Hi,
If you have the last version of the theme (Newspaper v9.7.4) and all theme plugins are updated and the mobile theme is activate you’ll see the option in the right corner, also this option is mentioned in our guide/documentation -> https://www.screencast.com/t/Tfs8gyjAXjSF -> https://forum.tagdiv.com/the-mobile-theme/
Thank you!
Hi,
The update was made, now the last version of the theme is 9.7.4, you can check the changelog down in this page -> https://themeforest.net/item/newspaper/5489609
Thank you!
Hi Vlad,
I have just done as you said, I had deleted all last version themes include plugins. Then installed theme and child-theme then activate plugins from the updated theme.
Well, there is no siderbar on the post.
I will email you now.
thank you.
Hi,
I already have one site working with the Newspaper theme. Am looking to purchase another license for another site but am hesitant as I read there are issues with the latest version…and an update is on the way.
Is it better to hold off purchasing until the latest version is updated.
Regards
Ian
Hello !
Indeed the child theme implementation has changed as the theme files structure was altered in the last few updates. Please follow this updated guide regarding the child theme for proper implementation. Also if you encounter any issues let us know !
Here is the tutorial: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you !
Hello !
We are sorry for the inconvenience created.
Please make sure that you do have a backup before you make an update. Also it is indicated to have a test website in order to see how the theme or any new update you do reacts to your modifications. We test our products before each update but we cannot know what are the actual modifications you make on your website. Also, there could indeed be unforeseen circumstances in certain conditions that could have slipped pass testing. We do not claim to be perfect.
We are here to help you and we do our best to offer support for our clients. We have to investigate this issue properly and see why this happens.
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email. We will do our best to help you and fix your issue !
Thank you !
Hi,
Please make sure that you are using the last version of the theme, V9.7.4 and is is install/update according to our guide -> https://tagdiv.com/update-newspaper-theme/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also your screenshot is not longer working -> https://www.screencast.com/t/MupzqMXT3gvT
If there is still some problems, please provide some more details about this problem.
Thank you!
Hello !
Please try and activate your keys manually as you can find here. The email is refered to your support forum account. If you want to use only 1 account on this forum then you can manually update the keys and add the to your account as Amit says.
Here you can find how to update the keys manually: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Thank you !
Hello !
In order to change your links you will have to edit the page and go here: https://www.screencast.com/t/cXXC4zE4oi7
Also with the new 9.7.4 update you are able to disable the Mobile theme on certain pages or posts as you can see here and I recommend to disable it on that page: https://www.screencast.com/t/UipjSjdI
Thank you !
No problem. I will hold off attempting the mobile elements until the fix is made. Thanks for the update.
I have done it manually and it still doesn’t work. I have also taken the new child theme. Still the sidebar does not show up on single posts and the post format does not consider the settings (no date, no author, etc.)
The last updates of Newspaper are extremely unprofessional. It breaks existing sites, has many bugs and for example the tagDiv Composer plugin has been updated in 9.7.4, but the version number did not change.
I was a big fan of Newspaper theme, but now I am thinking of switching to other themes.
We are also thinking of filing an official complaint with Envato. Selling a theme like this, which cannot be updated in a reasonable way and which has almost no child-theme support is difficult. Also all past positive reviews for the theme are questionable with regard to the current status of the theme.
Hi Vlad,
I had followed the method which in your tutorial via WordPress, delete old theme and install the updated one, then I deleted the child theme, then installed updated child theme which came from updated theme pack.
But I hadn’t done plugins.
So do I have to delete all plugins before I install the updated theme? Is that safe? not losing my settings??
Hello !
Yes ! You will have to do it manually due to change of file location the overwrite option wich come in most update options will cause issues. Please do the Theme and plugins update manually !
Thank you !
Hi,
Please make sure that your update was made correctly -> https://tagdiv.com/update-newspaper-theme/
Also please make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
Also that “flash” animation is from Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/ please disable the Rocked Loader according to our documentation -> https://forum.tagdiv.com/cloudflare-cdn/
If there is still a problem, please provide some more details and some screenshots.
Thank you!
Hello Vlad,
I haven’t deleted anything manually but used the automatic WordPress/envato market/tagdiv update functions. So does the automatic update not work? Do I have to delete everything manually and install it again? I’m not sure, if this will really fix that issue.
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ?
Also you have to install the new child theme wich is found in the archive that comes with the update.
If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our updated documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hello all,
I am an newcomer with this newspaper theme and need support to get started.
I have just downloaded the theme and installed it on my system.
How do I change the names of categories and how do I delete pre-defined categories in the theme.
I want to use the preset theme and just update names etc.
Regards,
Mike
Hi,
Please make sure that you made the update according to our guide -> https://tagdiv.com/update-newspaper-theme/
Also please make sure that the settings for the Modal window (Lightbox effect) are set as in our guide -> https://forum.tagdiv.com/modal-window/ please provide some details about the settings you have made and make sure that your images have the modal image option “on”.
If there is still a problem, please provide some more details, some screenshots and a link where I can check this problem.
Thank you!
Hi Vlad,
because I work with the classic Editior – could it be that this causes the problems?
Because I cannot work in my usual Editor after I had updated the themes. I even didn’t update the wordpress….because of afraidness.
An now I have a huge problem. So I made a restore of an backup and the problem is still available.
What should I do? Send you an creenshot? How can I show you that here? Or is it better via email!
Thanks.
Hi,
The update has been released. Please use the child theme provided in the 9.7.4 update and it should work fine – https://forum.tagdiv.com/the-child-theme-support-tutorial/
The post templates that you want to modify can now be copied in the child theme from the composer.
The single files are here in the composer – http://prntscr.com/ogmumy
They can be copied in the child theme (create the same directory path to them)
– http://prntscr.com/ogmvii
As a note, if for example you want to modify post template 2, copy both the single_template_2.php adn the loop-single-2.php in the child theme.
Unfortunately we can’t provide support over the phone, only be forum or email. Let me know if you have more questions and sorry again for the inconvenience.
Hi,
There was an update yesterday, and the WPBakery should work normally and there should not more be problems wit the singe image; but please do not use two builders on the same page, because this will break your page layout.
Thank you!
Hello !
Unfortunately this option is not available anymore. You will have to do it using the tagDiv Composer. And coming with the new updates there will be fewer posibilities on using the WP bakery page builder.
We are sorry for the inconvenience !
Thank you !
Hi,
The entry-title class is set to the h1, meaning the post title – http://prntscr.com/ogm2wj
The updated is here – http://prntscr.com/ogm397
The author is here – http://prntscr.com/ogm3zf
I believe these are what you are looking for.
Regarding the mobile theme question, please check here – http://prntscr.com/ogm5em
Following the 2 latest updates, my website encountered the following issues:
– The social media counter isn’t displaying the logos and the text inside the social media boxes had to be manually centered because it would go too far up by default. It used to look like this.
– There is a big green line on the top of the website, with an arrow on the left corner. Previously, there was a partial line like on the Newspaper Magazine demo. Can the big line be removed? My website used to look like this.
Any help to fix these issues would be appreciated, I wasn’t successful so far unfortunately.
The last thing that has been occurring lately is that recent edits to the website can’t be seen for people who aren’t logged in before some time or before clearing the cache. I haven’t made any significant change to the website (before these updates) so not sure what could be the issue unless a plugin was updated as is acting differently.
Thank you very much.
PS: I also already sent this to contact@tagdiv.com.
