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Anna Perczynska
Participant
#0

After your last update, my composer completely stopped working, and the tagDiv Opt-In Builder plugin has entirely stopped responding to the upgrade. It keeps showing that it needs to be refreshed, even after refreshing. The menu has disappeared. Please help with fixing the site.
I refreshed according to your instructions.
Best Regards

Bettina
tagDiv Staff

Hello @Takara !

I’ve already replied to you here: https://forum.tagdiv.com/topic/everything-broken-after-update/
Please try to use a cloud header template and not a default one.

Thank you!

Takara
Participant
#0

Hello,
When we updated it gave us this error:

Warning: Attempt to read property “post_content” on null in /home/www/eob4319/illadelsllibres/wp-content/plugins/td-composer/legacy/common/wp_booster/td_menu.php on line 204

We disabled all external plugins and the problem persists.

We have updated Wp and PHP version 8.2, when we go up to 8.3 the website breaks

FBM
Participant
#0

Hi there,
on our site https://managementkompass.info/cybersecurity-ki/ we tried to put a textfield above the background sections of each chapter. With the new update somehow the text fields background color was dissapearing. I only got to change it by putting the text field on a very high z-index.

Hope you guys can fix that soon!

Bettina
tagDiv Staff

Hello!

You shouldn’t lose anything when you update the theme. Please make sure that everything is up-to-date and active, as well as the tagdiv plugins.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

newswitnessweekly
Participant
#0

I’m not happy with this as I almost lost everything on my website. I received a notification that you have an update of newspaper theme, I have tried to update to new version 12.6.6, it mess up everything on my website. I have “Newsweek PRO – demo ID: week_pro | install type: full”, I have done lots of changes to this. I have restore my backups, just wondering if there is a way you can upgrade to the theme without losing your changes to the theme, settings, contents, etc. Please help

Anamaria
tagDiv Staff

Hello,

OK, please let me know the results after the update.

Thank you!

Anamaria
tagDiv Staff

Hi,

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.

Thank you!

alexwbr
tagDiv Member

Hi,

Why don’t you add an option to remove that area from article editor space in theme settings instead of making us to edit theme files after every update? It is a little frustrating, to be honest.

jatt
tagDiv Member

I am adding this comment for email updates.

keirebu
tagDiv Member

Hi!

So The “^” has come back and the fix that you provided isn’t doing the trick after the last update. Do we have another workaround?

Thank you!
Caleb

rafael-l
tagDiv Member

It did not worked, I tryed more than once. I will wait for the next update.

Takara
tagDiv Member

Hello,
When we updated it gave us this error:

Warning: Attempt to read property “post_content” on null in /home/www/eob4319/illadelsllibres/wp-content/plugins/td-composer/legacy/common/wp_booster/td_menu.php on line 204

We disabled all external plugins and the problem persists.

We have updated Wp and PHP version 8.2, when we go up to 8.3 the website breaks

Anamaria
tagDiv Staff

Hello,

Yes, will be fixed in the next theme update.

Thank you!

Bettina
tagDiv Staff

Hello!

That’s strange! We will investigate this issue on all our demos.
Make sure you use the latest update of the theme and plugins.
If you do not use default templates and styles, then you can deactivate the Standard Pack plugin.
Read this useful guide: https://forum.tagdiv.com/what-is-ajax-preloading/
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

prakashshahi
tagDiv Member

Hi,

Unfortunately, the provided solution did not resolve the issue.

Could you please provide a zip file for the Newspaper theme version 12.6.4? This was the last working version of my website before I upgraded to 12.6.6.

I want to upload the zip file directly to my WordPress website because downgrading the theme via Time Machine did not resolve the issue.

I’m requesting the zip file because I attempted to upload an older version (10.4.1) that I had downloaded some time ago. This zip fixed the issue but it is too outdated to use.

Once the Smart Sidebar bug is fixed in the latest version, I will update to that version.

Looking forward to your guidance to resolve the issue.

Thank you!

Bettina
tagDiv Staff

Hello!

I can’t access your links because it says 403 Forbidden.
Please check the “Multi” option for the first item there in the tagdiv Composer settings and try again.
I’ve tested the flex loop filters with the flex loop shortcode too in the latest update of the theme, and it is working well. 
1. The option “Hide empty terms” will hide the items or categories without posts.
2. It should work well. Try with the slug “category” and check if it is working too on your end.
3. It is working well on the latest update of the theme.
So, the issue is on your end. Please deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

I can see that you use mobile theme plugin.
We have 3 options available for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

prakashshahi
tagDiv Member

Could I get a zip file of the Newspaper theme version 12.6.4? I used this last working version on my website before upgrading to 12.6.6.

I must upload the zip file to my WordPress website because downgrading the theme via Time Machine did not resolve the issue.

Once you fix the Smart Sidebar bug in the latest version, I’ll update it to the new one.

Thank you!

Anamaria
tagDiv Staff

Hello,

You need to update the theme to the latest version 12.6.6, because you have malware in the theme/Wordpress files.

Thank you!

Buyer666
tagDiv Member

Ok, here are my observence. I deactivate all plugins, except “tagDiv Composer”. After a day, “tagDiv Composer” plugin still get to “Disabled” state. I really do not know why.

Plugin version: 2.3 | built on 06.02.2019
WordPress version: 6.4.4

I coming days I hope I will find a time and try to follow your other instructions and update all stuff (WP, Theme, plugins…) and will return result here or ask / beg for additional help 🙂

  • This reply was modified 2 years by Buyer666.
  • This reply was modified 2 years by Buyer666.
Anamaria
tagDiv Staff

Hello,

Yes, it is okay if you have disable the mobile theme.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.

Thank you!

defenseupdate
Participant
#0

Following the upgrade of my site to Newspaper 12 I encountered this wp_booster error on all my pages.
Please help. See this page for example: https://defense-update.com/20240221_hermes-650-spark-uas.html

theheritagelab
tagDiv Member

Thanks for the swift response, @Bettina ! No problem — I will wait for an update to that 🙂

theheritagelab
tagDiv Member

Hi @Bettina

Maybe we are not understanding each other — as the theme update changelog mentions (sticky is responsive), and as you also mentioned making the inner column sticky in the mobile viewport — I am just asking how to do so? If you see the link and what am trying to do, perhaps you can tell me what process to follow?

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