Search Results for 'update'

Hello,

Please make sure that your plugins are compatible with the PHP version. Please disable all extra plugins and try to update the PHP version.

Thank you!

Hello,

Those will be added, like social icons, in the next update. For the social counter, I don’t know when they will be added.

Thank you!

Hello,

Now, the credentials are working, but you have a very old version. Please try to update to the latest version of the theme, 12.6.8, and then try to edit the page with tagdiv Composer, because it should work.
Before updating, do a full backup of all files and databases.
Also, please try to update the theme without activating extra plugins during the installation, as this may interfere with the process.
Also, after the update, please make sure the tagDiv plugins, such as tagDiv Standard Pack and tagDiv Composer, are installed.

Thank you!

Hello,

When you have shortcodes on the page, you don’t have one or more plugins installed and activated, such as the tagDiv Composer and tagdiv Cloud Library.
After you update the theme, you must also update the theme plugins.
In most cases, plugins install automatically after an update. However, they might not install if the update is performed with active extra plugins or if the site has certain restrictions.

Thank you!

Hello,

Yes, you need to create a mobile page: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/. Also, please enable mobile cache from your cache plugin to avoid the issue of having the mobile page on the desktop version.

Thank you!

Hi,

What version of wordpress do you have? Please update to version 6.7

Thank you!

Hello,

If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
f you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

You have the mobile theme plugin activated; please deactivate it and clear the cache.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

Please update the PHP version to 8.0 and check after.

Thank you!

Hello,

Do you have a backup of the files and database of the website before the update? In this kind of situation, it is recommended to check the files and add the modifications after the update; if you want, our custom work team can help you to update the theme, but you need to have a backup of the website before updating and restoring it. Please contact them here https://tagdiv.com/submit-a-request/
You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> https://i.imgur.com/JodWvlW.png -> https://i.imgur.com/e6bb8U5.png or using the drag and drop or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!