, with the code fix implemented in the newest version of the Newspaper theme, this link:
https://delimiter.com.au/2016/01/18/61-agencies-apply-for-metadata-access/#li-comment-712564
Would redirect here:
https://delimiter.com.au/2016/01/18/61-agencies-apply-for-metadata-access/
With the fix implemented, the #comment links work as intended … but now the #li-comment links are broken.
Obviously this is an issue … a number of readers have complained about the #li-comment links not working any more. So I have reverted the fix and am now running just default Newspaper theme.
Could you let me know, is there a workaround for this? As it stands, after the Newspaper theme update, I’m now back where I started 🙁 I can only surmise that something changed in the latest theme update to break this fix.
Kind regards, and thanks for any help you can provide.
Renai
Hi
How long does it take for the changes to work? I updated the plugin about an hour ago and FB count still shows zero.
Thanks
Problem is that I am not offered any opportunity to update the plugin so I cannot update it to v3.1.
Hello myfamilyclub,
You have this problem because you do not have the latest version of Social Counter. As you can see in this screenshot -> http://screencast.com/t/S4aMi89w the latest version is 3.1 and not 3.0. Please try to update it and try again and see if your problem is still there.
Thank you for the message!
Hello dkwmd,
This is a known issue regarding the default WP thumbnail. Some modules use this thumbnail and if the post has no featured image, then this error will be displayed. There is a workaround until we fix it in the next major update. You can follow this topic to see how it can be done:
https://forum.tagdiv.com/topic/search-error-message-thumbnail-is-not-set/
Thank you for the message!
Hello,
We already have this request on our to do list. The Pinterest button was not implemented in the social counter as a decision from the developer team because Pinterest was already implemented in the article sharing. We will consider this request for a future update.
Thank you for your message.
Hi
Did you added any code in analytics field from theme panel: http://screencast.com/t/lMBMydXl2 or have you edited any of the theme files? If you’re using an analytics tracking code make sure that it’s added properly and also check if you updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ clear all caches and test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello,
WHat version of the theme are you useing? The woocommerce file is no longer present in the current version as it’s been divided into single-product and archive-product. Please make sure you have the latest theme installed https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure your woocommerce plugin is up to date.
Thank you!
dear sir
please can you help me about this problem we have last update for theme but we have error please check my attached
Hello,
At the moment we have no ETA on a big update. We are constantly working on improving our theme so we are always open to suggestions. I will add this suggestion to our list and pass this information on to our development team.
Than you!
Hello Thomas,
By default, without any untested plugins, this feature works as expected, on full width. It is possible as this kind of issue to be due by conflicting plugins. Maybe you have on active mode the automatic updates for your plugins and it is possible that any updates for your untested plugins to cause this. As a quick solution, please try the code below and add it in Theme panel->Custom CSS area.
#td_youtube_player {
width:100%;
}
Hope this helps!
Thank you for the message!
Oh oke! Thanks for the info…
BTW when can we expect a major update or any update which will bring new features in the template?
Just came across this theme http://bimber.bringthepixel.com/
It would be great if you pick few features from this theme
1. Homepage GRIB Featured page layout with “Latest Post” text.
2. Share buttons with total count
3. A feature that can show the trending post icon such.
THanks!
Hi Andrei,
We have updated the theme and the background image is doing the same thing.
Any ideas how to fix this?
Regards
I have also just update to the latest version 6.6.5.
I tried pasting the code in here but it’s not working even when I use the code tag so I am attaching a screenshot.
Hi Bogdan,
My bad, the theme wasn’t updated since 6.0. Now I’m getting the proper fields. However, it seems to work OK but the counter stays at 0.
What did I miss?
Thanks
Hi. Anyone here can help me? This theme and newspaper theme I own, has the same problem.
Images “in post, published” and “when creating posts, drafts” are one below another, how to make them look normal, one after other ?
I have latest theme, wp and plugin updates.
Hi,
Unfortunately there will be lots of structure data in the old version of the theme. If you want to remove all structure data errors, you will have to update your theme to the latest version.
Thank you!
Hello,
Please make sure you have the latest version of the theme as the google structure data errors were fixed. You can follow this guide to update your theme: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Thanks!
Hello,
Please either follow the method in this topic:
https://forum.tagdiv.com/topic/6-5-1-forgot-your-password-is-not-working/
Or update your theme to the latest version as the code required was already implemented in the theme.
Thank you!
Hello meremetia,
This is a known issue regarding the default WP thumbnail. Some modules use this thumbnail and if the post has no featured image, then this error will be displayed. There is a workaround until we fix it in the next major update. You can follow this topic to see how it can be done:
https://forum.tagdiv.com/topic/search-error-message-thumbnail-is-not-set/
Thank you!
